1 / 26

ISMR 2007

ISMR 2007. Doorway Diplomacy: One On One Communications That Build Trust December 4, 2006 Jasper, Indiana. Doorway Diplomacy. How To Say It and Get Away With It!. Doorway Diplomacy. Are you an Ambassador?. What is an Ambassador?.

thiery
Download Presentation

ISMR 2007

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ISMR 2007 Doorway Diplomacy: One On One Communications That Build Trust December 4, 2006 Jasper, Indiana

  2. Doorway Diplomacy How To Say It and Get Away With It!

  3. Doorway Diplomacy Are you an Ambassador?

  4. What is an Ambassador? • 1: an official envoy; especially: a diplomatic agent of the highest rank accredited to a foreign government or sovereign as the resident representative of his own government or sovereign or appointed for a special and often temporary diplomatic assignment2 a: an authorized representative or messenger b: an unofficial representative <traveling abroad as ambassadors of goodwill>

  5. Doorway Diplomacy But, I don’t want to be an ambassador.

  6. Doorway Diplomacy Are you an Ambassador? You ARE an Ambassador!

  7. Words Tone Body Language 7% 38% 55% Doorway DiplomacyComponents of a Message:

  8. Doorway Diplomacy How well do you represent your agency?

  9. Doorway Diplomacy She said… “I thought you told me I would not feel anything? The blast shook the whole house…a picture fell off the wall, but it didn’t break…I didn’t like it…I am going to call DPE and tell them it is not acceptable.”

  10. Doorway Diplomacy He said… “Well, I’ll tell ya. Lookin at the records you should’nt have felt anything…We are within the regulations. I can’t help you.”

  11. Doorway Diplomacy Translation?

  12. Words Tone Body Language 7% 38% 55% Doorway DiplomacyComponents of a Message:

  13. Always Never ASAP Recently Now A Few Doorway DiplomacyWords Matter

  14. Doorway Diplomacy Tone • Pitch • Pace • Volume

  15. DO’s Smile Eye Contact Square Stance Appearance DON’Ts Ignore Divide Attention Twist and Turn Be Sloppy Doorway DiplomacyBody Language

  16. Doorway Diplomacy Four Types of Listening: • Tracking. • Passive. • Active. • Contextual.

  17. Doorway Diplomacy Contextual Listening – what is the real question that needs to be answered? What do they really want to know?

  18. External Factors Noise. Weather. Distance. Distractions. Internal Factors Prior experience. Emotion. Perception. Semantics. Doorway DiplomacyBarriers to Effective Listening

  19. Doorway Diplomacy • Assess. • Clarify. • Respond.

  20. Doorway Diplomacy • Assess: • What is happening? • What needs to be done? • People • Timing • Desired Results • Execution

  21. Doorway Diplomacy • Clarify: • Verify what you think you know. • Ask Who, What, When, Where, How. • Replace “…but,” with “…and,….” • Summarize and get agreement.

  22. Doorway Diplomacy • Respond: • Say it. • We remember the first and last thing we hear. • Explain it. • Speak English and use common terms. • Repeat it. • We remember the first and last thing we hear.

  23. DO Acknowledge people. Listen and Watch. Have a message. Ask “W” questions with “…and…” Speak English. Offer hope and options. DON’T Pass on or ignore. Assume or judge. Guess. Use “…but…” Confuse, Defend, Deny. Take it or leave it. Doorway Diplomacy

  24. Doorway Diplomacy • Respond: • Say it. • We remember the first and last thing we hear. • Explain it. • Speak English and use common terms. • Repeat it. • We remember the first and last thing we hear.

  25. Doorway Diplomacy

  26. Doorway Diplomacy

More Related