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Leeds City Council Housing: Engaging Tenants and Building Communities

Discover Leeds City Council's housing journey, challenges, and current approach involving 55,500 homes and 80,000 tenants. Explore how the council is striving for community engagement, tenant involvement, and inclusivity across diverse neighborhoods.

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Leeds City Council Housing: Engaging Tenants and Building Communities

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Presentation Transcript

  1. Leeds City Council

  2. To cover… • About us • Our ‘involvement’ journey • Our current approach • Sharing some challenges

  3. About Housing Leeds • 55,500 homes • 80,000 tenants and their families • 116 high rise flats, 127 sheltered schemes – with different management models • Growing proportion of under 30s and over 85s • Diverse people, places and property types over 213 square miles. • Network of traditional estate housing offices – moving to wider Council ‘Community Hubs • 120+ Housing Officer roles • 40+ active Tenants Associations

  4. Background • 2013 – 3 ALMOs into a single council housing service • Harmonisation- Development of Strategic Tenant Body and new involvement framework…how do we keep everybody happy?

  5. No sunshine after the rain… • Complexity- governance, formality and communication • Officer time and resources v outcomes? • What about the views of the other 79,500 other tenants? • What about community development?

  6. ‘Round 2… trying to streamline’ • 1 Year on evaluation and wider research. • Reputation and Credibility - The risk of listening and acting on the views of a few. • Relevancy - Offering something people want to be part of. • Value / VFM - Can we evidence outcomes and benefit to wider Housing Leeds/LCC? • Culture - Whole organisation commitment to listening and responding to feedback of all kinds.

  7. Now… • A broader and more informal framework recognising: • Tenant Engagement • Tenant Involvement • Community Develop- ment

  8. Wasn’t a painless journey… • “But that’s the way we’ve always done it” • Repeating the same key message over and over • Some compromises had to be made • 6 month consultation but….we did it TOGETHER

  9. How’s tenant involvement working? • Repairs Service Improvement Group • High Rise Strategy Implementation Group • TARA Panel • Voice of Older Leeds Tenants • Housing Advisory Panels (£450k) • VITAL (more flexible) • Service improvement focus / forward looking • Using all available info • Co-design principle • Unrepresentative by nature (but ok, as act on and interpret feedback from many)

  10. How’s tenant engagement working? • Social Media push • Surveys / emailing • Network of TARAs • ‘everyone’s’ role – Annual Home Visits • 100s coffee mornings, keep fit, lunch clubs… • Better local web info • Hubs, pop-ups, galas, drop ins, surgeries • Tenants can directly connect to us in a way that suits them. • Informal and responsive interaction • Localised or targeted • Accessible by the many

  11. How’s community development going? • Award winning parenting programme • Premier League Kicks • Wifi – Digital Inclusion work • HAP community grants • Funding Leeds • #Communities Can • Working with communities, community groups and partners to identify and deliver programmes or projects which help build the skills and resilience of communities

  12. Current Challenges? • Showing our worth (our impact to wider Housing and Council priorities) • Maximising external funding and relationships with third sector • Focus on priority neighbourhoods – significant changes in wider LCC • A more community approach (ABCD) – and letting the community tell the story • The role of technology • The right people

  13. Any Questionsian.montgomery@leeds.gov.uksarah.lockwood@leeds.gov.ukwww.leeds.gov.uk/councilhousingwww.facebook.com/HousingLeedswww.twitter.com/HousingLeeds

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