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IATA World Cargo Symposium 2008 Achievements and 2008 Commitments

IATA World Cargo Symposium 2008 Achievements and 2008 Commitments. World Cargo Symposium 2008: Focus on the Customer. What this week has been about. e-freight. Cargo 2000. Cargo Security. CASS. Air Mail. Dangerous Goods. Perishables. Pharmaceutical. LAR. ULD and Asset. Cargo Outlook.

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IATA World Cargo Symposium 2008 Achievements and 2008 Commitments

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  1. IATA World Cargo Symposium 2008 Achievements and 2008 Commitments

  2. World Cargo Symposium 2008: Focus on the Customer What this week has been about e-freight Cargo 2000 Cargo Security CASS Air Mail Dangerous Goods Perishables Pharmaceutical LAR ULD and Asset Cargo Outlook Cargo Technology Open Skies Airport & Terminal

  3. World Cargo Symposium 2008: Focus on the Customer What this week has been about e-freight Cargo 2000 Cargo Security CASS Air Mail Information Dialogue Efficiency Networking Dangerous Goods Perishables Pharmaceutical LAR ULD and Asset Cargo Outlook Cargo Technology Open Skies Airport & Terminal

  4. World Cargo Symposium 2008: Focus on the Customer What this week has been about e-freight Cargo 2000 Cargo Security CASS Air Mail Information Dialogue Efficiency Networking Dangerous Goods Perishables Action! Pharmaceutical LAR ULD and Asset Cargo Outlook Cargo Technology Open Skies Airport & Terminal

  5. World Cargo Symposium 2008 Focus on the Customer: Dialogue to Deliver Simplicity So. What Action?

  6. World Cargo Symposium 2008: Focus on the Customer Customer Action Achievements • Dialogue to Deliver Simplicity • Voice of Customer Survey as input to WCS 2008 2008 Commitments • Customer Dialogue and Engagement • Coordinated approach as a must • Customer Focus Group (Strategic) • Annual Customer Feedback (Survey) • Customer Group at World Cargo Symposium 2009 • Communication Plan: Clear Customer value proposition. • Customer engaged in e-freight electronic standards.

  7. World Cargo Symposium 2008: Focus on the Customer • More online targeted information for better engagement • e.g. Voice of Customer: Feedback • e.g. e-freight: How it works • e.g. Environment: Facts, Position • 2008 Commitment • IATA Cargo Information Extranet Site

  8. World Cargo Symposium 2008: Focus on the Customer E-freight Action Achievements • Pilots: • 6 locations. 12 docs removed (50-60% of potential paper) • Paper-Less: first e-AWB in operation (SIN-AMS) • MIP (21 airlines + 13 forwarders) • FWB Penetration: 91% in pilots. 44% in industry • FWB Quality 18% (rising but low) 2008 Commitments • Pilots: • Scale them! The e-freight Handbook. • 8 new locations – strong network connectivity • MIP: • Root Cause Analysis enabling big improvement

  9. World Cargo Symposium 2008: Focus on the Customer Cargo 2000 Action Achievements • Introduction of Qcargo • Renewed cooperation with shippers 2008 Commitments • QCargo Rollout • 85% penetration for existing C2K members • Customer engagement • FIATA engagement

  10. World Cargo Symposium 2008: Focus on the Customer Cargo Security Action Achievements • Key stakeholders engaged in Secure Freight 2008 Commitments • Practical steps towards Secure Freight • Build Vision of 100% Secure Operators on Secure Lanes • Roadmap to get there • First Steps: • Define Basic “Supply Chain Integrity” System • Deliver Pilot Voluntary Audit of Secure Operators

  11. World Cargo Symposium 2008: Focus on the Customer Environment Action Achievements Compilation of facts and back up research 2008 Commitments • Facts: • Multi-mode facts + research on IATA Cargo info site • Position: • Statement: Cooperation, food labels, carbon-labels • Action: • Root Cause of aircraft CO2 emissions. Priority action • Supply Chain Climate Change Group • Deliver project benchmarking supply chain CO2 emission

  12. World Cargo Symposium 2008: Focus on the Customer CASS Action Achievements • Record 14 new CASS in 2007 (Record 12 in 2006) • CASS Adoption: e.g. China +227%, HKG +530% • Quality Up: Record collection rate: 99.994% • Unit costs down 47% v 2003 2008 Commitments • Go for new CASS in major markets: • Export: India, Chinese Taipei, Colombia, Israel • Import: Australia, Canada, Singapore • Domestics: China, USA, Brazil • CASS Adoption: Encourage small volume carriers • Address billing error rates

  13. World Cargo Symposium 2008: Focus on the Customer Distribution Action Achievements • Re-engineered Australia Cargo program - without immunity • 2007 Cargo Claims Event + Handbook 2008 Commitments • Implement Indian Air Cargo Program • Implement new CIS Rate Program, aligned with changing immunity environment affecting US, EU, Australia • Develop claims event & handbook as the supply chain guide. 

  14. World Cargo Symposium 2008: Focus on the Customer Air Mail Action Achievements • Recognition of the Post Air Waybill number • Included in UPU messages • “MAL” special handling code • Pilot tests 2008 Commitments • Better planning • develop standard capacity messages • Post AWB Number use for booking • Better tracking • increase number of POST and Airlines exchanging EDI • Better settlement • Develop standard invoice messages and procedures • Pilot use of CASS for settlement

  15. World Cargo Symposium 2008: Focus on the Customer Dangerous Goods Action Achievements DG Board Adopted provisions in 50th edition DGR, effective 01 Jan 2009,  for e-freight of Dangerous Goods. 2008 Commitments In conjunction with ICAO DGP and UN Subcommittee enhance multimodal harmonization for DG transportation

  16. World Cargo Symposium 2008: Focus on the Customer Pharma / Perishables / LAR Action Achievements PHARMA: Health care industry support for T&T Task Force LAR and PCR: CITES recognition 2008 Commitments PERISHABLES::Visuals (e.g. labels) communicating temp ranges LAR: Formal agreement with World Organization Animal Health PHARMA: T&T task force proposal for QMS for Pharma

  17. World Cargo Symposium 2008: Focus on the Customer Airport Action Achievements • IATA Airport Action delivered in Top 50 Cargo Airports 2008 Commitments • Promote action to Cargo Executive Summit • Collaborate with airports on Cargo Security, Environment (particularly noise) and Customs issues benefiting both airports and tenants (IATA members).

  18. World Cargo Symposium 2008: Focus on the Customer Cargo Economic Information Achievements Cargo eChartbook developed for Cargo Committee 2008 Commitments Launch for key decision makers in industry

  19. World Cargo Symposium 2008: Focus on the Customer ULD Action 2008 Commitments Capital Punishment for ULD Damage! ULD on stock market with Platinum and Gold

  20. World Cargo Symposium 2008: Focus on the Customer ULD Action 2008 Commitments Capital Punishment for ULD Damage! ULD on stock market with Platinum and Gold Achieved by • Raise ULD awareness at airline senior level • Integrate ULD in Green Agenda (e.g. fuel burn saving) • Engage with airports / GHA / Forwarders • Define standards of compliance for GHA to change operating environment.

  21. World Cargo Symposium 2008: Focus on the Customer What this week has been about e-freight Cargo 2000 Cargo Security CASS Air Mail Information Dialogue Efficiency Networking Dangerous Goods Perishables Action! Pharmaceutical LAR ULD and Asset Cargo Outlook Cargo Technology Open Skies Airport & Terminal

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