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Partnering with Career Centers to Maximize Client Services

Partnering with Career Centers to Maximize Client Services. Commonwealth Workforce Coalition 10 th Annual Statewide Conference Thursday, May 9, 2013. Partnering with Career Centers to Maximize Client Services. Assumptions Community Organizations (COs) do not know about Career Centers.

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Partnering with Career Centers to Maximize Client Services

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  1. Partnering with Career Centers to Maximize Client Services Commonwealth Workforce Coalition 10th Annual Statewide Conference Thursday, May 9, 2013

  2. Partnering with Career Centers to Maximize Client Services • Assumptions • Community Organizations (COs) do not know about Career Centers. • “Career Centers are great and provide valuable services”. • “Career Centers turn our clients away/don’t treat them well.” • COs send clients/customers who are not job ready • “We don’t want to share - $, clients, networks, etc”

  3. THE MASSACHUSETTS WORKFORCE DEVELOPMENT SYSTEM Deval L. Patrick, Governor Joanne F. Goldstein, Secretary EOLWD Alice Sweeney, Acting Director DCS

  4. Key Principles MA Workforce Development System Provide services to job seekers and employers – dual customer focus Streamline services through better integration at the local level through a one-stop delivery system Empower individuals through choice, provision of information and support by One-Stop partners Provide “universal access” to One-Stop Career Center system and to core employment related services Increase accountability through establishment of performance measures Provide Youth services that are linked to local labor market needs and community youth programs and services, and that have strong connections between academic and occupational learning

  5. GOVERNANCE Governance of the MA Workforce Development System is evidenced at three levels: National Level – U.S. Department of Labor (DOL) State Level – Executive Office of Labor and Workforce Development (EOLWD) Local Level – Chief Elected Official (CEO) and Local Workforce Investment Board (LWIB)

  6. THE MASSACHUSETTSWORKFORCE INVESTMENT SYSTEM Executive Office of Labor & Workforce Development Joanne F. Goldstein, Secretary Massachusetts Workforce Investment Board (MWIB) Commonwealth Corporation Nancy Snyder, President Department of Unemployment Assistance Michelle Amante, Director Department of Career Services Alice Sweeney, Acting Director

  7. 16 Local Workforce Investment Areas • 34 One-Stop Career Centers (32 Full Service Centers-2Limited Service Centers) • Statewide Performance FY 2012 • 196,600 job seekers served (21,061- Boston) • 101,043 UI Claimants served (8,855 – Boston) • 12,844 employers served (588 – Boston)

  8. MA WORKFORCE INVESTMENT AREAS AND CAREER CENTERS LOCATIONS

  9. The MA Career Centers are the cornerstone of the MA Workforce Development System connecting workers and employers. The goals of a Career Center is to integrate systems to: Better leverage resources and manage labor market cycles Better meet the needs of diverse populations Better prepare workers to meet the needs of local businesses

  10. HELP JOB SEEKERS: Prepare to find their next job Explore options to upgrade your skills and/or change careers Access specialized services Connect to community resources PROVIDE EMPLOYERS WITH: Recruitment hiring; Job matching with potential hires; Accessing labor market information; Accessing workforce training grant information; and Accessing tax credit program information.

  11. CAREER CENTER MEMBERSHIP Open to all job seekers and employers Job seekers do not have to be unemployed to use Career Center services Provides access to Career Center services Membership allows use of any One-Stop Career Center across the Commonwealth

  12. OVERVIEW OF FUNDING Career Centers provide access to an extensive array of information and services to assist job seekers and employers Majority of funding is federal (blue circles)

  13. Career Center Services LOW HIGH Skills/Resources Skills/Resources Support Services Housing Food Stamps Shelter Career Planning Public Assistance Case Management Labor Market Info Health Care Info Training Information Computer Skills Internet Access Assessments Core Services Job Development CORI Assistance Credit Management Mock Interview Resume Interviewing Skills Social Networking Individual Counseling Computer Access Older Worker Support Workshops Computer Tutorials OJT Disability Services Intensive Services Food Bank Small Business Start-up Mental Health Job Seeker

  14. BUSINESS SERVICES LOW HIGH Support Services Workforce Training Fund Industry Briefings OJT Industry Trends Internships Computer Job Matching Pre-Screening Job Applicants Core Services Targeted Job Marketing Facilities Use Work Opportunity Tax Credit Electronic Job Posting Recruitment Activities Risk Aversion Information Career Fairs Job Fairs Rapid Response Federal Bonding Enhanced Employers

  15. Career Center and Community Agency“Cultural Gaps” Career Centers and Community Agencies are both dedicated to helping improve people’s lives and economic self-sufficiency To effectively help mutual customers or clients, we need to understand each other realities, and the cultures in which we operate Culture: integrated patterns of human knowledge, beliefs, and behaviors… What are some ways our cultures match up? Not matching up can lead to misunderstandings

  16. Career Center and Community Agency“Cultural Gaps”

  17. Levels/Types of Partnership • Handshake – Informal; “Let’s support each other”; Display mutual flyers & information; Can say “Yes” or “No” • Mutuality – Cross referrals; mutual contacts; Cross visitation • Reciprocity – Quid Pro Quo; exchange of goods/services; win/win • Letter of Support – “We support you/you support us”; “we hope you get the funding”

  18. Levels/Types of Partnership • MOU/MOA – Letter of agreement; grant funded partnership; shared funds; roles and responsibilities • Formal Agreement/Contract – Scope of work; agree to work together for mutual benefit of shared customers/clients

  19. Partnering with Career Centers to Maximize Client Services • Solutions/Strategies • Get to know career centers and what they have to offer • Visit a career center • Develop reciprocal relationships for mutual benefit • Look for opportunities to collaborate/identify efficiencies • Embrace the “Village” concept/linkages

  20. One Stop Career Centers and Lead Operators Please note: OSCC Director may be staff member of the partner agency that is not the Lead Operator.

  21. Partnering with Career Centers to Maximize Client Services Presenters: • Rosemary Alexander, Director, JobNet Career Center, Boston (617-338-0809) ralexander@detma.org • Don Anderson, Director, Workforce Central, Worcester (508-799-1600) danderson@detma.org • Mike McQuaid, Director, Career Center of Lowell (978-458-2503) Michael.McQuaid@cclowell.org

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