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CHAPTER 1

CHAPTER 1. HRM in a Dynamic Environment. WHAT AFFECTS YOUR WORK LIFE?. Friends? Movies? Technology? Hobbies? Family?. CHAPTER 1 TOPICS:. 1: Global village 2: Technology 3: Workforce composition changes 4: Workforce composition 5: Changing skill requirements

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CHAPTER 1

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  1. CHAPTER 1 HRM in a Dynamic Environment DeCenzo and Robbins HRM 7th Edition

  2. WHAT AFFECTS YOUR WORK LIFE? • Friends? • Movies? • Technology? • Hobbies? • Family? DeCenzo and Robbins HRM 7th Edition

  3. CHAPTER 1 TOPICS: • 1: Global village • 2: Technology • 3: Workforce composition changes • 4: Workforce composition • 5: Changing skill requirements • 6: Quality and continuous improvement • 7: Work process engineering • 8: Contingent workforce • 9: Decentralized work sites • 10: Employee involvement DeCenzo and Robbins HRM 7th Edition

  4. 1: WHAT IS THE GLOBAL VILLAGE? • Global competition • Business without national boundaries • International • Multinational • Transnational • ??? DeCenzo and Robbins HRM 7th Edition

  5. 1: HR CHALLENGES FROM GLOBAL VILLAGE? • Language • Comprehension • Embarrassment • Product names • Marketing strategies • Communications programs • Memos, handbooks, messages, ESL • AND….. DeCenzo and Robbins HRM 7th Edition

  6. 1: CULTURE • Values, morals, customs, laws • Mobile employees • Culture variables (See Exhibit 1-1) • Status differentiation • Societal uncertainty • Assertiveness • AND….. DeCenzo and Robbins HRM 7th Edition

  7. Exhibit 1-1 : Cultural Similarities DeCenzo and Robbins HRM 7th Edition

  8. 1: MULTICULTURAL WORK GROUPS • Employee conflict management • Team building • Training, recruiting DeCenzo and Robbins HRM 7th Edition

  9. 2: KNOWLEDGE WORKERS AND HRM • What is a knowledge worker? • 1/3 of the workforce • Third wave employee • Demand • Supply • Workforce transition • Where does HRM fit? DeCenzo and Robbins HRM 7th Edition

  10. 2: HOW DO KNOWLEDGE WORKERS AFFECT HRM? • Recruiting • Websites • (Company and job search) • Esumes • (Scannable keywords) DeCenzo and Robbins HRM 7th Edition

  11. 2: AND…. • Employee selection • Technical skills • Plus • Nimble, adaptable, flexible • Team player • Pressurized (24X7 on schedule) DeCenzo and Robbins HRM 7th Edition

  12. 2: MORE KNOWLEDGE WORKER IMPACT ON HRM • Training and development • Career development • Remote and decentralized courses • Timeliness • Ethics and employee rights • Surveillance • Software monitoring DeCenzo and Robbins HRM 7th Edition

  13. 2: AND.... • Paying employees market value • $$$$ • Options • Cars, cell phones, juice bars, health club • STOCK MARKET DeCenzo and Robbins HRM 7th Edition

  14. 2: AND…. • Communications • Electronic grapevines • No longer chain of command channels • Legal concerns • Work-life balance • What about 24X7? DeCenzo and Robbins HRM 7th Edition

  15. 2: AND…. • MOTIVATING DeCenzo and Robbins HRM 7th Edition

  16. 3: HOW DO YOU MEASURE WORKFORCE DIVERSITY? • Lifestyles • Work styles • Family styles • Cultural values - ethnicity • Gender, race, age, sexual orientation DeCenzo and Robbins HRM 7th Edition

  17. 4: WHAT CHANGES CAN WE EXPECT? • White males • Hispanic • Black • Asian non-Hispanic • Women • Immigrant • See Exhibit 1-2 DeCenzo and Robbins HRM 7th Edition

  18. Exhibit 1-2 : Work-Force Diversity DeCenzo and Robbins HRM 7th Edition

  19. 4: HOW TO DEAL WITH DIVERSITY? • FAMILY • FRIENDLY • BENEFITS DeCenzo and Robbins HRM 7th Edition

  20. 4: WANT TO FACILITATE DIVERSITY? • Leadership • Identify - • Goals • Barriers • Obstacles DeCenzo and Robbins HRM 7th Edition

  21. 5: NEW SKILL REQUIREMENTS • Deficiency areas • High tech jobs (read, write, math, computers) • Remedial education because $$$$$ • Quality • Accidents • Customer complaints • Productivity DeCenzo and Robbins HRM 7th Edition

  22. 6: BETTER AND BETTER AND…. • Total Quality Management • Continuous process improvement • Kaizen DeCenzo and Robbins HRM 7th Edition

  23. 7: IT’S THE END OF THE WORLD AS WE KNOW IT • Radical • Quantum • Disruptive • Work process engineering DeCenzo and Robbins HRM 7th Edition

  24. 7: HRM CAN HELP MANAGE • Fear • Conflict • Relationships • Work patterns • Operations • Stress • Reward systems DeCenzo and Robbins HRM 7th Edition

  25. 8: CONTINGENT WORKERS • Part-time • Temporary • Contract • (Definitions are in Exhibit 1-3) DeCenzo and Robbins HRM 7th Edition

  26. Exhibit 1-3 : The Contingent Work Force DeCenzo and Robbins HRM 7th Edition

  27. 8: WHO IS CORE? • Essential job tasks • Essential for the organization • Full-time • Benefits DeCenzo and Robbins HRM 7th Edition

  28. 8: YOUR HR ISSUES ARE • JIT advantages • Who chooses the status • Finding contingent workers • Training • Benefits • CONFLICT DeCenzo and Robbins HRM 7th Edition

  29. 9: WHERE DO YOU WORK? • Telecommuting • Face time • 24X7 • Safety DeCenzo and Robbins HRM 7th Edition

  30. 10: DELEGATION • Multiple tasks • Multiple projects • Multiple bosses • Multiple peers DeCenzo and Robbins HRM 7th Edition

  31. 10: HRM ADDS • Empowerment • Commitment • Loyalty • Interpersonal skills • Work teams DeCenzo and Robbins HRM 7th Edition

  32. QUICK: REVIEW CHAPTER 1 • Remember these terms? • Telecommute • Delegate • Contingent workforce • TQM • Work process engineering • Diversity • Technology DeCenzo and Robbins HRM 7th Edition

  33. PREVIEW: CHAPTER 2 • Guess what the topic is? • (a) Civil Rights Act • (b) Americans with Disabilities Act • (c) Family and Medical Leave Act • (d) Employee Retirement and Security Act • Arrange them in chronological order for 1 extra grade point. DeCenzo and Robbins HRM 7th Edition

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