Good Software Firefox Positives * Fast * Stable * Free * Add- Ons * Searching

1. Love and Hate • Good Software • Firefox • Positives • * Fast • * Stable • * Free • * Add-Ons • * Searching • Negatives • * Some pages unsupported • * Can be a bit slow initially • Dropbox • Positives • * Fast • * Easy • * Works • * Backups • * Does one thing and it does it well • * Has saved my bacon • Negatives • * Maximum size of 2GB without paying • Skype • Positives • * Ubiquitous • * Stable • * Easy • * Featureful • * Simple interface • Negatives • * New one has adverts • * Starting to get bloated • * Autostarts by default Bad Software Myspace Positives * Allows "trial downloads" of music Negatives * Allows customisation of CSS * Ugly * Slow * Owned by Rupert Murdoch MOLE Positives * Nothing we've ever noticed Negatives * Slow * Crashes * Poorly Designed * Becoming worringly ubiquitous * Unavailable on many platforms and slow computers * Back button breaks * Loses things Windows Live Messenger Positives * Shared folders Negatives * Annoying noises * Annoying colours * Viruses * Slow * Bloated * Autostarts * Only one protocol * Adverts * Nudges/Winks/anything that involves flash Conclusion * We don't like adverts, brightly flashing things or overly intrusive programs and interfaces. * We like things that do one thing, do it well, stay out of the way and are free. * We don't like things that are slow or that crash for no apparent reason. * We like being able to extend a basic program in the way we need, rather than having useless features forced on us. * We cannot understand why the university uses MOLE.

2. User Centred Design People * Company Employees * Mostly with average technical skills * Wide age range * Probably uninterested in the technology * Want something that lets them avoid working * Can't do that because company will not allow that * Therefore, need to create product employees will not use excessively Activities * Distract themselves from work * Cannot be fulfilled, as we are being hired to improved productivity * Communicate with others * We can try using ajax based instant messengers, although this role is probably better taken with traditional instant messaging clients. * Could implement messaging system, although employees will probably just keep using email. * Share and collaborate on work * Rebrand an existing product (Google Docs, Zimbra and friends) and deploy. * Some social networking * Facebook wall/Myspace wall-equivalent knockoff. * Adding self to groups/teams

3. Success Factor * Differences from Competitors * Would be locally hosted so faster. * Would be heavily monitored by company so employees would be uncomfortable putting personal details/viewpoints on. * Would be censored. * Probably less tested and poorer quality, unless rebrand existing product. * Would be less popular, as unfamiliar and network effect. Context * Privacy * Work <--> Home boundary issues * Non distracting * Work environment Technology * Probably just rebrand something else --> http://elgg.org/ or http://www.zimbra.com/ * HTTP/PHP/MYSQL/AJAX/standards compliant. * Device independant, simpler interface. * Chunky - text and documents. * Mostly corporate PC's, need to watch IE issues/flash etc. * Probably block competitors at firewall to encourage users to use company version.

4. Example Formats Example 1

5. Example 2

6. Example 3

7. Memory Functionalities The functionalities we decided on in week two were as follows: * Communicate with others * Collaborate on Work * Space for people to leave you messages * To be able to join groups/teams * To have an online profile for yourself * To be able to view other co-workers and interact with them * To Allow the customisation of the applications view to suit the user Grouping We have decided to group them into several sections, each section will be represented by a tab in the program which can be easily switched between: * Profile * Contains information on yourself uploaded by you * Contains groups/teams you belong to * Friends * Contains a list of your co-workers and clicking on them shows interactions you may do with them * Notes * Allows people to leave and read messages left for you and others allowing you to collaberate on work and communicate * Messages * A section for private messages discussing matters that cannot be discussed freely in the notes section * Setup * A section for settings such as the availability of personal data and different application views.

8. Icons There will be several different icons for each of the above sections: * Profile * Friends * Notes * Messages * Setup

9. Hierarchical Task Analysis

10. M y F r i e n d s Final Designs Friends Notes Inbox Profile Setup Mike Jones 28 Newcastle R&D Department Mikes Profile Here:

11. M y F r i e n d s Friends Notes Inbox Profile Setup Bob Jenkins Sheila Barkley Harold Smith Alex Mathews

12. M y F r i e n d s Friends Notes Inbox Profile Setup Bob Jenkins Sheila Barkley Don’t forget Meeting at 3! Harold Smith Alex Mathews

13. M y F r i e n d s Friends Notes Inbox Profile Setup Hey Mike don’t forget the report for tomorrow, Bob Bob Jenkins Please remember to fill out risk assessment forms for activities, Sheila Sheila Barkley

14. M y F r i e n d s Friends Notes Inbox Profile Setup

15. M y F r i e n d s Friends Notes Inbox Profile Setup

16. Evaluation * Use server logs * Attempt to have wide selection of participants * Set a list of tasks * Find a specified person * Send a message to a specified person * Change the registered email address * Leave a message for a user * Afterwards, get user to complete Heuristic Evaluatory Implicit Co-Personal Form * Collate data, make graphs in Excel Example Table Questionnaire of Functionality

17. GOMS Analysis • Goals – Browse to the page that allows you to send a private message. • Operators: • Click the Friends Tab • View Your Friends • A) • Right Click the desired Friend • View Drop Down • Click Send Private Message Option • B) • Double Click on Friend • View Friends Page • Click Send Private Message • Methods: • Click Friends Tab • Right Click desired Friend • Click Send Private Message Option • Double Click on Friend • Click Send Private Message • Selection Rules • Double Clicking on Friend • Left Clicking on Friend

18. XXM Login Start Click “Write Note” Notes Page Not logged in Logged in Click “Cancel” Note Write page Add Note Click “Post” Notes + New Note (on page) End

19. Start Display Person Check against list of friends Click “Add friend” Not already friend Add Friend Already Friend Add Friend “Already added” display box Page showing added friends End

20. Send PM Friends Page Right Click Friend Cancel Start End Display - Options Pop-Up Ok Profile Cancel Send Private Message Home Write Message Sent Confirmation Send