Tourism Support Assessment Front Desk and Remittance Training

1. Tourism Support Assessment Front Desk and Remittance Training Revised November 6, 2018

2. (formerly New Orleans Convention & Visitors Bureau)

3. New Orleans is now one step closer to funding the vital sales, marketing, promotion, visitor management and special event activities that keep our economy humming and put us on a more level playing field with competitor cities. The Tourism Support Assessment also provides for the first ever dedicated funding stream to enhancing public safety, quality of life enforcement, and infrastructure repair in the French Quarter. Assessment dollars will also go to driving new international visitation and assist in securing new international and domestic airlift for the city. None of this would be possible without you. We are deeply appreciative of your support. New Orleans & Company and the NOTMC has made this assessment a single unified team representing New Orleans and every property. We have strived to make this process as stress free as possible on our hotels, visitors, and customers.

4. Sequence of Events • Hospitality Master Plan Development • Hospitality Tax Zone Corridor Development • Senate Bill 242 Passed • Act 410 Passed • Hotel Referendum Approved April 1, 2014 - Inception

5. 1.75% Assessment Fee The 1.75% Assessment fee is in addition to 13.45% Sales Tax and $1, $2, $3 Occupancy Tax .75% to New Orleans and Company .75% to New Orleans Tourism & Marketing Corporation .25% to French Quarter Infrastructure Improvement The assessment is not subject to tax. The assessment is for room charges only. It is mandatory for persons staying at your hotel. Note: Please do not record on your folio AS A TAX. The Assessment should be identified and itemized on your guest folio as such and not a tax.

6. Remittance Instructions

7. Remittance Instructions Visit Neworleans.com/assessment Click on Tourism Support Assessment Remittance for the Hotel Assessment Form and other helpful remittance information. Click on Payment Portal for Quick Pay portal instructions.

8. Monthly Payments, Reports & Returns Monthly Remittances: Each Member will remit Assessment Payments to the Bank with the following: • A copy of the monthly Hotel Assessment Form • A copy of the sales and use tax return for the same period filed with the Louisiana Department of Revenue with respect to use and occupancy of its hotel room. • A copy of the itemized schedule of exceptions. An explanation for any discrepancies between tax returns and monthly Hotel Assessment Forms must be included with the reports. • Sample of each can be found on the next slide Payments can be made via Mail, Electronic Check, ACH or Wire Transfer

10. New Orleans Tourism Support Assessment Itemized Schedule of Waivers & Exceptions

11. Delivering by Mail Remit Assessment payments with the applicable monthly Hotel Assessment Form and Tax Return to the Post Office Box listed below: New Orleans and Company Tourism Support Assessment Account Post Office Box 51959 New Orleans, Louisiana 70151-1959 *An explanation for any discrepancies between tax returns and monthly Hotel Assessment Forms must be included with the reports. A detailed report with reasons as to why figures do not agree will be required to avoid delinquent penalties.

12. Delivering Payment Electronically Members electing to pay by ACH, Electronic Check or Wire transfer must also deliver the requisite monthly Hotel Assessment Form and Tax Return via email to the following address: NOCVBTSA@GMAIL.COM *An explanation for any discrepancies between tax returns and monthly Hotel Assessment Forms must be included with reports to the above e-mail address. A detailed report with reasons as to why figures do not agree will be required to avoid delinquent penalties.

13. ACH or Electronic Check Payment Instructions ACH or Electronic check payments by each Member must be made online via the Quick Payportal using the following instructions:

14. Quick Pay portal instructions: • Login at https://hwtreasury.billeriq.com/ebpp/NOCTB/ • On the LOGIN screen, enter your Member Account Number, then confirm your Member Account Number. • Click Pay Now. • On the PAYMENT screen, complete the following fields: • HOTEL NAME – Enter the name of the Hotel that you are making the payment for. • Your contact information (First Name, Last Name, Address, Phone Number, Email) • Enter the amount that you want to pay in the Payment Amount field. • If this is your first time using this system, click on Add a Payment Method and enter your bank account information. Click on the box next to Agree and Add Account. Click on the Add button. • Select your payment account from the Payment Method dropdown box. • Enter the Hotel’s Address that you are making the payment for in the Hotel Address field. • Click on Continue to Payment.

15. Quick Pay portal instructions continued: • On the VERIFY PAYMENT screen: • Confirm that your payment information is correct. • Check the box that states you agree to the terms and conditions. • Click on the Make Payment button. • On the CONFIRMATION screen, you can print your confirmation page. • If you choose to enroll and save your payment information, click on the Enroll With Your Current Information link at the bottom of the screen.

16. ACH Instructions ACH payments by each Member must be directed to the Bank as follows: • Destination Bank: Whitney Bank  • ABA Number: 021052053 • Beneficiary: NOCVB • Account Number: 76840533

17. Wire Transfer Instructions Wire Transfer payments by each Member must be directed to the Bank as follows: • Destination Bank: Whitney Bank  • ABA Number: 065400153 • Beneficiary: NOCVB • Account Number: 76840533

18. Remittance Due • Payments are due on or before the 20th day of each month following the close of the period for which the assessment is due. • Penalties will be assessed on any delinquent payments.

19. Thank you Jeffrey Anding janding@neworleans.com 504-566-5041 Tammie Boteler tboteler@neworleans.com 504-566-5094 Linda Dang ldang@neworleans.com 504-566-5077 Tourism Support Assessment NOCVBTSA@gmail.com