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My Health & My Choice

My Health & My Choice. EBAN Experience ™ Session II June 17, 2011. Aim. We will increase the number of completed Advance Directives for African-American members who are engaged in the MSHO Care Coordination program…

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My Health & My Choice

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  1. My Health & My Choice EBAN Experience™ Session II June 17, 2011

  2. Aim • We will increasethe number of completed Advance Directives for African-American members who are engaged in the MSHO Care Coordination program… • In order toreduce the disparity for African-Americans compared to the highest rate for a specific race in the MSHO CC population; which will… • Improvethe rate from 25% to 31% by December 31, 2011

  3. Workflow

  4. Plan-Do-Study-Act (PDSA) Cycles:

  5. Plan-Do-Study-Act (PDSA) Cycles:

  6. How have you integrated your community advisor(s) into your improvement work? • Community Advisor • Charter development • African-American staff team members • Focus of initial conversation • During next meeting, discuss approach to conversations about the Advance Directive topic

  7. Successes & Challenges • Group norms are great • Healthy give and take • Great discussion with lots of learning • Everyone actively participating • Completed fishbone diagram first, then a current state flowchart • Selected first area of focus for PDSA #1 • Diverse staff team members very helpful • Eager for advice from community advisor(s)

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