1 / 4

Get certified with our comprehensive study materials and expert guidance. Ace the GCP-GCX Genesys Cloud CX Certified Pro

The GCP-GCX Genesys Cloud CX Certified Professional-Consolidated 2023 exam is a certification exam that validates the skills and knowledge of professionals who work with Genesys Cloud CX. This exam is designed to test the proficiency of candidates in areas such as customer experience management, omnichannel routing, workforce management, and analytics. In order to prepare for the GCP-GCX Genesys Cloud CX Certified Professional-Consolidated 2023 exam, it is important to study the relevant materials thoroughly.<br>https://www.testsexpert.com/GCP-GCX/

testsexpertofficial
Download Presentation

Get certified with our comprehensive study materials and expert guidance. Ace the GCP-GCX Genesys Cloud CX Certified Pro

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Genesys GCP-GCX Genesys Cloud CX Certified Professional-Consolidated Exam •Up to Date products, reliable and verified. •Questions and Answers in PDF Format. Full Version Features: •90 Days Free Updates •30 Days Money Back Guarantee •Instant Download Once Purchased •24 Hours Live Chat Support For More Information: https://www.testsexpert.com/ •Product Version Visit us athttps://www.testsexpert.com/gcp-gcx

  2. Latest Version: 6.0 Question: 1 Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX? A. Workgroups B. Rooms C. Groups D. Roles Answer: D Explanation: Reference: https://help.mypurecloud.com/articles/about-roles-permissions/ Question: 2 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk. A. True B. False Answer: A Explanation: Reference: https://help.mypurecloud.com/articles/about-the-genesys-cloud-embedded-clients/ Question: 3 Which of the following are AND Evaluation Methods? (Choose three.) A. All skills matching B. Best available skills C. Bullseye matching D. Disregard skills E. Agent availability Answer: B, C, E Visit us athttps://www.testsexpert.com/gcp-gcx

  3. Explanation: Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/ Question: 4 What is the distinguishing feature between queues and groups? A. Queues can have agents as members, while groups cannot. B. Both queues and groups have the same ACD capabilities. C. Unlike groups, queues allow for more complex scenarios like skill-based routing. D. Queues can be used in Architect flows, while groups cannot. Answer: C Explanation: Reference: https://helpdesk.telebroad.com/support/solutions/articles/4000089779-what-is- thedifference-between-queue-and-group-or-agent-and-user- #:~:text=A%20Queue%20is%20a%20collection,handle%20overflow%20and%20call%20assignments Question: 5 Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.) A. Language B. Roles C. Skills D. Queue Answer: A, C Explanation: Reference: https://help.mypurecloud.com/articles/add-acd-skill-language-user/ Visit us athttps://www.testsexpert.com/gcp-gcx

  4. For More Information – Visit link below: https://www.testsexpert.com/ Features: Money Back Guarantee…………..……....… 100% Course Coverage……………………… 90 Days Free Updates……………………… Instant Email Delivery after Order……………… Visit us athttps://www.testsexpert.com/gcp-gcx Powered by TCPDF (www.tcpdf.org)

More Related