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Learning Windows Vista ™ in the workplace WOH, ELF, and other new resources

Learning Windows Vista ™ in the workplace WOH, ELF, and other new resources. Topics. Overview of new learning resources for Windows Vista Focus is end user, not IT, training Emphasis on what’s available now Recommendations for delivering Windows Vista training to end users.

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Learning Windows Vista ™ in the workplace WOH, ELF, and other new resources

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  1. Learning Windows Vista™in the workplaceWOH, ELF, and other new resources

  2. Topics Overview of new learning resources for Windows Vista Focus is end user, not IT, training Emphasis on what’s available now Recommendations for delivering Windows Vista training to end users

  3. New learning resources

  4. Why these resources? • Customers have asked us for: • Help with identifying the most important end-user topics • More short, granular topics, that can be digested in just a few minutes • More topics to help raise awareness before users get Windows Vista • More attention to minimizing disruption on Day 1 of deployment

  5. New learning resources for Windows Vista • A completely redesigned Help system • Guided Help • Windows Online Help (WOH) • The Enterprise Learning Framework (ELF) • Tips and Tricks for Windows Vista • Best Practices reference guides • Whitepaper: Learning Windows Vista in the Workplace

  6. A completely redesigned Help system Windows XP topics were thrown away and the Help system has been totally re-written Consistent non-technical tone suitable for end users Topics are based on where we get the most queries Availability: Now in Windows Vista, from Start menu > Help and Support

  7. XP

  8. Or, try using search as the keyword

  9. Windows Vista

  10. Summary

  11. Guided Help A new, interactive Help format Walks the user through completing a task, or takes them on a brief tour using their desktop Can be step-by-step

  12. Guided Help topics that are great for learning: • What’s new in the Documents folder? • Tour the control panel Availability: Now in Windows Vista, from Start menu > Help and Support. Search for “guided help”

  13. Same topics as in-box But more, and updated Continuous publishing Viral learning (share) Windows Online Help (WOH) Availability: now at http://windowshelp.microsoft.com

  14. Same thing online (WOH)

  15. WOH is continuously updated as we get new information and feedback It will eventually include some short video-style tutorials (RTM)

  16. Users can e-mail topics to each other They can also save them in Favorites for when they have time, or reference Viral learning

  17. The ELF (Enterprise Learning Framework) Identifies a select set of WOH topics that are important for enterprise IWs (~150 out of ~2K) Suggests a timeline for distributing the topics to users, by stages of deployment Acknowledges different categories of users and different situations (e.g. mobile) Fits easily into the corporate communication plan Creates a sample email with topic links

  18. Excerpt from ELF report

  19. Sample topic look familiar?(from WOH)

  20. Includes content for the 2007 Microsoft Office release

  21. Uses for the ELF Develop a training and communication plan Identify a few key learning topics for a particular feature, such as Search For example, to use on corporate intranet site Get ideas for tips and tricks topics For example, for a newsletter or lunch-and-learn Availability: The ELF online tool is part of the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), available on the TechNet Desktop Deployment Center. The ELF can be accessed by anyone without a password: www.microsoft.com/technet/desktopdeployment/bdd/elf/welcome.aspx

  22. Tips and Tricks: more than they seem A great overview Available now: Script for a 60-90 minute demo session Top 10 Tips & Tricks reference card 2-page tip sheet Coming: Video Availability: now at www.windowsvistatnt.com

  23. Best Practices reference guides PowerPoint references Two available for Beta 2: Everyday Work (search & organize, desktop) Power Management for Windows Vista Best Practices Check with your field representative for availability

  24. Whitepaper Learning Windows Vista in the Workplace Detailed list of learning objectives Where to get content for each learning objective Recommendations for training based on our research Especially useful for training specialists Availability: now at www.windowsvistatnt.com

  25. Based on our research and customer best-practices Recommendations for Windows Vista training delivery

  26. Windows UX training research • Ethnography • Surveys • Interviews • Information Workers • (end-users) • IT & Training stakeholders

  27. Recommendations based on our research Manage multiple phases of the learning curve Focus on the motivation to learn Pain points; job effectiveness Provide self-help resources in small chunks Provide a variety of learning resources Encourage viral learning Learning influentials are very important! Make it easy to disseminate and share info Consider involving change management Much more in the whitepaper! Available at www.windowsvistatnt.com

  28. In summary, starting to meet these needs… Raising awareness, because enterprises want employees to embrace new technologies Minimizing disruption because enterprises can’t afford disruption Using informal learning, because employees don’t have time Short learning modules Tips-and-tricks Viral learning (helping others easily) Acknowledging that enterprises need to make it their own, customize Working with Microsoft® Office and Windows® together because they are the enterprise Desktop

  29. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

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