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Organizational Change “If you build it they will come”

Organizational Change “If you build it they will come”. Organizational Change – “If you build it they will come”. In the following video…. Please watch the white team and count the number of basketball passes. There will be a test!  . Copyright 2008, Column Technologies.

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Organizational Change “If you build it they will come”

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  1. Organizational Change “If you build it they will come”

  2. Organizational Change – “If you build it they will come” In the following video… Please watch the white team and count the number of basketball passes There will be a test!  Copyright 2008, Column Technologies

  3. Organizational Change – “If you build it they will come” The moral of the story… • “Why didn’t anyone tell us about the gorilla?” • “What does the gorilla have to do with my basketball game?” • “Will my basketball skills be enough to deal with the gorilla that is in our midst” • “How did this gorilla get in here anyway?” Copyright 2008, Column Technologies

  4. Denial & Isolation Acceptance Depression Anger & Resistance Bargaining Time Source: Kubler-Ross Best Practices: Deploying ITIL in Your Organization Maturing Processes Copyright 2008, Column Technologies

  5. “Marketing Campaign” “If you Build it they will Come” - Wrong! Integrated with communications plan Make it fun, and intriguing Think “Madison Avenue” Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  6. “Communications Plan” You communicate with people not to people What Message To Whom How often By what mechanism With what expected results How is 2-way communication fostered? Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  7. “Best Practices” “Page 184 Syndrome” “Pretty Good Practices” ITIL is just a framework – “What does that mean?” You can’t implement frameworks Authors of ITIL are … or were human Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  8. Organizational Change – “If you build it they will come” Common Lexicon • Common Language • Starting Point for Common Understanding • Cultural Roots • Shared Aural Experience • OLA, SLA, CI, Incident, Problem Copyright 2008, Column Technologies

  9. Organizational Change – “If you build it they will come” “ITIL Certifications V2, V3…Vn” • Awareness • All of IT • The Business • Foundations – Key Personnel • Process Owners • Framework Owners • Advanced • Specialty Roles • Reward for Influencers • Others – “Career Builders” • “The How” is missing • “BONDING” Copyright 2008, Column Technologies

  10. “Aim, Shoot , Ready, Shoot” Progress – ITIL is not a Rocket Launch Muscle Memory – Bocce Ball Mile-Deep and an inch Wide Inch Deep and a Mile-Wide Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  11. Organizational Change – “If you build it they will come” “Reality – Gut Check” • Combine your “Rock Stars” and your “Detractors” avoid “groupies” • Desired Future State • What are your staffs capacities, capabilities? • The journey is just as important as the destination Copyright 2008, Column Technologies

  12. Organizational Change – “If you build it they will come” “Actionable Roadmaps” • Assessments: 1.68 vs. 2.0? • “Definition of a Consultant” • Organizational Capability • Buy-in via Participation • Quarterly Deliverables • Measurable/Observable Copyright 2008, Column Technologies

  13. Organizational Change – “If you build it they will come” “Flowcharts Abound” • “All the good flowcharts have been created already” • Standardize on a taxonomy • Ensure you value what each decomposition level provides Copyright 2008, Column Technologies

  14. Organizational Change – “If you build it they will come” “Measurement Evolution” • Small, base set, 2-3 • Normalize • Add another 2-3 • Repeat • Don’t retire old measurements • Just don’t over-publish Copyright 2008, Column Technologies

  15. “Training” Integrated into process teams Process and tools Rewards and incentives Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  16. “Sustainability” Recidivism - #1 Killer of ITIL Solutions DIKW Data, Information Knowledge Wisdom Incentives; large or small IT love’s them Goal: New rote behavior Organizational Change – “If you build it they will come” Copyright 2008, Column Technologies

  17. Organizational Change – “If you build it they will come” “Implement, Deploy” • Evolving Journey • Adoption is more appropriate • What does it look like when you get “there” • SIB – Somewhere in Between • Simple to Complex Copyright 2008, Column Technologies

  18. Organizational Change – “If you build it they will come” “People who don’t take risks generally make about two big mistakes a year” “People who do take risks generally make about two big mistakes a year” - Peter Drucker Copyright 2008, Column Technologies

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