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JOURNEY TO GPS

JOURNEY TO GPS. Shifting Our Focus. FROM. TO. “You can’t teach people everything they need to know; the best you can do is position them where they can find what they need to know when they need to know it.” –Seymour Papert (MIT). Focus. 70%. 70%. 20%. 20%. 10%. 10%.

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JOURNEY TO GPS

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  1. JOURNEY TO GPS

  2. Shifting Our Focus FROM TO “You can’t teach people everything they need to know; the best you can do is position them where they can find what they need to know when they need to know it.” –Seymour Papert (MIT) Focus 70% 70% 20% 20% 10% 10% Focus Performance Support leads the way in shifting our focus from traditional training to experiential learning JOURNEY TO GPS

  3. Why GPS? Enables people to achieve better, more consistent results through Organizational and individual agility/rapid response to change Speed to access knowledge or expertise Sustained performance change Dynamic process improvement JOURNEY TO GPS

  4. Taco Bell Case Study JOURNEY TO GPS

  5. Circa 2007 Job Aids Learning Aids Checklists CSL/SRL/”Answer System” binders Leader’s Guides The system is a mess • Very few Brands/BMU keep content current • Same content appears in more than 1 place • In multiple places in the Standards Libraries • In multiple training components • Standards and training components get out of alignment with multiple “owners” • Continual creation and reinventing of training tools • The same content is translated every time it appears Assessments Standardspages Native content typically resides in the possession of many individuals Content is re-created to produce many different tools Workbooks ProcedureSummaries Videos C.H.A.M.P.S. Check Quizzes Forms Procedures JOURNEY TO GPS

  6. Circa 2011 JOURNEY TO GPS

  7. An Implicit Promise Employees of a hip Fortune 500 expect (and demand) a well organized, universal interface to all the content and services of Taco Bell. (We were breaking that promise in many ways) Easy to Use Fast Social Secure Portable Comprehensive Contextual Integrated Personalized Consistent Adaptable JOURNEY TO GPS

  8. Our Goals • A library without a librarian is a pile of books – get help. • Think outside the box, the bun, the business, the industry. We borrowed solutions originally used in oil and gas, pharmaceuticals, aerospace and defense and applied them to business of making Tacos. • PDF’s kill kittens! Embrace the web. • Turn content into communities • Tear down the learning silo and put the knowledge into context • Plan for training, but design as if there will be none. • Get out of the culture that makes training necessary. (Acronyms, shell games, and branded English) JOURNEY TO GPS

  9. Next Step In That Journey BEFORE AFTER Taco Bell Portal JOURNEY TO GPS

  10. The Four Tabs - Overview • Homepersonalized news and announcements • Workspacecollaboration, dashboards, and role based tools and resources to do your job • Life and Careerbenefits, training and career development and services the company provides you • Our Companya comprehensive directory that tells the brand story Personalized, Localized, and Secure Comprehensive and Global JOURNEY TO GPS

  11. “The” Doritos Locos Taco Page Strategy and Roadmap SEEN BY FEW USERS Financial Data Marketing Materials Answer System Content Comments and Feedback ALL USERS JOURNEY TO GPS

  12. Critical Milestones In the Journey • Siloed Cross Functional Project Work FOH, BOH Management Systems Integration and Filter • Training Led Content Process Owner Accountability • One content repository, multiple output options • Architect content to fit delivery method JOURNEY TO GPS

  13. Key Next Steps… • Complete Portal Transition • Put information architect and cross functional team in place • Finalize and execute governance • Transition Answer System Content • Launch continuous improvement strategy and tools • Finish “cleaning” existing content • Publish content in portal • Complete and Implement RGM E-Learning Curriculum • Provide TACO – Tube functionality in portal JOURNEY TO GPS

  14. Discussion Questions • Portal Governance: • If you had one “do over” what would it be and why? • What one thing would you recommend for success? • Change Management: • Explain one way you were successful in engaging end users? • How do you reduce the need for change management? JOURNEY TO GPS

  15. Contact Information Cindy Bagwell – Cbagwell@tacobell.com Mary Woolf – mary.woolf@yum.com twitter: @mgwoolf

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