Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP

1. Train the Trainer Class Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP

2. After attending this session, you will be able to: • Understand the difference between training, facilitating, and presenting • Creating training objectives and lesson plans • Choose the right training approach

3. After attending this session, you will be able to: • Select or design proper ice breaker/learning activities • Transition smoothly from one subject to the next • Identify different types of evaluation tools and learn how to use them effectively

4. After attending this session, you will be able to: • Fine tune your training presentation including how to deal with disruptions, manage time, and engage the audience

5. In addition, we’ll be looking at… • How to keep audiences engaged • How to take a dry topic and make it interesting • Overcoming nervousness • How to get the message to stay with the learner • How to become an unforgettable speaker

9. Introducing Lily Erika Johnson

10. Storm water treatment Watershed Planning Shoreline Master Programs Grants

12. This class will not be boring!

14. Thank you to… Cathy Hubbard – Environmental Planner 4 – Grants Financial Manager (Dept of Ecology)

15. Thank you to the 23 people who filled out the survey!

16. Survey Responses:What is the #1 Thing you would like to learn in this class? • Learning more about communication and which styles work best for different audiences • How to teach to a known audience • How to organize and plan for a training • How to keep audiences engaged and make the presentation fun and interesting

17. Survey Responses:What is the #1 Thing you would like to learn in this class? • The “basics” of establishing training • How to become an unforgettable public speaker • Techniques to communicate complex, lengthy topics

18. Survey Responses:What is the #1 Thing you would like to learn in this class? • How to present without being nervous • How to make the information concise and easily learnable • How to get the message to stay with the learner • Something new

19. Survey Responses:What is the #1 Thing you would like to learn in this class? • Tools to present to an audience with a very mixed education and knowledge about the topic • How to predict and answer questions and concerns

20. Survey Responses:What training topics do you typically present? • Program information • Permit requirements • Help in writing contracts, grants, and loans • Payment requests • On payment request process and new online application system • Water quality issues and pollution prevention • TMDL information

28. Resources • Resources in your Participant Materials • Share your ideas on the Flipcharts! • Ask a question on the index card! • www.jandwyerbang.com/ECY-Train • SharePoint Environmental Training site  • Skillsoft  • Matt Cronk & Virginia Stone (WSDOT)

29. 30 Seconds Introduction • Name • Job function – what does the state pay you to do? • One challenge in training • One thing others don’t know about you

30. Your Presentation

31. Flow of the Presentations for tomorrow • Order of presentations/Filmed on camera or on phone) • Everyone - Be sure to evaluate speaker using feedback form • Timer • (5 min-green; 6 min-yellow; 7 min-red – STOP) • Feedback session timed for 3 minutes • Facilitator to ask presenter “What did you do well?” Facilitator to ask the class, “What did the presenter do well?” • Facilitator to ask presenter “What is one thing you would like to work on?” • Facilitator to ask the class, “Would anyone would like to share 1 thing the presenter could improve upon?” • Next person to present

32. When being filmed, in the privacy of your home…. Here are a few things to look for: • How was your posture? • Where were your hands? • How was your vocal inflection? • Did you make eye contact with all members of the audience? • Did you keep eye contact with people for a few seconds?

34. Biggest Challenges • Overcoming feeling of uncertainty • Too much info on slides • Nervousness • Smooth delivery • Making videos to post online, etc • Limiting the material to time and audience

35. Biggest Challenges • Negative comments from the recipients • Keeping self confidence • Scheduling • Staying o track • Boiling down the content into digestible bites • Knowing the IQ level to talk to

36. Biggest Challenges • Dry information • Being over winded • Not explaining clearly enough • Ensuring the information is meaningful • Being in front of a large audience • Answering questions I’m not prepared for • Lack of experience

37. Ease and Confidence Ease • Good trainers make it “look easy” • When we are comfortable, our audiences are comfortable • When we are relaxed, we can actually “have fun” conducting training sessions!

38. Why Confident? Confidence • Self Assurance • Trust or reliance • A trusting relationship • We lose credibility as speakers when we are not confident • Confidence breeds credibility breeds an attentive audience that breeds in us, more confidence! • If you don’t feel confident, act confident. Feelings will follow.

39. Confidence • Smile • Relaxed demeanor • Good posture • Eye Contact

40. How to Build Confidence • Know your subject! • Organize your thoughts • Keep the message simple (KISS principle) • Know your audience • Practice • Dress for success • Focus on the outcome • Get feedback • Say a prayer/meditate • Schedule time to prepare • Reinforce key concepts throughout the training • Follow up

41. PRE Training Preparation and Organization • Tailoring the training to the audience • Creating a logical flow in your training • Developing a training outline • Creating customized training activities • Organizing Tips Pages in your Participant Materials (Pages 6-19)

42. Preparation Basics • Time limit • Who is the audience? • What does the audience already know? What do they want to know? • Goal of your presentation • What can I realistically cover within the time limit? • What is the material I MUST include? • What material can I cut or shorten? “A well-designed speech is like a fishing pole, each section can stand on its own”

43. Your Initial Research • WHY? (Why is this talk important and why am I doing it?) • WHO? (The right speech to the “wrong” audience” is the wrong speech) • Level of people in audience • Technical people in audience? • Decision makers present? • WHERE? (size of the room, lighting, table and chair set up) • WHAT? (What am I trying to achieve in this talk?) • From Ed Scannell, Center for Professional Development and Training and Larry Lottier, Dana Corporation

44. Prepare and Organize Your Training • What is your objective? • Three Point Outline (Tell them what you are going to tell them, tell them, and tell them what you said) Note: The majority of audiences retain the first and last 15 minutes of every talk

45. Right Sizing • The process of designing and delivering your training to meet the needs of the audience • Include only information that is relevant to them

46. Burning Question Am I including this information (story, example, visual aid, etc) for ME or for THEM?

47. PRE-Training Application How would you “right-size” your training presentation? • What questions would you ask the audience or meeting planner? • What are essential topics would you cover? • What are some ways you can create training activities that are customized to your audience?

48. Developing Your Outline Always start with your objective. What is the purpose of your talk? • To persuade • To give information • To sell • To inspire • Get the audience to act

49. DURING Training • Make it about them - not about you • Make it relevant and interesting • Review key concepts throughout the training • Engage your audience • Seek feedback throughout your training • Ask stimulating questions that provoke discussion Pages 20-29 in your Participant Materials

50. SPEAK EASY • S = Stabilize your Fear • P = Prepare and Organize • E = Energize Yourself and your Audience