1 / 35

STATISTICS OF POLAND

STATISTICS OF POLAND. " Questions to the Central Statistical Office " The simple FAQ service versus a discussion web forum. Forum - Pros & Cons. There are 2 models of knowledge in the computer mediated communication : t raditional - expert model

toby
Download Presentation

STATISTICS OF POLAND

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. STATISTICS OF POLAND "Questions to the Central Statistical Office" The simple FAQ service versus a discussion web forum.

  2. Forum - Pros & Cons There are 2 models of knowledge in the computermediated communication: traditional - expert model new - collective wisdom model – "wisdom of crowds" (example: Internet discussion forum)

  3. Forum - Pros & Cons Potential advantages of forum are obvious: Huge number of information recipients. E-interaction encourages people to discussion. Communication is egalitarian - many people can talk almost synchronously. Geographic and transport limitations disappear. Form of statistical e-learning. Efficient way of statistics popularization ("buzz marketing" is very fashionable).

  4. Forum - Pros & Cons Potential advantages of forum are obvious: Improvement of information exchange between the CSO and its customers. Forum makes the knowledge synthesis of all users ("collective intelligence" or "connected intelligence"). Cooperation with users helps with improving statistical products according to expectations ("customer made" is today’s megatrend). Naive questions frequently help create better solutions. Way of building a net community around statistical institution.

  5. Forum - Pros & Cons Forum problems: Forum usually concerns a main topic or one reality aspect (equal treatment of all statistical topics is important in dissemination). Mass information can deteriorate the quality of service (content must be clear also for less advanced users). Lack of consensus or lack of conclusion in discussion process. Users expect immediate reaction for their questionsor requests – otherwise the forum is lifeless.

  6. Forum - Pros & Cons Forum problems: Possible danger of groupthink syndrome (self-censorship of forum members, lack of cricticism etc.) – or contrary: Intentional publishing of controversional or absurd statements by users who tend to a conscious provocation ("the trolls" in web slang). Possible conflicts blocking the debate. Possible information redundancy as the result of information noise (worse communication efficiency). Rapid spread of mistakes or false interpretations among the forum members.

  7. Forum - Pros & Cons Forum problems: Each web forum needs the "Gurus" - also called "the Angels" or "the Evangelists" - who are considered as the respectable experts and can maintain the debate. Expert can rapidly lose Guru’s position since statistics is hugely extensive domain and some mistake is always possible.

  8. Conclusions: The simple FAQ service is stabler as dissemination tool at the current stage. A web forum should be taken into account as the future challenge. A single-topic discussion forum is planned to be created as an additional information and promotion medium for the next National Census in Poland.

  9. CSO WEB PORTAL The FAQ Service

  10. QUESTIONS TO CSO Questions & Orders Questions to CSO

  11. ASKING QUESTIONS USER’S INTERFACE

  12. ASKING QUESTIONS(USER’S INTERFACE) User’s e@mail address User’s question Send

  13. ASKING QUESTIONS USER’S INTERFACE: Please follow the animation …

  14. ASKING QUESTIONS(USER’S INTERFACE) Questions – Input Queue

  15. ANSWERING QUESTIONS MODERATOR’S INTERFACE & ROLE

  16. MODERATOR’S WEB CONSOLE Administration Panel Questions and FAQ Service Show the questions FAQ Service

  17. ANSWERING QUESTIONS There are 3 OPTIONS in the moderator’s web application.

  18. ANSWERING QUESTIONS OPTION 1 - CONDITIONS: The question is worth adding to FAQ web list. The moderator can answer on his/her own (since the issue is typical).

  19. MODERATOR’S INTERFACE(WEB APPLICATION – OPTION 1) Answer the question User: Question: The question will be added to FAQ web list. The moderator is answering on his/her own. Answer *: Add question to FAQ list: Forward to Dissemination Department Yes No Send Cancel * - answer is mandatory

  20. ANSWERING QUESTIONS OPTION 1: Please follow the animation …

  21. Frequently asked question ! e@mail ANSWER OPTION 1:MODERATOR’S INTERFACE Questions (Output Queue) FAQ WEB LIST

  22. FAQ WEB LIST FAQ WEB LIST

  23. FAQ WEB LIST Question link

  24. FAQ WEB LIST Question & Answer Questions are removed manually.

  25. ANSWERING QUESTIONS OPTION 2 - CONDITIONS: The question is not worth adding to FAQ list. The moderator can answer on his/her own (the issue is not too complex).

  26. MODERATOR’S INTERFACE(WEB APPLICATION – OPTION 2) Answer the question User: Question: Answer *: The question will not be added to FAQ list. The moderator is answering on his/her own. Add question to FAQ list: Forward to Dissemination Department Yes No Send Cancel * - answer is mandatory

  27. ANSWERING QUESTIONS OPTION 2: Please follow the animation …

  28. Just a question … e@mail ANSWER OPTION 2:MODERATOR’S INTERFACE Questions (Output Queue)

  29. ANSWERING QUESTIONS OPTION 3 - CONDITIONS: The question is not typical (too complex, strange or wrongly directed). The moderator is not able to answer on his/her own.

  30. MODERATOR’S INTERFACE(WEB APPLICATION – OPTION 3) Answer the question User: Question: The moderator is forwarding this question to CSO Dissemination Department. Answer *: Your question has been for Add question to FAQ list: Yes No Forward to Dissemination Department Send Cancel - answer is mandatory

  31. ANSWERING QUESTIONS OPTION 3: Please follow the animation …

  32. Complex question … Enigmaticquestion … Wrongly directedquestion … e@mail e@mail ANSWER PLEASE WAIT OPTION 3:MODERATOR’S INTERFACE OR CSO Dissemination Department Questions (Output Queue) Experts

  33. ANSWERING QUESTIONS Examples of wrongly directed questions: • "Please help me find out something more about my ancestor who migrated to Poland from the lands of today’s Ukraine. His surname was …" • "How many people have Makowski surname in Poland? I need this information for my book … " The CSO Information Department experts always try to give at leasta useful clue …

  34. ANSWERING QUESTIONS Daily about 20 questions are received. Each question is removed automatically from the system just after sending the e-mail with reply. Storage in a system database does not make sense because questions are too numerous. Questions and answers listed in the FAQ web service are removed manually.

  35. The End Thank you for attention

More Related