I CT o bservatory: a tool for decision making in e-applications

1. KINGDOM OF MOROCCO PRIME MINISTER Ministry of Economic and General Affaires ICT observatory:a tool for decision making in e-applications Presented by: Mohamed TABYAOUI Prime Minister advisor (in charge of studies)

2. INTRODUCTION WHY THIS PRESENTATION? • To sentitize on the importance of ICT indicators for e-applications • Visibility on goals and approches • Mile stones • Assistance to decision making • To chare our experience on the construction of ICT observatory (do not recreate the wheel!)

3. The life cycle of e-projects (it’s time) • PHASE 1 • Isolated initiatives • Change resistance • PHASE 2 • More awarness • Show off • PHASE 3 • Maturity • Coordination • Optimization • Urbanization

4. e- Morocco Strategy Vision • Developing the Knowledge Economy Strategic Objectives Reduce the digital gap Enhancing position on the international scale Major Axis Training ICTIndustry Remote services Content Infrastructure Access Strategy Action Plan

5. Reduce the digital gap ActionPlan Content Objective Indicators : • Generalization of the on-line services • Digitalization of the Administration content

6. Reduce the digital gap Action Plan Infrastructure Objective Indicators : • Generalization of Telecom Infrastructures • Equipped and Connected homes rate = 20% (6 millions of inhabitants) • All companies connected

7. Reduce the digital gap ActionPlan Access Objectives Indicators : • Generalization of fix and mobile cyber-spaces • Certification and deployment Info-Media

8. Reduce the digital gap Action Plan Training Objectives Indicators : • Double the capacity of the public and private offers • Diversification of the profiles, the specialties and the domains of application ICT industries

9. Reduce the digital gap Action Plan ICTIndustry • Objectives Indicators : • Double the Contribution of the ICT industry to the GDP • Align the offer and the demand concerning the ICT jobs

10. Reduce the digital gap Action Plan Remote services • Objectives indicators : • Acquire leader's position in the Mediterranean region • Creation of about 150 000 jobs • Realization of 2 Billions $ of export (2010)

11. Principal ICT Indicators 1/2

12. Principal ICT Indicators 2/2 Internet and Private Individuals 2006 Internet & Firms 2004 A sample of 40 000 firms (reference: ANRT)

13. The observatory puzzle • ICT indicators • Monotoring and evaluation system (M&E) • supporting the proper working of the Monotoring&Evaluation system (Roles of involved organizations). • Technological framework

14. ICT INDICATORS • ICT indicators for evidence based government policy making • ICT indicators for following progress of projects • ICT indicators for comparison with other countries • ICT indicators for own use

15. ICTindicateur Government policy making • Projects are initiated based on the overall program for e-Maroc : • Each of the areas involved in the e-Maroc programme, indicators are needed to measure the effects of the project results on the Society. • economical aspect of the Society (the Economical System) as well as for the • sociological aspect of the Society (the Social System).

16. E-Morocco • Digital Public Spaces (generalisation of the use of ICT) • e-Education • e-Government (programme: IDARATI) • ICT & Enterprise (programme: PROTIC) • ICT industry In all these areas projects have been launched, considering the following themes: • Content (p.e. administrative procedures on the Internet) • Infrastructure • Access • Training • ICT Industry • Remote services (off shoring)

17. Digital Public Spaces (generalisation of the use of ICT) • Number of private Internet cafés over time • Number of citizens using the services (by kind of service) • Frequency of use of the Internet connections available • Coverage of the number of Internet cafés by region • Percentage of Youth Centre with Internet Connections • Number of young people using the facilities (by kind of facility) compared with the population in the region • Number of Post Offices with Interactive terminals • Number of Interactive terminals in Post Office per Region • Number of citizens using the services provided by the access point • Number of Cyber spaces in the network • Number of Cyber spaces per Region • Number of access point per Cyber space • Number of citizens using the services provided by the access point

18. E-education • Number of schools equipped with media rooms (related to the total number of schools) • # hours education in ICT weekly per pupil • Number of users of MARWAN network • yearly progress in # users • division of total users per category (university, high school, research centre, other) • Number of interactive televisions for educational purpose • # users per category (age, gender, ..) • # teachers involved • # and kind of educational program • Number and kind of distance learning programs

19. e-Government (programme: IDARATI) • Number of portals for governmental services • # services available per portal related to total # services • separated for businesses and citizens • Number of access by e-portal per service by citizens • related to total access to service • Number of access by e-portal per service by businesses • related to total access to service • Measurement for lowering the administrative burden for enterprise by service • Measurement for lowering the administrative burden for citizen by service

20. ICT & Enterprise(programme: PROTIC) Indicators to measure the ICT development are: • Investment in ICT • Number of employees in ICT • ICT budget • Hardware available • Use of mainframe (and #) • Use of minicomputers (and #) • # PC’s • Software available • Kind of software used (administrative, logistics, HRM, ..) • Usage of ICT in enterprise • Purpose of the use of ICT (management, production, decision support) • Use of network • Use of Intranet • Use of Internet • Kind of Internet connections • # PC’s connected to Internet • Kind of use Internet (e-mail, searching for information, file transport, search for supplies, search for clients) • Implementation of WEB site • Kind of use of Web site (marketing, e-commerce, e-banking)

21. ICT industry • Employees working in the ICT sector • For each business in ICT sector: • Country origin • # employees • # employees yearly (from 2003 on) • # employees in technical jobs (per category) (from 2003 on) • yearly need of professional employees per detailed profile type • Turnover yearly • Kind of activity (products, services, manufacturing) • % of turnover per kind of activity • % of turnover per kind of activity export • For each kind of product/service (the product types are partly prescribed[1]): • turnover • turnover export • Kind of clients targeted (public, private, household...) and turnover per category as well as turnover export • Investments • yearly in sector • yearly in R&D (from 2003 on) • Strategic co-operation with other companies (y/n) • Kind of organisation involved in strategic co-operation • Kind of Quality approach • Turnover in the ICT sector • Equipment and use of Internet • Turnover and employees in Offshoring • [1] ) All questions should be “closed question”. It is necessary to define all product types, desirable according to international standards.

22. ICT indicators following progress of e-gov The following indicators on the progress of the projects are : • Identification number • Theme • Project title • Services involved • Target (subject of the project objective) • # services • Scheduled date of finalisation • Responsible party • Budget • Before a project starts a project form is made with the following data: • Project identification • Name of the project • Description of the project • Kind of access to the service • Security of the access • Language available • Objectives of the project • Responsible parties • Other participants • Beneficiaries • Intended benefits • Tasks to be fulfilled • Timetable • Budget • Sources of the budget

23. ICT indicators following progress of projectse- Maroc • The other programs (Digital Public Spaces, e—Education, ICT & Enterprise and ICT industry) are coordinated by the Ministry of Economic and General Affairs. There is a need for data on the progress of projects of these programs. A database with basic data on the progress of the projects should imply the following data hierarchy: • Program in e-Maroc • Project • Project details • Identification • Description • Objectives • etc. • Participant • Responsible party • Other participants • Service(s) covered • Kind of service • Kind of access • Security • Language • Etc. • Beneficiary • Name • Role • Intended benefits • Etc. • Budget (source, amount) • Source for budget • Amount of budget • Etc. • Schedule • Start date • Milestones (related to tasks) • End date • Etc.

24. ICT indicators for comparison with other countries(1)

25. Indicators for comparison with other countries(2)

26. Indicators for own use Some organisations want to use ICT indicators for their own policy making: • To improve the product/service • To measure the use and benefits of specific ICT means used in the internal (production) process, like the use of ICT in Justice and Health.

27. systeme for monitoring and evaluation of ICT mesures • Monitoring the content • Monitoring the progress • Organisations involved in the M&E system on ICT development • Technological framework

28. system for monitoring and evaluation of ICT mesures

29. Needs for system for monitoring and evaluation of ICT mesures Monitoring the content The development of a Monitoring and Evaluation System includes looking at various elements: • The e-Maroc policy and program; a main part of the program is dedicated to (measurable!) objectives for the coming years with respect to the ICT developments. • The measures taken by the administration to meet the objectives • Indicators (corresponding with the objectives!) describing the development of ICT and the effects of ICT development • A statistical system providing unambiguous data on the ICT development and the effects of ICT development; the data should be of such quality that the indicators can be derived • A monitoring system • Comparing the measures with the results, • Evaluating the results • Providing feed back information as basis for adjusting the policy measures • All stakeholders involved in ICT development: Government (in various roles: initiator, supervisor, service provider, user, etc.), Professional Organisations, ICT sector (hardware and software industry), Business sector (service provider and as user of ICT), Citizens (as users of ICT)

30. Needs for system for monitoring and evaluation of ICT mesures Monitoring the progress • Initiatives and projects with the tendency to expand. • All these initiatives require manpower and budgets, while efforts are attuned in order to achieve synergy and to avoid waste of manpower and budgets. • Enhance overview and control, • Projects should be better • co-ordinated in content (avoiding overlap and inconsistencies) • co-ordinated with respect to their progress (avoiding waste of resources and lack of timely results).

31. Needs for system for monitoring and evaluation of ICT mesures organisations involed in the M&E system on ICT develpmment (1)

32. Needs for system for monitoring and evaluation of ICT mesures organisations involed in the M&E system on ICT develpmment (2)

33. Matrixindicators/tools/organiastion (1/2)

34. Matrixindicators/tools/organiastion (1/2)

35. Technological frameworke (Conceptual)

36. Technological frameworke (infrastructure)

37. Thank you