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Enhancing Taxation Services Through Digital Innovation and Consolidation

This presentation by Commissioner for Revenue, Pierre Vella, discusses the implementation of EU Commission Directives on VAT refund, Mini One Stop Shop, and Digital Malta. It highlights the benefits of online systems for improving services, offering secure transmission, immediate acknowledgments, and cost reduction. The strategic themes of Digital Malta, focusing on Digital Citizen, Digital Business, and Digital Government, are also explored. The consolidation of services across VAT and Inland Revenue, simplification of processes, and stakeholder consultations for service improvements are key points discussed. The presentation details the timeline for Taxation On-Line Services, emphasizing the introduction of Mini One Stop Shop registration services and tax returns online, effective from January 2015. Commissioner Vella emphasizes the importance of stakeholder engagement and service enhancements in line with EU Digital Agenda goals.

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Enhancing Taxation Services Through Digital Innovation and Consolidation

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Presentation Transcript

  1. Commissioner for RevenueMini One Stop Shope-Government Presented by Name: Pierre Vella Organisation: MITA –Taxation Projects Date: 3rd September 2014

  2. Background • EU Commission Directives • VAT Refund (8th Directive) – Launched January 2010 • Mini One Stop Shop effective January 2015 • Ministry of Finance • Commissioner for Revenue: Consider on line systems as a tool for improving services • High volume forms and payments are available as on-line services • Digital Malta • Launched in March 2014 by the Prime Minister • Strategic Themes: Digital Citizen, Digital Business, Digital Government

  3. EU Directives • The EU Digital Agenda for Europe • A number of goals inlcuding: • 50 % of citizens to use e-Government by 2015, with more than half returning completed forms • for all key cross-border public services, (to be agreed by Member States in 2011), to be available online by 2015

  4. Commissioner for Revenue • On-Line services provide opportunity for service improvement: • Immediate and secure transmission • On-line receipt and acknowledgements • Information about accounts, return status is available • Reduces costs and overheads • High Volume forms and Payments are available on-line • VAT Returns, payment • FSS forms and payments • Income Tax Returns and payment • Payment direct or through Internet Banking Systems

  5. Digital Malta – Strategic Themes

  6. Consolidation of Services • Commissioner for Revenue will consolidate a number of services across VAT and Inland Revenue • Processes and portal for using the e-services will be consolidated • Unified process for registration, authorizations and delegations and assignments • Simplified forms • User Management

  7. Consultation with Stakeholders • MITA and Commissioner for Revenue will hold meetings with stakeholders to: • Review and improve the on-line services • Improve related back office processes where required

  8. Taxation On-Line Services • Mini One Stop Shop • Registration Services available on 1st October 2014 • Tax Returns and payments form 1 January 2015 • Registration for services • Current VAT application forms to be used • Based on e-ID where user has been issued with a Malta Identity Card • Process and forms exist for non (Malta) ID-Card holders

  9. Thank You

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