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The changing world of public service

This project focuses on the transformation and improvement of youth services to meet government expectations and enhance the quality of provision. It explores innovative approaches, ethical conduct, and partnerships to develop comprehensive and effective youth work. The project also emphasizes the importance of strategic objectives, involving young people, and staff development in delivering high-quality youth services.

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The changing world of public service

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  1. The changing world of public service Quality Leaders Project – Youth Induction session8 January, 2004

  2. The Local Authority Context • Comprehensive Performance Assessment • BV Performance Indicators • Equalities Standard • Legislative framework • Neighbourhood Renewal • Workforce development

  3. The Public Library Context • Building Better Libraries • Position Statement • Comprehensive & Efficient (Standards) • Framework for the Future • Libraries for All (DCMS) • People’s Network

  4. Building Better Library Services (2002) • Traditional services in decline • Rethink services: user’s views • Challenge: why & how • What do users & non-users need • Staff ownership & commitment • Managers accountable for resources

  5. Public Library Standards (2001) • Guide continuous improvement • Planning & accountability • Link planning and performance • Rigorous performance monitoring • Implement BV concept

  6. Framework for the Future (2003) • Vision for libraries • Reading & informal learning • Digital skills & services • Seeks to tackle: • social exclusion • community identity • develop citizenship

  7. Changing Youth Services • Government expectations • Transforming Youth Work • Innovation in youth work • Quality develops • Standards of youth provision • Ethical conduct in youth work • New partnerships

  8. Government expectations (2004-05) Performance measure (13-19 yrs.) • Level of ‘reach’ • Level of participation • Participants gaining recorded outcomes • Participants gaining accredited outcomes

  9. Transforming Youth Work (NYA, 2001) • Strategic objectives • The local context • Involving young people • Equality & diversity • Quality & staff development • Implementation plan

  10. Innovation in youth work(NYA, 2001) Innovation concerns provision and management of youth work • Break new ground (knowledge & practice) • Develop capacity for original ideas and action • Creative achievement: add value to quality & range of work

  11. Quality Develops (NYA, 2001) • Effective policies • Youth pledge of entitlement • Wide range of opportunities • Comprehensive support • Active citizenship & representation • Meet needs and aspirations

  12. Standards of Youth Provision (work in progress) • Safe, equipped premises • Adequate opening hours • Electronic information • Range of curricular experiences • Ensure satisfaction; promote achievement • Sufficient no. of qualified staff…

  13. Ethical Conduct in Youth Work Ethical principles • Treat young people with respect • Rights to own decisions and choices • Welfare and safety of young people • Promotion of social justice Professional principles • Need to be accountable • Develop skills & competence…

  14. Library-Youth Service partnership in Merton • Youth Library Development Officer • The Youth Library Forum • Trainee Youth Worker in library • “Youth Space” in library • Production of Merton Sense • The future: music, film, drama • Strategic Steering Group

  15. Further information • CPA: http://www.audit-commission.gov.uk/cpa/ • Best Value: http://www.scotland.gov.uk/about/FCSD/LG-PERF4/00014838/Home.aspx • ODPM Local Government Performance: http://www.bvpi.gov.uk/pages/Index.asp

  16. Check this out • National Youth Agency: http://www.nya.org.uk/Homepage.asp?NodeID=88833 • Department of Culture, Media & Sport http://www.culture.gov.uk/default.htm • Resource: http://www.resource.gov.uk/ • CILIP: http://www.cilip.org.uk/index.html

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