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Management of (Industrial) Services From Cost Factor to Driver of Hope

This publication explores the management of industrial services in the German machinery industry, focusing on the development and importance of services, profit margins, product-service integration, value adding solutions, and strategies for service profitability.

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Management of (Industrial) Services From Cost Factor to Driver of Hope

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  1. Management of (Industrial) ServicesFromCost Factor to Driver of Hope

  2. Management of (Industrial) Services • Overview • What are „Services“ ? • How do „Services“ develop ? • How to teach „Service Management“ ?

  3. Reality in the German Machinery Industry(2004) Profit Margins from Ind. Services Overall Profit Margin Profit Margins from New Machinery >20% 3% +/- 1% Much Higher Profit Margins from Service Activities Quelle: VDMA

  4. Management of (Industrial) Services • What are „Services“ ? Services in … Services for … Businesses /Areas of Activity Services as …

  5. Management of (Industrial) Services • Overview • What are „Services“ ? • How do „Services“ develop ? • How to teach „Service Management“ ?

  6. Product Services Services Product Development Perspectives in Service Management Contribution of Services to Product Differentiation ...to a producing value provider ...via a service based producer... from Producer... Product Services Sales / Profit Contribution by Services

  7. „Service Mess“ reduces Business Success Integrated Service Management Product Profitability Sum + Time - Service „Service Mess“ Service Desert Service Garden

  8. The Value Adding Solution Provider ... value adding Solution Provider ... value adding Solution Provider ...service based producer ...service based producer X From product producer... From product prodicer... Flexibility & Strategy Segment spezific offers! Not one corrct position!

  9. Management of (Industrial) Services • Overview • What are „Services“ ? • How do „Services“ develop ? • How to teach „Service Management“ ?

  10. To put to use To recognize Success x = Customer‘sNeeds Sci + Techn Driving the Business Market x (Sci + Techn) = Success 12129a-e

  11. Quality of Life Performance improvementIntegration + Customers & environment Q of processes Q-Management + Internal processes Q-Assurance + Product-Q-Control Products& Services,Organisation Q of performance Hierarchy of Quality + Corporate culture & increase of corporate value Business Excellence Q of corporation

  12. The Future of Industrial Engineering Einzigartigkeits Product / Feature - - orientiert orientation minimizing risks Risikomindernd Cooperations & networks Kollaborierend fast adaptation Agil Vervielfachend multiplication Value increasing Service orientation Dienstleistend

  13. Literatur Schuh/Friedli/Gebauer Hanser Verlag München 2004

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