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Nicolas Seris TI Kenya

Nicolas Seris TI Kenya. Integrated Complaints Referral Mechanism at County level. HUMANITARIAN AID INTEGRITY PROGRAMME “ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya ” Research Advocacy Capacity Building People engagement /Community monitoring.

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Nicolas Seris TI Kenya

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  1. Nicolas Seris TI Kenya Integrated Complaints Referral Mechanism at County level

  2. HUMANITARIAN AID INTEGRITY PROGRAMME “ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya” Research Advocacy Capacity Building People engagement /Community monitoring

  3. The project in a nutshell 18-month pilot project (February 2014 – August 2015) Funded by Africa Development Bank (AdB) and TI Kenya Total budget $238,970 ($182,802 AdB and $56,168 TI) Three Counties (Wajir, West Pokot and Turkana) Implemented by TI Kenya and partners @ county levels

  4. Turkana County Partners agencies TI Kenya and 13 partners to date Turkana County Government NDMA Kenya National Human Right Commission (KNCHR) International Agencies: ADESO, HelpAge International, International Rescue Committee, Oxfam, Save the Children International and World Vision International Faith based and Local CSOs: Catholic Diocese of Lodwar, LOKADO, TUDOF and TWADO

  5. People’s view: Lack of knowledge, trust & responsiveness • Don’t know where to cast their complaint/ don’t know the system exist • Don’t have access to reporting mechanisms • Are afraid to report • Feels that nothing will be done even if they complaint

  6. with existing systems? System failure: Not independent, no referral system Complaints mechanisms are internal & specific to one organisation/ programme No system in place – no complaint No referral system if complaint casted in the wrong place – complaints get lost Each organisation has to ensure linkages with law enforcement institutions/ oversight agencies

  7. Referral system at County levelresponse

  8. Added value of the integrated system One stop shop – easy access for people Provide reporting mechanisms for service providers who don’t have any at the time being Enhance coordination among service providers – information to affected populations – resolution of complaints Establish linkages with County Authorities – contribute to accountability and capacity building Strengthen linkages with Law enforcement authorities/ oversight institutions at County level Improve learning/ information/ programming at county level Feed into advocacy/ County Development plans, etc

  9. Thank You !

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