Enhance customer interactions by leveraging the WhatsApp Business API Provider

1. WhatsApp Business API Transform customer conversations with the WhatsApp Business API, which continues to be the most powerful and personal way to connect with your customers. Prepared by TheSMSPoint

2. Why TheSMSPoint WhatsApp Business API Establish your presence on WhatsApp TheSMSPoint WhatsApp Business API provides businesses with a dedicated WhatsApp Business Account (WABA) that enables to communicate with your customers through WhatsApp. The WhatsApp Business API simplifies the process of handling unlimited WhatsApp messages, enabling businesses to provide Personalized Customer Experiences.

3. Features of WhatsApp Business API 1 2 Verified WhatsApp Profile WhatsApp Management Console Assistance for Green Tick verificationas per Meta Policy. Single console to manage WhatsApp Authorized Business Accounts, Monitor Usage, Account Messaging Limit, Sending Broadcasts messages, Template Messages Delivery Status and Monthly Insights.

4. Features of WhatsApp Business API 3 4 Pre-Approved Templates Broadcast Transactional & Promotional Messages Pre-approved Interactive Templates with multiple-language support to understand your diverse customers in their native languages with Text, Media & Interactive buttons. Businesses can send Bulk Transactional & Promotional Messages using Pre-Approved templates to all customers on WhatsApp with a single click.

5. Features of WhatsApp Business API 5 6 Easy WhatsApp API Integration with Applications: Media Rich Messaging: Pre-approved Interactive Templates with multiple-language support to understand your diverse customers in their native languages with Text, Media & Interactive buttons. Businesses can send Bulk Transactional & Promotional Messages using Pre-Approved templates to all customers on WhatsApp with a single click.

6. Features of WhatsApp Business API 7 8 Easily Manage Contacts Messages Monthly Reports Manage all your WhatsApp contacts, group them and send messages to the group. Import from Excel sheet & send to customers with  custom variable data. Get monthly analytics & reports from user data to refine your strategy.

7. The Need For WhatsApp API For Your Business - Usage It’s a fast, simple, and convenient way to chat & quickly emerged as the go-to messaging app for over 2 billion consumers around the globe. Creating superior brand connections Allow your customers to buy directly on WhatsApp Using WhatsApp, your business can cement great brand relationships with customers. Keep customers engaged on a single channel and enable them to complete orders on WhatsApp to bring a seamless buying experience. Send order updates and payment notifications Send promotional messages to your customers Create routine notifications such as order confirmation, delivery updates, payment notifications to customers. Your business can send sale alerts, deals, discounts / Loyalty programs  to draw customer interest and derive better conversions.

8. The Need For WhatsApp API For Your Business - Usage Send messages with Quick Reply Buttons & Call to Actions New customer acquisition with Click to WhatsApp ads CTAButtons  (Call to Action) allow customers to take an action such as "Purchase", "Sign up" within a single click. Quick Reply buttons allow customers to return a message without typing. Acquire qualified leads and convert faster with ads that click to WhatsApp / integration with CRM. Collect insights with a WhatsApp survey Accept appointment bookings over WhatsApp Gather valuable feedback from customers with simple and effective surveys via WhatsApp Offer customers a simpler way to book, reschedule and cancel appointments while avoiding call centers or busy front desks

9. Benefits / Improve Customer’s Experience (CX) of using WhatsApp Business API WhatsApp Business API is a powerful tool that can help businesses to improve their customer engagement and customer support. Instant Responses: Build a Brand Identity Build a branded business identity that serves as the familiar face that greets users when you message them, increasing their trust and loyalty to your brand Can automate responses to your customers which can leave them engaged with welcome messages, delayed response messages, auto-replies, notifications etc. Personalized Experiences: Answer FAQs: Dynamic variables will come in handy to personalize messages by fetching data from pre-existing customer contacts with preferred languages. Simple self-serve queries can easily be automated by automating replies to all the frequently asked questions

10. Benefits / Improve Customer’s Experience (CX) of using WhatsApp Business API Automate Customer Support: Schedule Appointments: Your business can automate the customer support to work on the queries that come in through WhatsApp  Automate scheduling of appointments without any phone calls or email threads with your calendar. Collect Documents: Send Payment Reminders: Businesses can send notifications about due payments and flash sale reminders to customers. Collect the required documents for onboarding, admissions or verification etc. using Flow messages.

11. Benefits / Improve Customer’s Experience (CX) of using WhatsApp Business API WhatsApp Business API is a powerful tool that can help businesses to improve their customer engagement and customer support. Provide Post-Sales Support Transform Marketing From sending shipment and delivery updates to solving complex customer queries, WhatsApp Business API is ideal for providing customer support immediately over the channel. With an open rate of 99%, is an effective tool for result-driven marketing. Your business can be automated using Proactive marketing and take advantage of the growing attention Powerful and Secure Conversations With end-to-end encryption and GDPR compliance, WhatsApp Business API is a safe platform for customer interactions, including payments and banking-related support.

12. WhatsApp Templates For Messaging Industry like Healthcare / Finance/ Sports / Mining, with WhatsApp Business API's ability to offer pre-approved message templates can help your business to send messages and communicate with your customers effortlessly. Service Conversations: Marketing Templates: Templates that enable businesses to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges). Templates that include promotions or offers, informational updates, or invitations for customers to respond / take action Authentication Conversations: Utility Conversations: Templates that facilitate a specific order update, delivery update to a customer, including post-purchase notifications and recurring billing statements. User-initiated conversations which help customers to resolve enquiries & encourage more engagement.

13. How to Get Started 1 Onboard through TheSMSPoint After procuring WhatsApp Business API service, setting up your WhatsApp Business profile to register on 360 Dialog (BSP). 2  Pre-requisites Before diving in, you need the below things: Phone Number Get a phone number that does not have an existing WhatsApp account. A Facebook Business Manager ID It's recommended that you apply for Facebook Business Verification if you want to utilize the complete features. A Business Website: You must have a business website to get access to the WhatsApp Business API. Meet WhatsApp Commerce Policy Get compliant to WhatsApp Commerce Policy. A WhatsApp Business Account WABA Account to be used for business API. 3 Setting Up Your Business Profile Setting up your WhatsApp Business profile such as business name, address, website and display name.

14. How to Get Started 5 4 Setting Up Your Business Profile Template Registration Send promotional / transactional messages to your customers. After receiving the replies from customers, can send interactive messages like List, Quick Replies, Call-to-Action Buttons, Free-form session messages. Register the Templates on Meta using TheSMSPoint & send promotional; / transactional messages to your customers.