1 / 24

Coaching English skills in corporate Kuwait

Coaching English skills in corporate Kuwait . Hendrik van der Merwe. Introduction: . Hendrik van der Merwe [Henk] MBA [Human Resource Management] Post Grad [Australian Law and Practice] Professional Workplace Coach PhD Candidate [International School of Management]

thuy
Download Presentation

Coaching English skills in corporate Kuwait

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Coaching English skills in corporate Kuwait Hendrik van der Merwe TESOL Kuwait Nov 2013

  2. Introduction: • Hendrik van der Merwe [Henk] • MBA [Human Resource Management] • Post Grad [Australian Law and Practice] • Professional Workplace Coach • PhD Candidate [International School of Management] • Executive: Australian Not-for-Profit • ACK School of Business • HRM, Ethics, Law and general business topics TESOL Kuwait Nov 2013

  3. summary • Theoretical basis • Coaching methods • Kuwait case study • Learnings for the future TESOL Kuwait Nov 2013

  4. Learning theory TESOL Kuwait Nov 2013

  5. Learning theory TESOL Kuwait Nov 2013

  6. HRM & Training / Development TESOL Kuwait Nov 2013

  7. Coaching theory TESOL Kuwait Nov 2013

  8. Coaching theory TESOL Kuwait Nov 2013

  9. Coaching vs training TESOL Kuwait Nov 2013

  10. Coaching vs training • How to draw a circle TESOL Kuwait Nov 2013

  11. Coaching vs mentoring Be realistic - credit others with your success TESOL Kuwait Nov 2013

  12. Coaching theory Coaching is… "a process that enables learning and development to occur and thus performance to improve. To be a successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place" Eric Parsloe, The Manager as Coach and Mentor (1999) page 8. Eric is a respected author and Director of the OCM TESOL Kuwait Nov 2013

  13. Coaching theory Not to correct / punish Set agenda Dominate / lead Provide answers Repair the past Become a captive • Coachee driven • Outcome focused • Good to GREAT • Develop trust • In confidence • Ask questions TESOL Kuwait Nov 2013

  14. Coaching models TESOL Kuwait Nov 2013

  15. Coaching models TESOL Kuwait Nov 2013

  16. Coaching models TESOL Kuwait Nov 2013

  17. Coaching models • O – outcome • S – situation • C – consequences • A – action • R - review TESOL Kuwait Nov 2013

  18. Coaching models TESOL Kuwait Nov 2013

  19. Kuwait case study • Background • High-Tech business on 3 sites • Government and Private stakeholders • 100% Kuwaiti staffed • Project Objectives • Improve English communication skills • Pilot coaching as a methodology • Support other T & D initiatives [classroom, e-learning, overseas training] TESOL Kuwait Nov 2013

  20. Kuwait case study • People • Young non college graduates [47] • Supervisors [5] • Managers and consultants [3] • Physical resources • Training center [e-learning hub, Rosetta stone] • Diwaniya style recreation room • Leaning materials TESOL Kuwait Nov 2013

  21. Kuwait case study • Process • Initial meeting facilitated by supervisor • Coaching plan • Communications activities / tasks • Detailed data collection / analysis • Measure / Control • # participants • Hours of coaching delivered • Coaching plans completed TESOL Kuwait Nov 2013

  22. Kuwait case study • Results • Delivered 1200 hours of targeted coaching • Created 28 coaching plans • Completed 12 “Performance wheels” • 50% never engaged directly with coach • Improved English communication skills……..? TESOL Kuwait Nov 2013

  23. Kuwait case study: What did we learn • Good to GREAT • 20/28 coaching plans were from top 10% employees • Employees determined to learn found ways to • Poor performers did not engage at all • Integration VERY important • Learning resources • HR strategies [PMS, T&D, Promotion, Remuneration] • Formal and informal contact TESOL Kuwait Nov 2013

  24. Coaching English skills in corporate Kuwait Hendrik van der Merwe TESOL Kuwait Nov 2013

More Related