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Kenya ICT Action Network (KICTANet)

Kenya ICT Action Network (KICTANet). ICT Consumer Protection Public Forum. GSM Public Forum - 25 Oct 2005-Nairobi Presenter: Alex Gakuru Email: gakuru@mail.co.ke “Caring for the Consumer” With Instruments of Measure. Tariff Comparisons

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Kenya ICT Action Network (KICTANet)

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  1. Kenya ICT Action Network (KICTANet) ICT Consumer Protection Public Forum GSM Public Forum - 25 Oct 2005-Nairobi Presenter: Alex Gakuru Email:gakuru@mail.co.ke “Caring for the Consumer” With Instruments of Measure

  2. Tariff Comparisons • GDP, Inflation, Poverty indices, · Investment Cost Recovery Period • Country cost per unit comparison · Economies of Scale (subscribers/rates) • ARPU vs. “ATTPU” (Avg. Talk Time/Unit) => affordability measurement • South Africa < Namibia, Egypt, Morocco, Kenya and many other African countries are more expensive than South Africa. • South Africa < Malaysia, Greece, the United Kingdom, New Zealand, Belgium and Australia • South African tariffs > Zambia, Uganda, Malawi and Botswana • South Africa >Hungary Source:http://www.cellular-news.com/coverage/malawi.php • Confidentiality, Privacy & Security • Protect the fundamental rights and freedoms of natural persons, and in particular their right to privacy with respect to the processing of personal data.http://www.cdt.org/privacy/eudirective/EU_Directive_.html#HD_NM_27 • International Standard Codes

  3. Quality of Service • ITU developed for FTOs benchmarks indicators such as: - • TTA (Time To Answer) • CCR (Call Completion Rate) • GSM: What equivalent indicators? e.g : - • SMS delivery • Network Failures • Access to Customer Care •Complaints.. • Benchmark Consumer Awareness?: - • Services • Tariffs Plans • Comparative Info/data • Mobile & Driving• • Environmental/Health Issues • Mobile Phone Exposure Causes Brain Damage in Ratshttp://ehp.niehs.nih.gov/press/012903.html • BTS on (esp. residential) rooftops, (co-location doubling radiation exposure) • There are data which suggest that RF fields can interfere with biological systems (AGNIR, 2003; IEGMP, 2000).http://www.hpa.org.uk/radiation/publications/documents_of_nrpb/abstracts/absd15-5.htm • Are Mobile phones safe to use?John E. Moulder, PhDProfessor and Director of Radiation Biology http://www.mcw.edu/display/router.asp?docid=5175 • Even at the very low mean levels that people experience living within 10 km of radio and TV towers, significant increases in cancer has been observed. • phone signals interfere with electronic pacemakers, human arrhythmical hearts. • http://www.buergerwelle.de/pdf/cell_phone_radiation_poses_a_serious_biological_and_health_risk.pdf

  4. Persons with Disability • reduced strength and mobility in your hands and arms • uncoordinated movements • hearing impairment, are deaf or deaf-blind • visual impairment • disability affecting cognitive functions • Vulnerable Persons/Special Groups • Secure parents’ children locator products?“ChildLocate” http://www.childlocate.co.uk/ • Secure children phone lines (locked to dial/receive set numbers at Network level) • Coverage • National Network Coverage (a measurement Instrument) • Universal Access Obligations • “Public Good” services • Student Products • Cultural Coverage/Outreach (Localisation)http://www.textually.org/textually/archives/2005/10/010274.htm

  5. Hello… thank you for listening to me.

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