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DECISION MAKING CONTROLLING

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DECISION MAKING CONTROLLING

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    1. 15/3/2007 1 DECISION MAKING & CONTROLLING

    2. 15/3/2007 2 CONTROL SYSTEMS

    3. 15/3/2007 3 The Controlling Process Involves evaluating results in relation to plans or objectives and deciding what action to take Controlling is vital to success in industries in which technology is changing rapidly Challenge for MNCs is to control overseas operations to become an integrated, coordinated unit Problems encountered Objectives of overseas operations and corporation may conflict Objectives of joint-venture partners and corporate management are not in accord Amount of experience and planning competence vary Philosophic disagreements about policies exist, many of which stem from cultural differences

    4. 15/3/2007 4 The Controlling Process Approaches to control are dictated by: MNCs philosophy of control Economic environment in which overseas unit operates Needs and desires of the managers who staff the unit Control processes are structured to be as efficient and effective as possible Major differences exist between controls used by MNCs in different countries

    5. 15/3/2007 5 INTERNAL dominating attitude bordering on aggressiveness towards the environment focused on self, function, ones own group, and ones own organization discomfort when the environment seems out of control or changeable Win some, lose some EXTERNAL flexible attitude, willing to compromise and keep the peace focused on others such as customers, partners, and colleagues Comfort with waves, shifts, and cycles, which are regarded as natural Win together, lose apart

    6. 15/3/2007 6 Direct Controls Involves face-to-face or personal meetings to monitor operations Ex.) Monthly management meetings Ex.) Visits by top executives to overseas affiliates or subsidiaries Indirect Controls Use reports and other written forms of communication to control operations Ex.) Monthly operating reports that are sent to the home office Ex.) Balance sheet, income statement, cash budgets

    7. 15/3/2007 7 CONTROL IN U.S. MNCs

    8. 15/3/2007 8 CONTROL IN EUROPEAN MNCs

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