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Quality Management with the CAF (Common Assessment Framework)

Quality Management with the CAF (Common Assessment Framework). Thomas Prorok. = the extent to which the requirements and/or the expectations of politics, science, citizens, administration etc. on the public sector and its organisations are met. Definition of „quality“ . Quality.

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Quality Management with the CAF (Common Assessment Framework)

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  1. Quality Management with the CAF (Common Assessment Framework) Thomas Prorok

  2. = the extent to which the requirements and/or the expectations of politics, science, citizens, administration etc. on the public sector and its organisations are met. Definition of „quality“ Quality

  3. European Foundation of Quality Management-Model (EFQM) Common Assessment Framework (CAF of the EU) ISO 9001:2000 Speyer – Award for Quality in the Public Sector European QM-Systems and QM-Models T QM

  4. TQM-Philosophy ACT PLAN CHECK DO Excellence QM-Systems

  5. EFQM Model

  6. CAF - Common Assessment Framework • Aim: simple, easily applicable framework for the self-rating procedure • designed for the public administration • suitable for different kind of organisations • Comparability • Basis for benchmarking

  7. CAF - criterion 1 1.1. Give direction to the organisation: develop and communicate vision, mission and values 1.2.Develop and implement a system for managing the organisation Results 6-7-8-9 How theleaders 1. Leadership 1.4. Manage the relations with the politicians and other stakeholders 1.3.Motivate and support the people in the organisation and act as a role model

  8. CAF - criterion 2 2. Strategy & Planning 2.3.Implement strategy and planning in the whole organisation 9. Key performance Results 2.1.Gather information relating to present and future needs of stakeholders 2.2.Develop, review and update strategy and planning

  9. Criteria 3 - 9 3. HRM 4. Partnerships and resources • 7. People results 5. Process and change management 6. Citizen/customer oriented results 8. Society results 9. Key performance results

  10. Enablers assessment panel

  11. CAF in Europe

  12. Example: self-assessment using CAF

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