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National tourism organizations

National tourism organizations. Geraldo viseu. What is an nto ?. The tourism industry used to be a totally private business Nowadays, countries that are serious in the tourism business set up a public sector body to lead the industry and help it develop

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National tourism organizations

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  1. National tourism organizations Geraldo viseu

  2. What is an nto? • The tourism industry used to be a totally private business • Nowadays, countries that are serious in the tourism business set up a public sector body to lead the industry and help it develop • These governing groups and associations are called NATIONAL TOURISM ORGANIZATIONS (NTO)

  3. What do nto’s do? • Legislation and policy development • Marketing and promotions • Infrastructure and facilities • Tourist information and tourism training

  4. Legislation and policy • The government creates laws that are beneficial to the tourism industry • Develop long-term strategies • Maximize the gain for the country

  5. Marketing and promotion • Market research and planning • Activities and exhibitions • Promotions • Build a strong image for the country

  6. Infrastructure and facilities • Make sure we have the facilities to accept the inflow of tourists • Airports, railroads, roads, ferries • Border checkpoints and customs • Efficiency • The up-keep of monuments, parks, and the nature

  7. Tourist information and training • Local offices that establish and manage “correct” tourist information • A central location for information • Fast and efficient • Help companies get a footing in the industry • Free brochures and pamphlets for both tourists and tour companies

  8. meeting “form” • Welcome/open meeting • Apologies for absence • Approve minutes of the previous meeting • Matters arising from the previous meeting • Overview of this meeting’s topics • A list of specific points to be discussed — this section is where the bulk of the discussion as well as decisions in the meeting usually takes place • Any other business (AOB) — allowing a participant to raise another point for discussion. • Arrange/announce details of next meeting • Close meeting

  9. Purpose? • Share information • Discuss new ideas • Make decisions • Solve problems • Announce policies • Strategic planning • Review progress and results • Sign contracts • Allocate tasks

  10. Topics? • Financial matters • HR / staffing issues • Staff training and development • Marketing strategies • Sales and results • Client service strategies • Product development • Business expansion • Complaint handling • Health and safety issues • Competitor Analysis

  11. meetings • Introducing and starting a meeting • Asking for contributions • Dealing with interruptions • Asking for clarification • Keeping the meeting on track

  12. Starting a meeting • C. Before we begin, can I introduce Tim Murphy? • D. First, Geena is going to give us an overview of… • E. I have apologies from Patrick. He can’t make it today. • F. It’s nice to see everyone. • L. Thank you for being here today.

  13. Keeping the meeting on track • A. …and then we can start looking at… • I. … so let’s move on to the business of… • J. Now our objective today is to decide… • K. So if we can get started everyone.

  14. Do’s and don’ts • Have a clear agenda circulated beforehand • Have someone appointed to take minutes • Keep an eye on time • Finish my summarizing what has been discussed • Don’t invite too many people • Don’t leave preparations to the last minute • Don’t let one person dominate • Don’t let people deviate from the agenda

  15. agenda • An agenda is a list of meeting activities in the order in which they are to be taken up, beginning with the call to order and ending with adjournment. • It usually includes one or more specific items of business to be considered.

  16. Market research • Cultural attractions and events • Discovery • Energetic • Friendly, fun, and humor • Modern • Relaxing • Scenic • Stories • Traditions • Lots of different experiences

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