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Network Services Seminar

Network Services Seminar. 22/08/2005. Introduction. Who, What, Where, When, How and Why. 30 Mins Advanced Session, New developments 15 Mins 15 Minutes Questions Presentation on web site. http://www.med.monash.edu.au/medicine/mmc/networkservices. How to contact Network Services?.

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Network Services Seminar

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  1. Network Services Seminar 22/08/2005

  2. Introduction • Who, What, Where, When, How and Why. 30 Mins • Advanced Session, New developments 15 Mins • 15 Minutes Questions • Presentation on web site http://www.med.monash.edu.au/medicine/mmc/networkservices

  3. How to contact Network Services? • SCS Jobdeskhttp://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 or http://jobdesk.med.monash.edu.au and select Southern Clinical School • Email Network.Services@med.monash.edu.au • Phone 959 41383 • Fax 959 44413

  4. Supported hardware platforms • IT/Computing Supplies website http://www.adm.monash.edu.au/procserv/suppliers/IT/index.html • PC Acer, Hewlett Packard, Paragon • Notebook Computers Toshiba, IBM, Acer, HP, Asus • Apple/Macintosh Connecting Point, Designwyse • Printers ITS supported (HP, Konica, Lexmark, Minolta, Toshiba) SAP supported http://www.adm.monash.edu.au/ias/SAP/GettingStarted/supported_printers.html • PDA Dell, Hewlett Packard, O2 http://www.adm.monash.edu.au/procserv/suppliers/IT/PDA/index.html

  5. Standard Operating Environment (SOE) • SOE for Windows PCs Windows 2000 and Windows XP http://www.its.monash.edu/software/SOE/staff-pc-soe.html • SOE for Mac OS X Mac OS X (10.3.4) and Mac OS 9.2.2 http://www.its.monash.edu/software/SOE/staff-mac-soe.html

  6. Illegal software: peer to peer, pirated • Information Technology Use Policy - Staff & Other Authorised Users http://www.adm.monash.edu.au/unisec/pol/itec16.html • Peer to Peer File Sharing Kazaa, BitTorrent, etc • Pirated software

  7. Connecting personal PCs to Network • Log a job with Network Services We need to establish whether the PC: • Meets the minimum hardware requirements • Is virus/spyware free and • Has Windows properly patched and updated Install required software

  8. Other instances when Network Services should be notified • When a staff joins (including change of contracts involving Staff ID change) or leaves department • Before purchasing a new Network Printer • When buying non-standard hardware (PC, Server, Printer, PDAs etc.) • When changing location of network equipment (PC, Laptops, Printers) • When discarding/retiring IT equipment (PC, Printers etc.)

  9. Survey Results • Establishment of Helpdesk Person • Use of Job desk • Communication of Problem/Resolution • Establishment of Web site Templates

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