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TickIT Standard

TickIT Standard. Advanced Software Engineering COM360 University of Sunderland. Quality is:. a degree of excellence (OED) fitness for purpose conformant with requirements Crosby’s view :- the definition: conformant with requirements the system: prevention not cure

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TickIT Standard

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  1. TickIT Standard Advanced Software Engineering COM360 University of Sunderland TickIT Standard

  2. Quality is: a degree of excellence (OED) fitness for purpose conformant with requirements Crosby’s view :- the definition: conformant with requirements the system: prevention not cure the measure: cost of quality the target: zero defects TickIT Standard

  3. Quality standards • AQAP 1, 13 &14 (NATO) • ANSI/IEEE - 730 • DEF-STAN 00-16 • FAA-STD-018 • DoD 2167 • (ISO 9001/BS5750/EN29000) • TickIT (ISO 9001:2000 and ISO 9000-3:1997) TickIT Standard

  4. What is TickIT? • based upon the ISO 9000-3 standard - ISO9000-3:1997 ….the application of ISO 9001 to software • a ‘sector certification scheme’ - run by the software profession TickIT Standard

  5. Why go for TickIT? • to retain market share and satisfy the customer • sometimes mandatory condition of Govt. contracting • to improve both process and product • to stimulate (software) developers to think about (i) what quality really is, (ii) how it may be achieved TickIT Standard

  6. The role of the Auditor • various Auditor roles:first, second and third party audits • the auditors:trained, registered and monitored • basic principles:documented, implemented and effective QMS TickIT Standard

  7. The audit process: • application for certification • certification audit • ‘health - check’ every 6 months • full review for relevance every 3 years • auditing:documentation, records and activities TickIT Standard

  8. TickIT / ISO 9001:2000 In December 2000, following considerable review of the effectiveness of 9001:1994 and competitive systems such as the CMM, the International Standards Organisation (ISO/TC 176) published an update to ISO9001:1994. Existing QM systems have a maximum of 3 years for compliance with ISO9001:2000 New QM systems are assessed against ISO9001:2000. TickIT Standard

  9. ISO 9001:2000 – aim, structure The stress is upon; meeting requirements, value of each process, measuring process performance and effectiveness, continual improvement. 9001 fundamentally takes a ‘process approach’ to QM systems – ‘plan, do, check, act’. The four Main sections of the standard are: - Management Responsibility; - Resource Management; - Product Realization; - Measurement, Analysis snd Improvement. TickIT Standard

  10. Main Sections (i) There are FOUR main sections to 9001:2000 ; Management Responsibility Commitment, Policy, Planning, Responsibility Authority and Communication, Review Resource Management Provision, Human, Infrastructure, Environment TickIT Standard

  11. Main Sections (ii) Product Realization - Planning, - Customer Related Processes, - Design and Development, - Purchasing, - Production and Service Provision, - Control of Monitoring and Measuring Devices. Measurement, Analysis and Improvement - each has specific notes to be adhered to… TickIT Standard

  12. Main Sections (iii) Measurement, Customer Satisfaction, Internal Audit, of Processes, of Product, - Control of Nonconforming Product. Analysis - shall inform about conformity to requirements, trends in process and product, suppliers, and customer satisfaction. ImprovementContinual Improvement, Corrective Action, Preventative Action. TickIT Standard

  13. What is ISO 9000-3, in detail? • quality system - framework • quality system - life-cycle activities • quality system - supporting activities TickIT Standard

  14. Quality System - Framework (4) • Management responsibility • Quality system • Internal QS audits • Corrective action TickIT Standard

  15. Quality System - Life-cycle Activities (10) • Purchaser’s requirements specification • Development planning • Quality planning Acceptance • Design and implementation • Testing and validation • Replication, delivery and installation • Maintenance TickIT Standard

  16. Config. management Document control Rules, practices and conventions Tools and techniques Included software product Measurement Purchasing Training Quality records Quality System - Supporting Activities (9) TickIT Standard

  17. Who Uses TickIT? • British Aerospace • British Telecom • British Airways • IBM (UK Laboratories) • Barclays • Oracle • Praxis TickIT Standard

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