Motivational Skills for Managers

1. Motivational Skills for Managers Second Class

2. Agenda • Presentations • Discuss Quiz #2 • Converting content to slides • Three keys to a great slide presentation • Designing high-impact presentations Chapters 3 – 5 Presentation Skills For Managers

3. Where Are We, Where Are We Going, How Will We Get There?

4. Quiz #2Discussion

5. Quiz #2 Questions

6. Quiz #2 Questions

7. Quiz #2 Questions

8. Chapter 3Converting Content to a Slide Presentation

9. Converting Content to a Slide Presentation • From Outline to Bullets • One concept per slide • Key words and phrases • 8 x 8 rule • Consistent bullet points • Proper capitalization

10. Converting Content to a Slide Presentation • Use one concept per slide

11. Warranty & IT Trends and Forecasts Overview FY08 Situation Analysis SWOT SWOT Consumer AHM/Honda Dealers • Strengths: • High and diverse automotive work experience and expertise which vary by group and individuals • Cohesive Cost Control, Claims Processing, and Information Technology work groups • Well established business channel and procedures • Supportive upper management • Interdivisional Field IT support • Strengths: • High and diverse automotive work experience and expertise which vary by group and individuals • Cohesive Cost Control, Claims Processing, and Information Technology work groups • Well established business channel and procedures • Supportive upper management • Interdivisional Field IT support • Strengths: • High and diverse automotive work experience and expertise which vary by group and individuals • Cohesive Cost Control, Claims Processing, and Information Technology work groups • Well established business channel and procedures • Supportive upper management • Interdivisional Field IT support • Weaknesses: • Underdeveloped associate resources • Skills • Lack of documentation/policy/procedure • Low level of cross training • Tribal knowledge • Knowledge database not easily accessible • Differing and low knowledge of available technology • No central database • No real time reporting/communication • Slow data access • Field wants/needs not clearly identified and vary from zone to zone/division • Weaknesses: • Underdeveloped associate resources • Skills • Lack of documentation/policy/procedure • Low level of cross training • Tribal knowledge • Knowledge database not easily accessible • Differing and low knowledge of available technology • No central database • No real time reporting/communication • Slow data access • Field wants/needs not clearly identified and vary from zone to zone/division • Weaknesses: • Underdeveloped associate resources • Skills • Lack of documentation/policy/procedure • Low level of cross training • Tribal knowledge • Knowledge database not easily accessible • Differing and low knowledge of available technology • No central database • No real time reporting/communication • Slow data access • Field wants/needs not clearly identified and vary from zone to zone/division • AHM still responsible for America’s activities • Warranty at retail reimbursement legislation and dealer activity increasing • Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT) • Continued focus on Telematics concepts • Customer relations contacts more complicated: • - Technological complexity • - Increased consumer awareness • - More convenient customer contact • - More restrictive state Lemon Law definition • Increase in buybacks/tradeouts as Honda sales increase • Greater emphasis on metro-markets • TREAD Act • SOX Act (Sarbanes-Oxley) • Young owners demand convenience, speed, quality to remain loyal • Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce) • Increase in Location-Based/Global Positioning Services and information • Telematics systems • Wireless Data Services • Messaging • Demand and accept new technology (e.g., in-store web access) • Voice communications will become free within data networks • Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks • Wires will disappear from the networked home • All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc) • B0lg (video weblog) – have latest installments auto delivered to desktops/cell • On-demand video • Demand for customer specified communication channel (email, voice mail, IM, etc. SWOT Trends • Opportunities: • New AHM Warranty System (AHM NWS) • DMS/iN Integration • New Technology • -Data integration/data feeds • -iN, On-line reports • -Intranet Portal • -Customer contact points/methods • -Computer/on-line training • CRMS/Warranty Integration • Real-time reporting/information sharing • Opportunities: • New AHM Warranty System (AHM NWS) • DMS/iN Integration • New Technology • -Data integration/data feeds • -iN, On-line reports • -Intranet Portal • -Customer contact points/methods • -Computer/on-line training • CRMS/Warranty Integration • Real-time reporting/information sharing • Opportunities: • New AHM Warranty System (AHM NWS) • DMS/iN Integration • New Technology • -Data integration/data feeds • -iN, On-line reports • -Intranet Portal • -Customer contact points/methods • -Computer/on-line training • CRMS/Warranty Integration • Real-time reporting/information sharing • Threats: • Varying level of knowledge in the field • Increase in volume (calls, contacts, claims) • Limited budgets (Operational & Goodwill) • Increased emphasis on cost reduction at factory • Increased factory support requests • Warranty at Retail • AHM/dealer employee turnover • Speed/volume of information • Competition is focused on Honda as the benchmark • Rapid technology changes • Increasing warranty coverage • Threats: • Varying level of knowledge in the field • Increase in volume (calls, contacts, claims) • Limited budgets (Operational & Goodwill) • Increased emphasis on cost reduction at factory • Increased factory support requests • Warranty at Retail • AHM/dealer employee turnover • Speed/volume of information • Competition is focused on Honda as the benchmark • Rapid technology changes • Increasing warranty coverage • Threats: • Varying level of knowledge in the field • Increase in volume (calls, contacts, claims) • Limited budgets (Operational & Goodwill) • Increased emphasis on cost reduction at factory • Increased factory support requests • Warranty at Retail • AHM/dealer employee turnover • Speed/volume of information • Competition is focused on Honda as the benchmark • Rapid technology changes • Increasing warranty coverage Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) Honda Service Capacity IQS Quality Trend Product Related Factors VDS Quality Trend • Increased Honda/Acura new vehicle sales • Higher customer expectations • Increasing complexity in diagnostics/repair • Continued shortage of qualified “new hire” dealer technicians • Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards) • RFID - hot synchronization with auto repair/service networks • Increase customized real-time reporting for DPSMs • Increase spending on secure content delivery services • Increase emphasis of real-time warranty claim validations • Increase real-time information sharing between AHM/Dealers • Accelerating rate of change in the market • Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization • Continue to have the highest expectations; image conscience • Real-time information sharing (DMS/iN integration) • In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections. • Increased interest in VoIP (Voice-Over Internet Protocol) equipment • 1 in 4 broadband households in 2007 will subscribe to a VoIP service • Green technologies – improve quality of life w/o harming the environment. • Quality Improving • Initial quality (IQS) • Five years of ownership (VDS) • Maintenance Requirements Changing • Fewer operations per service • Longer intervals Improving Trend Improving Trend Improving Trend Improving Trend VDI PPHU IQS2 PPHU Product Factors *Methodology changed from 4MY to 3MY; 1999MY data n/a. Source: J.D. Power VDS Affect on Warranty Volume In combination, these two factors result in increased stall demand • Time per repair order trend is declining Warranty Claim Volume • Increasing new car sales drives increasing warranty potential Forecasts Service Occasion Trend and Forecast Honda & Acura Warranty Claim Volume Non-Discretionary/Goodwill UIO Vehicles Sold by Model Year – as of 1/11/07 Affect on Demand Forecast CY2006 Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM Warranty & IT Trends and Forecasts Overview FY08 Situation Analysis Consumer AHM/Honda Dealers • AHM still responsible for America’s activities • Warranty at retail reimbursement legislation and dealer activity increasing • Implementation and maintenance of electronic information distribution (ISIS, intranet, IN, interactive CBT) • Continued focus on Telematics concepts • Customer relations contacts more complicated: • - Technological complexity • - Increased consumer awareness • - More convenient customer contact • - More restrictive state Lemon Law definition • Increase in buybacks/tradeouts as Honda sales increase • Greater emphasis on metro-markets • TREAD Act • SOX Act (Sarbanes-Oxley) • Young owners demand convenience, speed, quality to remain loyal • Increase demand for real time information (e.g., product information, weather, stock quotes, traffic, e-commerce) • Increase in Location-Based/Global Positioning Services and information • Telematics systems • Wireless Data Services • Messaging • Demand and accept new technology (e.g., in-store web access) • Voice communications will become free within data networks • Increase in VoIP (Voice-Over Internet Protocol) and Wi-Fi networks • Wires will disappear from the networked home • All-in-one cell phones (cameras, web access, IM, e-mail, video, music, etc) • Blog (video weblog) – have latest installments auto delivered to desktops/cell • On-demand video • Demand for customer specified communication channel (email, voice mail, IM, etc. Trends Honda Service Capacity IQS Quality Trend Product Related Factors VDS Quality Trend • Increased Honda/Acura new vehicle sales • Higher customer expectations • Increasing complexity in diagnostics/repair • Continued shortage of qualified “new hire” dealer technicians • Improve LOL by producing continuous revenue sources for tech-related products (Extensibility, Flexible, Industry standards) • RFID - hot synchronization with auto repair/service networks • Increase customized real-time reporting for DPSMs • Increase spending on secure content delivery services • Increase emphasis of real-time warranty claim validations • Increase real-time information sharing between AHM/Dealers • Accelerating rate of change in the market • Consumer preferences relate to personal interests; desire for more 1:1 service and more personalization • Continue to have the highest expectations; image conscience • Real-time information sharing (DMS/iN integration) • In 2007, U.S. broadband subscribers will increase 29.6% over 2006 totaling 70 million broadband users equaling 58% U.S. household penetration and 74% of total home internet connections. • Increased interest in VoIP (Voice-Over Internet Protocol) equipment • 1 in 4 broadband households in 2007 will subscribe to a VoIP service • Green technologies – improve quality of life w/o harming the environment. • Quality Improving • Initial quality (IQS) • Five years of ownership (VDS) • Maintenance Requirements Changing • Fewer operations per service • Longer intervals VDI PPHU IQS2 PPHU Product Factors *Methodology changed from 4MY to 3MY; 1999MY data n/a. Source: J.D. Power VDS Affect on Warranty Volume In combination, these two factors result in increased stall demand • Time per repair order trend is declining Warranty Claim Volume • Increasing new car sales drives increasing warranty potential Forecasts Service Occasion Trend and Forecast Honda & Acura Warranty Claim Volume Non-Discretionary/Goodwill UIO Vehicles Sold by Model Year – as of 1/11/07 Affect on Demand Update Strengths/Weaknesses (internal factors), Opportunities/Threats (external factors) Forecast CY2006 Source: Infotech Trends, Red Herring, MercuryNews, eMarketer, GigaOM

12. Converting Content to a Slide Presentation • Use Key words and Phrases • Engage audience • Be concise • Use action terms • Delete non-impact words • Don’t use intensifying adverbs

13. Converting Content to a Slide Presentation • 8 by 8 Rule • Don’t overwhelm audience • Eight text lines • Eight words per line • Can be flexible

14. Converting Content to a Slide Presentation • Consistent Bullet Structure • Start with noun or verb • Same tense • Created several outlines • Review of the topic • The theme will be sold • Create several outlines • Review topic • Sell the theme

15. Converting Content to a Slide Presentation • Proper Capitalization • All caps take longer to read • Treat each bullet as sentence • OK to use all caps. for titles

16. Converting Content to a Slide Presentation • Determine Number of Slides • Start backward • How much time • One to two slides per minute • Consider audience • Consider your speaking style

17. Converting Content to a Slide Presentation • Create Proper Titles • Main point of slide • Use action verbs • Consider audience • Use “hook phrase” when appropriate

18. Converting Content to a Slide Presentation • Ensure Knowledge Transfer • Three styles of learning • Use appropriate format

20. Converting Content to a Slide Presentation • Agenda and Recap Slides • Tell them what you’re going to tell them • Tell them • Tell them what you told them

21. Converting Content to a Slide Presentation • Transition Using Title Slides

22. Converting Content to a Slide Presentation • Blank Slides • Breaks or lunch • Breakouts • Focus on presenter

23. Converting Content to a Slide Presentation • Review and Reformat • Can you replace bullets with graphs? • Change layout every three to five slides • Add imagery or charts when appropriate

24. Converting Content to a Slide Presentation • Adding Quotes • Short, to the point • Use ellipses (…) • Talk to the details

25. Converting Content to a Slide Presentation • Using Questions • Why use questions? • Increase impact • Adds audience participation

26. Converting Content to a Slide Presentation • Using Graphics • “A picture is worth …”

27. Converting Content to a Slide Presentation • Handouts • 10% retention rate • Do not use presentation copies • Thumbnails OK • Use Notes Page option

28. Converting Content to a Slide Presentation • Chapter Review • One concept per slide • 8 x 8 rule • Use only key words and phrases • Correct structure • Proper capitalization • Compelling titles • Agenda and recap slides • Proper handouts

29. Chapter 4Three Keys to a Great Presentation

30. Three Keys to a Great Presentation • Key 1 – Layout • Framework for presentation • Consider using PowerPoint masters

31. Three Keys to a Great Presentation Key 1 – Layout Title Master Copy elements for every slide

32. Three Keys to a Great Presentation • Key 1 – Layout • Guides • View Grids and Guides • Click and hold to move • Ctrl-left click to make more

33. Three Keys to a Great Presentation • Key 2 – Consistency • Consistent placement • Text and images • Consistent fonts • Sans serif not serif • Title 38 point min. • Bulleted text 24 to 32 point

34. Three Keys to a Great Presentation • Key 2 – Consistency • Consistent backgrounds • Cover, title, bullet, print and chart

35. Three Keys to a Great Presentation • Key 2 – Consistency • Consistent backgrounds • Title slide introduce new sections • Space

36. Three Keys to a Great Presentation • Key 2 – Consistency • Consistent backgrounds • Bullet slide least graphics • Use backgrounds

37. Three Keys to a Great Presentation • Key 2 – Consistency • Style and treatment of imagery • Clip art • Photos • Chart design • CNN – 2D

38. Three Keys to a Great Presentation • Key 3 – Color • Messages of Colors • Subliminal messages Blue Calm, creditable, peaceful and trusting Green Restful and refreshing Purple Vital, spiritual, whimsy, humorous and detracting Red Motivating, but represents pain Orange Cheerful, promotes communication Yellow Bright, cheerful, enthusiastic, optimistic and warm Black A clean slate, sophisticated, independent, emphatic and final White Freshness, new, innocent, neutral and pure

39. Three Keys to a Great Presentation • Key 3 – Color • Color wheel • Can change scheme

40. Three Keys to a Great Presentation • Chapter 4 Manager’s Checklist • Create layout • Title and slide master • Be consistent • Font size and style • Be mindful of color choice

41. Chapter 5Basics of Designing High-Impact Presentations

42. High Impact Presentations • Design for Your Audience • Example: Marketing VP • Know tricks • Color • Style based on experience • Design • WIIFM • Address questions with hidden slides • Time allowance

43. High Impact Presentations • Design for Your Image • Poor example

44. High Impact Presentations • Design for Your Image • Better example

45. High Impact Presentations • Design for Your Objective • Example: Recruiting • Tell audience you’re different • Use PowerPoint template • Not original • Easy change • Format>Background>Fill Effects>Gradient

46. High Impact Presentations • Design for Your Objective • Use corporate identity • Create backgrounds

47. High Impact Presentations • Chapter 5 Manager’s Checklist • “Why am I designing this…” • Audience, image, objective • If audience, content they want • If image, emphasize positive • If objective, design to persuade, train, etc. • Use identity to best advantage

49. What Makes a Great Presentation? Purpose People Point Place