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CTS Prep Part Two

Domain A – Provide AV Solutions Domain B – Operate AV Solutions Domain D – Troubleshoot AV Solutions. CTS Prep Part Two. Part Two. Domain A – Sell AV Solutions Conduct Vendor Selection Process Provide AV Solutions Domain B – Operate AV Solutions

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CTS Prep Part Two

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  1. Domain A – Provide AV Solutions Domain B – Operate AV Solutions Domain D – Troubleshoot AV Solutions CTS Prep Part Two

  2. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Troubleshoot AV Solutions

  3. Sell AV Solutions • Best Practice • Show courtesy to the client, other trades, and coworkers. Defer jobsite questions to the project manager. • Everyone who comes into contact with clients and other trades in the course of their work must consider themselves a salesperson for their company. • Simple courtesy can pay off in cooperation between trades, and certainly can make a difference in the attitude of the client towards the workmanship and quality of service for which they are paying. This can mean referrals and repeat business. Ch 25

  4. Sell AV Solutions • Effective Listening • The Decision Maker • Customer Service • A customer’s satisfaction means continued business and possible referrals. Listening to the clients' needs, working with the clients to satisfy those needs, and updating the clients on the status of their solution require highly developed customer service skills. Ch 25

  5. Sell AV Solutions Exercise Everyone in an organization who comes in contact with clients and other trades in the course of their work must consider themselves as a _____. • salesperson • installer • designer • accountant

  6. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Trouble Shoot AV Solutions

  7. Courtesy of Crimson Tech    Conduct Vendor Selection Process • Best Practices • When the equipment is delivered, make sure the equipment is properly received and unpacked. • Confirm that it meets project specifications. • Test the equipment before it is delivered to the project site. • Collect all the accompanying documentation – warranties, instruction and owners manuals, etc. Ch 24

  8. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Troubleshoot AV Solutions

  9. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Domain A - Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power Ch 19

  10. Install Elements • Create a tools checklist • Best Practice • Each setup will require different equipment. Note the equipment needed for each job, and keep it in the job file. When you are picking up the equipment and assembling it for installation, a quick glance at the checklist will let you know everything is ready to go. If the installation is temporary, use the checklist during the strike to account for all the equipment. Ch 19 – Pg 375

  11. Install Elements • Projector Orientation • Front-table • Front-ceiling • Rear-table • Rear-ceiling • Best Practice • Check the structure for vibrations by resting your hand on the beam or bar-joists. Sometimes the HVAC unit is mounted on the roof above, creating vibrations which will cause the image to appear unfocused. Ch 19 – Pg 399

  12. Install Elements • Loudspeakers • Point-Source and Distributed Systems • Point Source- deliver very loud sound coming from one location • Distributed Systems- loudspeakers strategically suspended overhead or installed into the ceiling

  13. Install Elements • Conduit – tubular, solid and circular  • PVC (plastic) Conduit • Electrical Nonmetallic Tubing (ENT) • Inner Duct • Rigid Nonmetallic Tubing  • Metal Conduit • Electrical Metallic Tubing (EMT or thin wall) • Flexible Metal Conduit (Flex) • Intermediate Metal Conduit (IMC) • Rigid Metal Conduit (Rigid) • Cable Installation • Raceways • Ducts – typically rectangular  • Cable tray • Trough – aka wireway Ch 19 – Pg 389

  14. Install Elements • Cable Installation • Permissible Areas • The certain maximum amount of space that cables should occupy inside the conduit. • 1 Cable = 53% of conduit area • If you are running only one cable in a conduit, that cable may occupy up to 53% of the conduit's inside area. • 2 Cables = 31% of conduit area • If you are going to run 2 cables inside a conduit, these 2 cables may occupy up to 31% of the conduit's inside area.  • 3+ Cables = 40% of conduit area • If you are going to run three or more cables inside a conduit, the cables may occupy up to 40% of the conduit's inside area.

  15. Install Elements • Cable Installation • Signal Separation • Refers to providing physical distance among cables carrying various signal levels • When grouping cables together in a bundle, all cables should be intended for only one signal type. Generally, group cables according to these guidelines: • Microphone • Line and communication • Control and data • Loudspeaker • AC technical power • Video • RF Best Practice Consider color coding cable to help maintain separation when you are bundling cables. Color-coding requires stocking more cable, but it can speed things up with a big bundle. You should always label cables as well. Ch 19 – Pg 386

  16. Install Elements • Mounting Safety Tips • Safety first! • It is important to define the specific parts that you will be using and to use the parts that are defined. Include the following information: • Review the size and weight of what you will be mounting, along with all the parts and their weights. • Verify the location of the mounting. • Look at the structure to which you will be mounting, and assess any potential problems. • Look at the structural designs of the room or building to ensure safety. • Review all manufacturer guidelines and drawings. • A structural engineer should review all mounting plans and advise on any difficult situations that you may encounter. When in doubt, always ask for help. If you modify another contractor’s work, you become responsible.

  17. Install Elements • Mounting Safety Tips • Load Weight! • Best Practice to multiply the published design weight by five. If a loudspeaker with mounting hardware weighs 100 lb (45kg), you should use mounting criteria that will handle 500 lb (225kg). Five is the safety factor. The term safety factor is sometimes referred to as design factor, load factor, or safety ratio. • Remember, the weakest point in the assembly is as strong as the entire assembly can be. • Mounting Malfunction – Shear – Tensile – Pull-out Ch 19 – Pg 395

  18. Install Elements • Mounting • Mounting is the practice of suspending or attaching components to the structure of a building. • Fasteners • Best Practice • It is best to get your fasteners from a reputable organization. • A local hardware store may not have grade 5 or 8 hardware in stock • Floor Mounting • Overhead Mounting • Wall Mounting Ch 19 – Pg 395

  19. Install Elements • Where does Power Come From? • Power generation station • High voltage transmission lines • Electric substations • Local transformer

  20. Install Elements • Power on site • Service Drop • Service entrance • Electrical Service-Equipment Entrance Panel • Main Distribution Panel • Feeders • Subpanels • Individual branch circuits • Wall outlets • Directly wired equipment Ch 9 – Pg 166

  21. Install Elements • Power requirements • Dedicated panelboards, equipment, and systems used for the purpose of supplying one phase of AC power • Auxiliary grounding conductor • Additional requirements for AC power in AV systems - isolated grounding systems

  22. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Domain A - Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power

  23. Control Systems • Control Systems • Audio & Video Device Control Options Ch 16 – 328 - 330

  24. Control Systems • Controlled Functions • RS232 • RS422 • TC/IP • IR & RF

  25. Control Systems • User Interface • GUI • Dashboard

  26. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Domain A - Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power

  27. Domain A - Provide AV Solution • Commission system • Punch-list • Create a punch list of changes, making corrections immediately when possible. • Demonstrate and Test Equipment • Explain the technical functions of each device in a system. • Advise the client on how to use the room or system design. • Use test patterns and signal generators. Ch 21 – Pg 437 - 441

  28. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Domain A - Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power

  29. Create Documentation • Create documentation (user manuals, maintenance reports, etc.) • Best Practices • Arrange equipment manuals in alphabetical order and groups by function (an example would be all display types). • Leave a copy of the software documentation with the equipment rack, the project manager and the client/end user. Ch 21 – Pg 443 - 446

  30. Create Documentation • Best Practices • Save all computer files associated with equipment, especially if the files contain records of the system settings.  • It is most professional to arrange customer equipment manuals in a binder? • Alphabetically and grouped by function. • By purchase date. • Numerically by part number. • By cost.

  31. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Domain A - Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power

  32. Train Users • Best Practices • Use an outline of what you are going to cover.   • Study the system. • After a project is complete, schedule a system training session with______________________ . • The client's typical users. • The client contact and architect. • The install technicians and system programmer. • The client's top executives. Ch 21 – Pg 441-443

  33. Control Systems Controlled Functions User Interface Dashboard for Controls Commission system Punch-list Demonstrate and Test Equipment Create Documentation Training Provide AV Solution • Install elements • Tools • Projector Orientation • Loudspeaker Systems • Cable Considerations • Mounting • Power

  34. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Troubleshoot AV Solutions

  35. Operating AV solution • Familiarize with solution functionality and operation • Interface with user • Verify equipment is operating properly • Operate solution • Perform daily preventative maintenance • Conduct solution shut-down activities • Pack away solution Ch 21

  36. As a maintenance provider, you have the potential for _________________ all answers apply repeat business with the company serviced referrals to other companies a partnership with the customer Operating AV solution • Verify equipment is operating properly • Perform daily preventative maintenance • Complete documentation (daily logs, etc.) • If your company becomes the maintenance provider for a system, you should document ______________ • everything • when preventive maintenance is provided • when equipment is updated • when another company's equipment fails

  37. Operating AV solution • Exercise: Compare and contrast this maintenance log with the example in your student binder. Identify improper and proper procedures and best practices. Ch 21 – Pg 445 - 446

  38. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Troubleshoot AV Solutions

  39. Troubleshoot AV Solutions • Logical approach • Symptom recognition • List probable faulty functions • Localize the faulty function • Analyze • Failure Analysis Ch 23

  40. Part Two • Domain A – • Sell AV Solutions • Conduct Vendor Selection Process • Provide AV Solutions • Domain B – Operate AV Solutions • Domain D – Troubleshoot AV Solutions

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