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7 th European Bus and Coach Forum, 20 October 2011

Successful cooperation between modes coach/train/air/shipping (integrated services): the travel agent’s perspective. 7 th European Bus and Coach Forum, 20 October 2011. 1. 7 th European Bus and Coach Forum, 20 October 2011. Intermodality is key for travel and tourism:

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7 th European Bus and Coach Forum, 20 October 2011

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  1. Successful cooperation between modes coach/train/air/shipping (integrated services): the travel agent’s perspective 7th European Bus and Coach Forum, 20 October 2011 1

  2. 7th European Bus and Coach Forum, 20 October 2011 • Intermodality is key for travel and tourism: • Enhances efficiency on the side of the transport operators • Improves ease of travelling for travellers • Minimises impact on the environment 2

  3. 7th European Bus and Coach Forum, 20 October 2011 • From travel agents and tour operators’ perspective it is very important: • Offer a seamless travel experience to customers: door-to-door • Offer a greater choice: routes, prices, carbon footprint, etc. 3

  4. 7th European Bus and Coach Forum, 20 October 2011 • Travel agents / tour operators need: • Access to fares and route information • Reservation and issuance of tickets – (GDSs or other reservation system) • Settlement • Multi-modal journey planning – bus often integrated in national MMJP • Long-term vision: multi-modal reservation and ticketing 4

  5. 7th European Bus and Coach Forum, 20 October 2011 • Many good initiatives: • Air – rail • Air – cruise • Rail – bus • Air – bus • BUT: They remain initiatives – no political, legal and technical framework in place yet 5

  6. 7th European Bus and Coach Forum, 20 October 2011 • EU political framework – One of the goals of the White Paper on Transport 2011: • By 2020, establish the framework for a European multimodal transport information, management and payment system • Support of travel agents & tour operators 6

  7. 7th European Bus and Coach Forum, 20 October 2011 • However, many challenges & barriers: • Lack of support of intermodality • (multi-stakeholders & competitors) • Data collection and sharing • (reliability of data, ownership of data, cost of data, real-time data, etc.) • Standardisation of data and processes • (air standardised, rail only now under way - TAP TSI) • Commercial: Revenue-sharing 7

  8. 7th European Bus and Coach Forum, 20 October 2011 • The potential of multimodal travel has not yet been fully exploited, but: • Political will to set framework conditions • Successful cooperation examples are in place 8

  9. 7th European Bus and Coach Forum, 20 October 2011 • Thankyou for your attention! 9

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