For: PWSHRM By: Mauricio Vel á squez, MBA President, CEO The Diversity Training Group

Being More Inclusive, Respectful, Engaged, Means Higher Performance & Being World Class – All Go Hand in Hand For: PWSHRM By: Mauricio Velásquez, MBA President, CEO The Diversity Training Group 692 Pine Street Herndon, VA 20170 Tel. 703.478.9191 Email mauriciov@diversitydtg.com

Meet Mauricio Velásquez Mauricio Velásquez is the President and CEO of The Diversity Training Group (DTG) in Herndon, VA. Mauricio serves as a diversity strategy consultant, diversity trainer, sexual harassment prevention trainer, executive coach, mentoring trainer, and expert witness. DTG’s clients include many for profit, public, private and not-for-profit organizations. From US Foods, New Horizons Security Services, Mathew’s Center to the United States Navy (training all over the world) to the White House, from law enforcement to healthcare to Native American tribes – Mauricio has trained in every sector of our economy. Mauricio has trained in every state but North Dakota and work and life have taken him to more than 70 countries. Mauricio has trained more than a half million participants in his 20 plus year career. Mauricio earned a BA (Economics & Psychology – double major) from the University of Virginia and an MBA in Human Resource Management from the George Washington University.

Agenda / Objectives • Opening, Set Up • Being More Respectful / Inclusive • Engagement (Trust) • Means Higher Performance • What does it mean to be a “World Class Organization” • Action Plan

Mauricio’s Mission • Provoke Thought • Facilitate Discussion & Learning • Surprise You • Entertain You • Add Value • Provide Subject Matter Expertise

Opening Remark What You Don’t Know You Don’t Know (DKDK) What You Don’t Know (DK) What You Know (K)

Intent vs. Impact Intent (what you meant) vs. Impact (what you actually said)

There is a link between

Your level of engagement depends on what?

I believe… • Do I have to “ check anything at the door” before I enter my workplace? • How does my manager treat me? • Does my organization/employer supports me (invest in me)? • Mission of my organization speak to me? (newest generation especially) • Is the organization diverse (healthy)? • Is my work interesting and dynamic?

3 Levels of Engagement • ENGAGED (leading, doing, inspiring others) • NOT ENGAGED (checked out) • ACTIVELY DISENGAGED (toxic) Where do you employees fall? What percentage of our employees are engaged ( ), not engaged ( ), actively disengaged( )?

To be “World Class” • What does this mean to you? • What pops into your head?

To be World Class…. Where do you think you need to fall? What percentage of your organization needs to be engaged ( ), not engaged ( ), actively disengaged( )? NOT WHERE WE ARE TODAY- BUT WHERE WE NEED TO BE

Employee Engagement Key to Creating a World Class Organization Source: Gallup Consulting

What is behind being World Class • Conflict is confronted • Mission focused • Core Values are lived and breathed everyday (and not ignored) • Employees are engaged – more effective, more productive (people can’t wait to come to work) • Trust is high (among all parties, stakeholders)

Did you mention Trust? • Do you trust your management? • Do you trust your leadership? • Do you trust your boss? • Do you trust your peers? • Do your trust your subordinates? • Do your customers/client trust your organization? • Without trust – there is no way you or your organization can be World Class?

Trust Defined “Trust means confidence. The opposite of trust is suspicion. When you trust people, you have confidence in them – in their integrity, and in their abilities. When you distrust people, you are suspicious of them – of their integrity, their agenda, their capabilities or their track record.” S.M.R. Covey “It is behind, and at the root, at the center of all of my work. Harassment – bias, prejudice, favoritism, disrespect, poor treatment, discrimination, etc.” M.V.

Trust & Being World Class – Go Hand in Hand Stephen M. R. Covey – in his book: The Speed of Trust talks about Trust - Taxes and Dividends When there is high trust – there is an actual dividend for this trust – tasks, work, progress, cooperation, collaboration - success is easier When there is low or nonexistent trust – there is an actual tax – tasks, work, is harder, indifference, bogged down, sabotage I highly recommend you read this book for your community, for your kids, for your families and jobs, of course…

S.M.R. Covey says…. “The ability to establish, grow, extend, and restore trust with all stakeholders – customers/clients, business partners, coworkers – is the key leadership competency of the new global economy.” “Leadership is getting results in a way that inspires trust.” In your every action – do you inspire trust, are you leading by example?

Engaging Your Employees – Building Trust • Find out what motivates your direct reports • Hire and keep people who are good at their work • Get people working on what’s important • Explain and train • Let people work • Be generous with praise and show it • Expect excellence • Care about people and show it • Treat employees with respect • Lead by example

Trust Commitment Contract • I will make an effort to find out what motivates each of my direct reports. • I will give employees frequent, positive feedback and appreciate constructive criticism. • I will take the time to listen carefully to people’s ideas, stories, opinions and concerns. • I will show support for SCE goals and objectives and explain them to my staff. • I will show support and enthusiasm for my subordinates. SIGN_________________ (share)

Trust Commitment Contract continued 6) I will recognize the signs of stress and overload in myself and in the people I manage. 7) I will encourage people to come up with new ideas and ways to approach a project. • I will offer everyone on my team opportunities to learn and grow at work. • I will promote a diversity of values, opinions, and work styles and believe these are essential to business and work success. SIGN_______________ (share)

USA TODAY From Don’t Quote Me “One of the most important tasks of a manager is to eliminate his people’s excuses for failure.” Businessman Robert Townsend talks about management.

In Closing…. Ultimately it comes down to this one point SHARED RESPONSIBILITY – we all have a shared responsibility, a responsibility to each other, to hold each other accountable and to Saw Creek Estates to be the best we can be. Say to each other - “I can’t be successful without you. We are all in this together!”

For more information… CONTACT: The Diversity Training Group 692 Pine Street Herndon, VA 20170 Tel. 703.478.9191 Fax 703.709.0591 Mauriciov@diversitydtg.com Mauricio Velásquez, MBA - President

For: PWSHRM By: Mauricio Vel á squez, MBA President, CEO The Diversity Training Group