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TAHIMA Oct 17, 2013

TAHIMA Oct 17, 2013. IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship. Introduction: Who am I and why am I here?. Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic Heath Initiatives WA/OR.

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TAHIMA Oct 17, 2013

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  1. TAHIMA Oct 17, 2013 IT/IS: A Tongue in Cheek Look at Our "Love/Hate" Relationship

  2. Introduction: Who am I and why am I here? Bob Short MCSE CCA Sr Systems Administrator – World Vision US Former Supervisor Microsoft Servers Catholic Heath Initiatives WA/OR

  3. Not Every Application Is A Success

  4. How does an I.T. department work? Just like Doctors, we all have specialties Help Desk Application Analysts Network / Telecom Engineers Server Engineers Security Engineers Enterprise Architects

  5. What happens when I call the Help Desk? Calls Prioritized Ticket Created Ticket Routed to “Specialist” Issue Investigation (possible customer interaction) Issue worked on Issue Resolution (You should get a call!!)

  6. Things to try before you call. F1 = Help Google – BE Careful (Whitehouse) Reboot

  7. Have you tried turning it off and on again

  8. Why do you I.T. guys hate me and my computer?

  9. Why can’t I update my computer myself.

  10. Trying to keep you and your computer safe.

  11. EHR – Electronic Health Records Why security? Lock your computer Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE) Strong passwords Don’t hide your password under the keyboard HIPPA effects I.T. also!

  12. Get Organized • Mail Boxes – • Your inbox is just that… • File Storage – • Keep a good folder structure. • FY folders • SharePoint – • What is it and why use it.

  13. Vocabulary lesson – Cloud PING IP Address Workstation Server Cat5 Router Switch Citrix

  14. Bob’s FavoriteShortcuts for navigation http://support.microsoft.com/kb/126449 F1: Help CTRL+ESC: Open Start menu ALT+TAB: Switch between open programs (Windows + Tab on Windows 7 and later) ALT+F4: Quit program SHIFT+DELETE: Delete item permanently Windows Logo+L: Lock the computer (without using CTRL+ALT+DELETE)

  15. Bob’s FavoriteShortcuts for navigation F2: Rename object F3: Find all files CTRL+X: Cut CTRL+C: Copy CTRL+V: Paste SHIFT+DELETE: Delete selection immediately, without moving the item to the Recycle Bin ALT+ENTER: Open the properties for the selected object

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