RPA @ Essity

1. RPA @ Essity Frida Hanson frida.hanson@essity.com Business Process Automation Manager

2. 2008 – 2014 M.Sc. Industrial Engineering and Management 2014 – 2016 Graduate Engineer Projects, Global Manufacturing (GM), Essity 2016  Project Leader RPA Business Analyst RPA Manager RPA Manager RPA + Analytics Global Business Services (GBS), Essity ICSS

3. RPA in Essity ? Some key choices Essity & GBS Top of Mind ICSS

4. Essity is a Leading Global Hygiene and Health Company ICSS

5. Essity in Brief 118,500 SEK million in net sales 2018 12,935 SEK millionin adjusted EBITA1) 2018 Sales in approximately 150countries Employees, approximately 47,000 1) Excluding items affecting comparability ICSS

6. Executive Management Team 2. Produces Magnus Groth President and CEO Anna Sävinger Åslund SVP, Group Function Human Resources Joséphine Edwall-Björklund SVP, Group Function Communications Fredrik Rystedt CFO and EVP Head of Group Function Finance Mikael Schmidt SVP, Group Function Legal Affairs, General Counsel and Secretary of the Board 3. Market and Sells Donato Giorgio President Global Manufacturing 1. Innovates Tuomas Yrjölä President Global Brand, Innovation and Sustainability GLOBAL UNITS Ulrika Kolsrud President Health and Medical Solutions Volker Zöller President Consumer Goods Pablo Fuentes President Latin America Don Lewis President Professional Hygiene Robert Sjöström President Global Operational Services BUSINESS UNITS ICSS

7. Essity Executive Management Team Magnus Groth President and CEO Anna Sävinger Åslund SVP, Group Function Human Resources Joséphine Edwall-Björklund SVP, Group Function Communications Fredrik Rystedt CFO and EVP Head of Group Function Finance Mikael Schmidt SVP, Group Function Legal Affairs, General Counsel and Secretary of the Board Donato Giorgio President Global Manufacturing GOPS = Global Operational Services Sourcing, IT, GBS, etc. Tuomas Yrjölä President Global Brand, Innovation and Sustainability GLOBAL UNITS Ulrika Kolsrud President Health and Medical Solutions Volker Zöller President Consumer Goods Pablo Fuentes President Latin America Don Lewis President Professional Hygiene Robert Sjöström President Global Operational Services BUSINESS UNITS ICSS

8. GBS provides company cars, accounting, invoice handling, correct vendor master data, laptops, office spaces… Head of GBS Financial Services Customer Admin Services Sourcing Admin Services Master Data Services HR Services Workspace Services Service Excellence ~ 900 employees ~ 30 locations Global Service Lines Process Improvement driven in dedicated “Service Development Teams” Service Excellence = technology, service management SAP – core system ICSS

9. RPA in Essity ? Some key choices Essity & GBS Top of Mind ICSS

10. The RPA Journey 201620172018 2019 Scaling + AI PoC, start-up, software selection Starting up Becoming good at it ICSS

11. The RPA Journey Combining w Cognitive Business Analyst Lights What new technology can we use? RPA! Implementation Partner, Software Supplier selected 2 robots live 2 robots re-built and live for real 201620172018 2019 CHAOS Proof of Concept Operational at last! ~ 30 in total Project Start Goal: Implement 10 robots and get trained Team size ICSS

12. Digital Operational Platform – the ecosystem Interact Virtual assistant IPsoft Amelia Interact Virtual assistant Automate RPA BluePrism Process Workflow IPsoft & Ivanti Process Workflow Automate RPA + GBS Service automation . Insight Analytics MS Power BI Share Knowledge & Docu management Share Knowledge mngt IPsoft & Ivanti Insight Analytics Support/Request Service portal Ivanti Request Service portal ICSS DigOP - powered by IT

13. Operating Model Simplified RPA in GBS and IT work as ONE TEAM CUSTOMER (INTERNAL) IT GBS I do it! It’s suitable and the business case is there, I order the automation from IT I have this repetitive task, wonder if it can be automated? IT Team Lead RPA Manager Dev, EU Dev, EU Dev, EU Any internal customer GBS/BU Supply, Sourcing, Logistics, Finance, Sales, Marketing etc etc. Business Analyst, EU Business Analyst, NA Dev, EU ICSS

14. Business Case Sign-Off Standard Price List ICSS

15. Standard Timeline Design Can take 1 – 52 weeks Dev Baby Tec Des Dev UAT HyperCare Very Small HyperCare Development UAT Tech Design Small Development HyperCare Tech Design UAT Medium HyperCare Tech Design Development UAT Large ICSS

16. Characteristics of Essity automations Repetitive, time consuming administrative tasks (20-80 hrs/week) Swivel chair activities Report creation Validating/comparing Request forms/ service requests Masterdata Reminders ICSS

17. RPA in Essity ? Some key choices Essity & GBS Top of Mind ICSS

18. Key Choice 1: Developers in IT We heard: ”RPA is so easy so even business people can develop it” • Architecture • Scripting Quality & Supportability • Leverage scheduling • Leverage Best Practice & Knowledge exchange • Agility Developers in IT ICSS

19. Beehive Where do you put your people and why? How many do you need? ICSS

20. Key Choice 2: Champion focus How to get a pipeline? • Re-use existing fora, like • Global Logistics Forum • IT Solution Owners • IT Architecture Forum • GBS Service Development • When a function/unit is starting to mature, introduce “Business Analyst Light” • GBS Service Development • Professional Hygiene Business Logistics Business Analyst = 30% marketing, education & awareness creation Work with those who want you there (at least in the beginning) ICSS

21. Beehive How do you create a pipeline of good RPA projects? ICSS

22. RPA in Essity ? Some key choices Essity & GBS Top of Mind ICSS

23. Become Intelligent Automation BA Light Concept – roll out further From idea to ready PDD (ANALYTICS & Machine Learning) Drive pipeline better ICSS