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How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer

How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer. Jose Marroquin. j osem.marroquin@outlook.com josem_marroquin@bantrab.net.gt. Introduction & Agenda. About The Bank Before Nagios Business case Nagios Implementation Revenue increase Nagios Today

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How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer

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  1. How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer Jose Marroquin josem.marroquin@outlook.com josem_marroquin@bantrab.net.gt

  2. Introduction & Agenda • About The Bank • Before Nagios • Business case • Nagios Implementation • Revenue increase • Nagios Today • Nagios in the future

  3. About The Bank • Located in Guatemala, Central America • 3,500 employees • 140 Branches • Risk Qualification “A” By Fitch Ratings

  4. BEFORE NAGIOS • Lost • Unquantifiable losses • Architectural purchase decisions.

  5. BUSINESS CASE project approval process

  6. DiamondOrganizationalExcellence 2. Tree Ms - Measures, Goals, Means 3. StrategicAlignment 1. StrategyFocus 5. OrganizationalAgility 6. Improvement, Enhancement 4. ExecutionCulture

  7. Why Service Excellence is part of our strategy? • “There is only one boss, the customer, and he can fire everybody in the company from the chairman down, simply by spending his money somewhere else.” • Sam Walton

  8. Direction and operationalization Execution Aligning the direction to the operationalization and execution

  9. StrategicObjectivesMap StrategicObjectivesMap Linked measures to the four perspectives Strategictheme: SERVICE EXCELLENCE FINANCIAL (Growing up in the local market with current products Increaseprofitability Growingmarket CUSTOMER Customer satisfaction Increaseproductivity INTERNAL BUSINESS PROCESS Enhacement of allservices Fulfill the requirements of business operations Increasestafftrainning LEARNING AND GROWTH Improve staff productivity

  10. StrategyOperacionalization: serviceexcellence MEANS Direction MEASURE GOALS Whichis my objective? How I makemyselfsuretoachievetoit? Whichwouldbetheexpectedimpact? How do I achievethatimpact?

  11. How can we achieve our Strategic Goals of Service Excellence?

  12. Priorización de iniciativas-proyectos STRATEGY THEME: PROJECTS TO ACHIEVE SERVICE EXCELLENCE OBJECTIVES Projects portfolio high NAGIOS ITIL, ISO 20000 SERVICE CULTURE Disney standards STRATEGY CRITERIA Low Return of investment, ROI high Low ECONOMIC CRITERIA

  13. Analysis of Project Investment

  14. Nagios: Project approval process Strategy focus Project Implementation Strategic objectives Projects Portfolio Analysis Investment

  15. SUCCESSFUL NAGIOS PROJECT IMPLEMENTATION • Have all needed resources • Staff Training • Focus: Services generating 80% of income (Pareto) • Phase Down plan development • Results delivery • Policies & Procedures

  16. BUSINESS CASE Nagios today

  17. NAGIOS TODAY • Monitoring • > 1000 Host. • > 3000 Services • Created more than 30 diagrams

  18. important achievements with Nagios xi AND NETWORK ANALIZER

  19. REAL TIME MONITORING

  20. SERVICES TRACEABILITY

  21. SERVICES ACCOUNTABILITY

  22. PREVENTIVE ACTIONS

  23. SAME SERVICE ORIENTED INTEGRATION OF DIFFERENT COMPONENTS, VARIOUS TECHNOLOGIES.

  24. NAGIOS NETWORK ANALIZER

  25. CHECK, BANDWITH IN REAL TIME. Network Analizer

  26. BANDWITH BY IP Network Analizer

  27. BUSINESS CASE It depends on the new trends, that I find during this conference. THE FUTURE ON NAGIOS

  28. How I Visualize Nagios in the Future • Nagios Integrating ITIL platform

  29. KPI’S Delivery Performance Communication: Periodic daily reports from the business Business Service: Internet Banking

  30. Service Operation: Function service Desk Integrated By Nagios

  31. Incident management kpi

  32. Conclusion • How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer • Includes Nagios in your Strategic Project Portfolio. • Focus on services that will generate 80% of your income (Pareto) • Service quality versus service costs • Some Incomes • Savings for Hardware Acquisition • 99.9 % UP Time Services: Customer Satisfaction. • Business Areas believes in IT Department and Create more products and services. thanks

  33. “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others to show them how well you do what you do.” • Walt Disney

  34. Questions? • Any questions? • Thanks!

  35. Thanks! Jose Marroquin Josem.Marroquin@outlook.com Josem_Marroquin@bantrab.net.gt

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