The Importance of a Good Start

1. The Importance of a Good Start Sue Ascott – Director of Learning & Development

2. Engage · Inform · Inspire • Overview of ACC • Importance of good induction – and beyond • The Care Certificate • Giving a ‘good start’ • Share good practice

3. Engage · Inform · Inspire • Who are ACC? • Provide courses of learning for Residential Care Workers, Homecare Workers, Registered Nurses & Managers - older people • Awarded Skills for Care 'Centre of Excellence' status, national provider 2013 & renewed each year • Work in partnership with international care industry experts, Care Associations & care providers to demonstrate positive approach to care & best practice • Work closely with sector lead bodies e.g.Skills for Care, Care England, UKHCA & NCF to support wider development of care sector across UK

4. Engage · Inform · Inspire • A membership organisation & learning community • Membership model, listening organisation • Course subjects driven by our members • A learning community sharing best practice & experience • Connecting care workers with subject matter expert • Bringing information to our members, representing their views at regional & national level

5. Engage · Inform · Inspire • Our learning content • Real care environments, real staff & customers • Written, filmed & edited in-house, quality control • Learning outcomes embedded in the course

6. Engage · Inform · Inspire • Extensive Programme Library reflects current issues • Over 75 high definition programmes cover wide range of subjects including Care Certificate, Dementia, Diabetes, Care & Clinical, Person-Centred Care, Parkinson’s, Health and Safety, Sensory Loss, End of Life Care, Human Resources within Care settings & many more • New & refreshed programmes are released every year – ensuring learners are always provided with latest best practice • Residential care – 10 live broadcasts a year opportunity to put questions directly to subject matter experts • Advance Practice series aimed at RN and senior care staff • Homecare programmes launched late 2015

7. Engage · Inform · Inspire • Learning Resources – the 3 E’s • Essential, Extension & Evidence • Alongside the high definition televisual learning programmes, we have • three levels of learning assessment, with flexibility for the learning co-ordinator to decide on the • appropriate level for each of their learners. • Level One: Essential Assessment – a test of knowledge & understanding once the learner has viewed the programme – multiple choice, True/False etc. • Level Two: Extension Assessment – an opportunity for reflective practice & discussion between the learner & supervisor • Level Three: Evidence Assessment – tools for the supervisor to observe learning in practice & to record the development areas to be carried through to the next supervision meeting

8. Engage · Inform · Inspire • Importance of a good induction • Approx. 1.55 million jobs • 1.43 million people working • Turnover 27.3% this means approximately 339,000 leavers per year. • Induction for retention • Cost to hire - £2,000 - 5,000* • Continuity of care • Local reputation • Staff morale * www.CIPD.co.uk

9. Engage · Inform · Inspire • Importance of a good induction – recruit to retain • Good induction comprises: • What I need to know • Who I need to know • What I know • Good induction builds to: • Pathway of learning • Regular competence checks • Culture of supported learning in the workplace

10. Engage · Inform · Inspire • Importance of a good induction There is a direct correlation between a good care provider moving to become an outstanding care provider, and the way their staff are supported and developed. Andrea Sutcliffe – Chief Inspector of Adult Social Care - CQC

11. Engage · Inform · Inspire • Importance of a good induction – giving the right start • Start as you mean to go on • The Care Certificate as the ‘expected induction’ • The Care Certificate Standards • Understand you role 9. Awareness of Mental Health, Dementia & Learning disability • Your Personal Development 10. Safeguarding Adults • Duty of Care 11. Safeguarding Children • Equality & Diversity 12. Basic Life Support • Work in a Person Centred Way 13. Health & Safety • Communication 14. Handling Information • Privacy & Dignity 15. Infection Prevention & Control • Fluids & Nutrition

12. Engage · Inform · Inspire • Importance of a good induction – giving the right start • Round Table discussions – three words or phrases: • Describe how you recall feeling on first day • Describe how you felt during & after a ‘poor’ induction • Describe how you felt during & after a ‘good’ induction

13. Engage · Inform · Inspire • Importance of a good induction – giving the right start • Round Table discussions – three words or phrases: • Describe how you recall feeling on first day overwhelmed, nervous, excited, quiet, chatty…. 2. Describe how you felt during & after a ‘poor’ induction no one spoke to me, worried, lost, uncomfortable, who should I ask …. 3. Describe how you felt during & after a ‘good’ induction welcomed, disbelieving, hopeful, encouraged, motivated…..

14. Engage · Inform · Inspire • Importance of a good induction – giving the right start • The Care Certificate – underpinning knowledge • The role of the Mentor • The role of colleagues • The involvement of people using your services • The role of the Assessor – competence checks • The role of the Manager

15. Engage · Inform · Inspire A membership organisation & learning community

16. Engage · Inform · Inspire • Good practice – induction • Using learning materials as part of recruitment events • Completion of some Care Certificate Standards as part of ‘onboarding’ • Blended learning approach • Flexible access options • The power of storytelling

17. Engage · Inform · Inspire • Importance of a good induction • Induction involves more than the new employee • Collaboration brings new ways of thinking • Recruit to retain • We look forward to talking with you again!