Session 1304 Managing Telecom Directories in a Distributed or Multi-Vendor Environment

1. Session 1304Managing Telecom Directories in a Distributed or Multi-Vendor Environment David Raanan Starfish Associates

2. Agenda Introduction Challenges and Benefits of Managed Directories Best Practices for Managing Directories Implementing a Directory Solution Summary

3. Introduction Starfish is the leading provider of telecom management automation, self service and optimization tools. Our technology seamlessly integrates with and leverages and organization’s business systems and applications to streamline and optimize business processes. As an Avaya, Cisco and Microsoft partner, our solutions efficiently unify telecom and IT. Our solutions are deployed globally at midsize to large enterprises including many Fortune 1000 companies. We are headquartered in Bridgewater, New Jersey.

4. The Directory Challenge • Multiple sources of directory information: • Unified Communication systems • Telecom applications • HR databases • Enterprise Directories (Active Directory, LDAP) • Each source may contain different type of information, all relating to the same user • Critical need for an authoritative source of directory information to feed many applications.

5. The Directory Challenge • Telecom administrators typically own a piece of the information, but may not be exposed to changes in user information across the enterprise. • For example: • A new employee • Someone who is leaving the company • Changing departments • Updating their contact information • These changes should only be handled once then automatically shared and synchronized with other applications and systems that depend on accurate information.

6. Benefits of a Managed Directory Maintaining an accurate, authoritative and synchronized directory infrastructure is the foundation for many IT and telecom applications. Some of the benefits of maintaining reliable directories include: Streamlining telecom administration processes Supporting business applications Aligning telecom with Identity Management big picture

7. Industry Standards for Directories • Synchronization Engines are the building blocks for Meta-Directories and Identity Managers. • Identify the ‘source of truth’ for specific information • Each source needs a connector • Attribute maps, data flow • Consolidate data from multiple sources • Normalize the data and create associations • Create the meta-directory data store • Synchronize data • Pro-actively update target systems • Make the authoritative information available to all

8. Identity Managers and Role Based Provisioning • Identity Management allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources: • Microsoft Forefront Identity Manager& Identity Lifecycle Manager • Oracle Identity Manager • IBM Tivoli Identity Manager

9. Identify information sources and their scope: HR Database: User legal name, org unit, employee ID Active Directory: Login Name, email address PBX: Phone Number, physical location Identify target systems and information flow: Update Active Directory with telephone numbers (Push) Update PBX and Voice Mail system with user names (Push) Update Speech Enabled Auto Attendants (Pull) Update Call Accounting system (Pull) Web based corporate directory UI Phone based corporate directory Implementing a Directory Solution

10. Define Use Cases: Telecom based directory (extension number is the key) Add a new station (with or without user association Modify a station (modify an association with a user) Delete a station Add an AD user Modify an AD user Delete/Disable an AD user Schedule a data feed Update an association manually Implementing a Directory Solution

11. AD User

12. Directory Manager

13. Add a Station

14. Entry added in Starfish Directory

15. AD user updated

16. AD user Name Change

17. Station display name is synchronized

18. Once you have a directory solution in place, you can access and leverage the information: • Corporate Directories • Web base access • Phone based access • Data feed for telecom apps • Call Accounting • Voice enabled directories • Self Service Solutions • Automated On-Boarding & Off-Boarding

19. Directory Solution Data from multiple sources is maintained in an LDAP data store representing up-to-date information about users and their corresponding telecom resources. Directory Server Enterprise Databases Enterprise Directories

20. Directory Solution An authoritative directory serves as a telecom connector to Identity Managers Enterprise Databases Enterprise Directories Directory Server

21. Case Study: • A global enterprise with over 10,000 employees in 30 countries • 2 Avaya CMs • 2 Cisco UCMs • Requirement for a consolidated directory that will enable phone and web based access • Requirement for dialing prefixes based on which system the caller is connected to

22. Accessing the Directory Avaya Directory App Cisco Directory App Directory Server IOS devices Web based portal

23. Accessing the Directory A web based portal enables users to search, display and manage the directory data store.

24. Directory Server is the foundation for Self Service

25. Thank you Starfish Associates 1200 US Highway 22 Bridgewater, NJ 08807 908-243-2900starfishassociates.com

26. 1304: Managing Telecom Directories in a Distributed or Multi-Vendor Environment