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Delve into innovative strategies to transform service delivery by understanding political nuances. Explore operational and organizational reforms for sustainable impact and fostering intellectual debates. Embrace adaptive learning and avoid over-promising. Foster an enabling environment for transformative organizations by engaging in public education and building firewalls between advocacy and fundraising.
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What can be done differently? ODI/Plan workshop on Understanding the politics of service delivery, Session 3 David Booth 16 Jan 2012
Organising differently to enable thinking differently • Obviously: make contextual/PE analysis a basic working method; but what else? • Get rid of organisational divisions (‘silos’) and vested interests based on those North Atlantic stereotypes; more genuine bridging • Grasp ‘theories of change’ with both hands as a design and learning tool – reward learning and creation of learning opportunities • Remove incentives to promise too much, with too much certainty • Fund more arm’s length working on institutional issues, but not normally in the shape of a basket fund for ‘demand side’ work by NGOs • Do more to stimulate intellectual debate in countries, rely less on buying compliance
Starting to build an enabling context for different organisation • Needed: • Either a decision to treat development assistance like monetary policy – too important to be subject to direct political control • Or a climate of voter and politician opinion in the North which enables development agencies to become genuine learning organisations If the second: • Official organisations: take public education seriously, in development just as in health or citizenship, and: • Build a firewall between this activity and political defence of the budget • Don’t contract it out to bodies that understand less than you do or have vested interests • International NGOs: build a firewall between public development education efforts and fund-raising campaigns • A new approach to campaigning led by education