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PTel Inc. CallCenterStore Inc 800-647-7640

PTel Inc. CallCenterStore Inc 800-647-7640. Do You. Want to meet your service level objectives? Need to cope with response time objectives for email, fax, web callbacks, or correspondence? Wish you could spend less energy on real-time crisis management in your call center?.

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PTel Inc. CallCenterStore Inc 800-647-7640

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  1. PTel Inc. CallCenterStore Inc 800-647-7640

  2. Do You . . . • Want to meet your service level objectives? • Need to cope with response time objectives for email, fax, web callbacks, or correspondence? • Wish you could spend less energy on real-time crisis management in your call center?

  3. A Spreadsheet May Be All You Need to Schedule Your Agents • Anyone can use a spreadsheet • No need to learn a new program • No bells and whistles that you’ll never use • Keep it simple!

  4. The step-by-step interactive “wizard” makes it easy to get started

  5. Set Up Your Agents

  6. Schedule All Agent Activities

  7. Set Up Your Service Level Objective Work

  8. Set Up Your Email or other Response Time Objective Work

  9. See What You Need For Every Interval to Meet Service Level Objectives

  10. See Your Run Rate For Every Interval to Handle Response Time Work

  11. See Your What Your Agents Are Doing During Every Interval of the Day

  12. See the Big Picture Plus Interval Detail

  13. See Where All the Time Is Going

  14. Make Adjustments Ahead of Time! • See when and where the problems will be • Change schedules and see the impact • Call in reinforcements if needed • Schedule off-phone activities during slow times • Enjoy the benefits of planning!

  15. Remember, It’s Just A Spreadsheet • Add your own calculations • Copy, paste, or link to other spreadsheets • Leverage your ExcelTM skills and knowledge • Create your own Schedule vs Actual reports and save files to analyze so you forecast better

  16. Understand What to Do and Why • We’ll teach you what to do in our step-by-step User Guide • We’ll teach you the concepts underlying the process, too • Learn even more by reading Call Center Forecasting and Scheduling: The Best of Call Center Management Review • Included FREE with your purchase!

  17. And The Price Is Right! • It won’t bust your budget . . . it might not even require a cost-benefit analysis! • Only $499!!!! • Satisfaction Guaranteed or your money back

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