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Make Them Say Wow with a Smart Chatbot

Make Them Say Wow with a Smart Chatbot. Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience Joe Ganci and Margie Meacham January 28, 2019. Introductions. Margie Meacham (The Brain Lady) Twitter: @margiemeacham www.Learningtogo.info

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Make Them Say Wow with a Smart Chatbot

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  1. Make Them Say Wow with a Smart Chatbot Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience Joe Ganciand Margie Meacham January 28, 2019

  2. Introductions Margie Meacham (The Brain Lady) Twitter: @margiemeacham www.Learningtogo.info Margie@Learningtogo.info 623-512-6034 Joe Ganci (eLearning Joe) Twitter: elearningjoe www.elearningjoe.com joe@elearningjoe.com 703-927-9437

  3. Agenda What is a chatbot and why do I care? How can a chatbot support learning? 01 02 03 04 How do I create a chatbot? Where can I learn more?

  4. What is a Chatbot? Why should you care? What is a Chatbot? Why Should You Care? A chatbot is a program designed to simulate conversation with human users, especially over the Internet. 80% of businesses plan on having a chatbot by 2020.* 63% of users would consider using a chatbot to obtain customer service.** By 2021, chatbots will have replaced 50% of the applications used in the workplace. *Oracle, **, **Mindshare, ***Gartner

  5. A Brief History of Chatbots 2016 2006 2020 2015 1950 2010 IBM Watson You Georgia Tech’s Jill Watson Alexa and Cortana The Turing Test Apple Siri After defeating human champions in Jeopardy, IBM’s AI platform has been used to develop data analytics, custom AI, and defeat the world champion in GO. You will have implemented your own chatbot for learning and your clients, learners and stakeholders will all be saying “Wow!” Computer pioneer Alan Turing suggested that if a text-based bot could fool 50% of people, it could be considered “intelligent.” Apple’s intelligent assistant used natural language user interface to perform tasks and answer questions. Amazon and Microsoft introduce their version of a personal assistant, modeled after Siri. A computer science professor introduces his “teaching assistant” to his students without telling them that Jill is an AI. M

  6. Futurist Ray Kurzweil, Google’s Director of Engineering, predicts that by 2029 an artificial intelligence will achieve human levels of performance and by 2045 humans will merge seamlessly with intelligences we have created.

  7. Chatbots are Here to Stay 64% of Americans say that 24 x 7 availability is the #1 advantage of a chatbot. of Baby Boomers like to use a chatbot to get an instant answer to a question. 61% of Americans say they prefer a chatbot to a human agent. 57%

  8. AI Terms and Concepts Weak AI Algorithm Strong AI NLP Strong AI, also known as artificial general intelligence, is an AI system with generalized human cognitive abilities. (We’re not there for a long while …) Natural Language Processing (NLP) is a sub-field of Artificial Intelligence that enables computers to understand and process human languages, making it easier for humans to interact with machines and vice versa Weak AI, (also known as narrow AI), is an AI system that is designed and trained for a particular task. Virtual personal assistants, such as Apple's Siri, are a form of weak AI. (Not quite there yet.) An algorithm is a step-by-step procedure for calculations. Algorithms are used for calculation, data processing, and automated reasoning.

  9. The Neuroscience of Chatbots Engagement As chatbots get better and better at mimicking human speech, they create a mental perception of the interaction that is very similar to interactions with human partners.  Socratic Experience Instead of simply asking the bot for the answers, you can flip the design, and let the bot engage the learner in a series of questions, harnessing our natural urge to explore and solve puzzles. Knowledge Management Learners can focus on mastering application and theory, when there is an “always on” bot to remind them of key terms and process steps. Coaching and Reinforcement Your learners will have a built-in defense against the Forgetting Curve when they receive targeted questions, messages, and reminders from their bot-coach.

  10. Supporting Learning with Chatbots Content Curation Role-Play Process Coaching Reflection

  11. Brain-Based Sales Coach Learner needs help in the middle of the night!

  12. Content Curation Learner needs help finding something!

  13. Ideas! Brainstorm some ideas for building your own chatbot for learning. We’d love to hear your ideas! Write us at Margie@Learningtogo.info and joe@elearningjoe.com.

  14. Chatbot Design Process Build Conversations Mindmap and Define Inputs Design User Interface Define Scope and Requirements Test, Test, Test https://medium.com/uxness/designing-a-chatbot-ux-process-1336b61a5021

  15. Demonstration of Google’s Dialogflow To Create a Chatbot Within Adobe Captivate For a Minimum Viable Product Chatbot, we define Intents, Input Contexts, and Output Contexts.

  16. Tools Click the links below.

  17. Resources Click the links below.

  18. Articles Click the links below.

  19. Articles, continued Click the links below.

  20. Thanks! Margie Meacham (The Brain Lady) Twitter: @margiemeacham www.Learningtogo.info Margie@Learningtogo.info 623-512-6034 Joe Ganci (eLearning Joe) Twitter: elearningjoe www.elearningjoe.com joe@elearningjoe.com 703-927-9437

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