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Emotional Intelligence A Guide to How it Works

Emotional Intelligence A Guide to How it Works. Did you ever know anyone?. Who just didn’t get it? Said the wrong thing? Did the wrong thing? Couldn’t get along with anyone? Or everyone? Missed cues at meetings/parties That you just couldn’t be around Who drove you crazy!.

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Emotional Intelligence A Guide to How it Works

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  1. Emotional Intelligence A Guide to How it Works

  2. Did you ever know anyone? • Who just didn’t get it? • Said the wrong thing? • Did the wrong thing? • Couldn’t get along with anyone? Or everyone? • Missed cues at meetings/parties • That you just couldn’t be around • Who drove you crazy!

  3. How are you Feeling? • What is an emotion? • Why is it important? • Learning to understand what you are feeling? • How does it affect your mood? • Our emotions and moods are contagious

  4. Primary and Secondary Emotions • WorryAnxietyInsecurityLow Self EsteemSelf-hatredDepressionAnger/Rage--(complicated and built up) Primary Secondary DisapprovalDisdainHatredColdnessHostilityPersecution ComplexParanoiaDistrustJealousy JoyHappinessSatisfactionFulfillmentContentmentPeaceFearShame SadnessHurt GuiltFrustration DissatisfactionDisappointment -- happen in the moment/real time

  5. Next… • We know how we feel… • What does it mean? • Keep a journal of your emotions and your behaviors… • When I am angry, I yell • When I am sad, I cry • When I am hurt, I shut down • When I am overwhelmed, I make mistakes

  6. Understand Emotions • Learn how to be the best listener • Watch others’ body language • What are they are really feeling? • What emotion is the tone conveying? • Do their tones and their emotions match? • Become more comfortable sharing your emotions

  7. Understanding the Brain • Thalamus Relay center between our conscious and subconscious Reacts appropriately • Cortex Thinking center-makes Sense & sends messages • Amygdala Regulates emotional responses • Here is our chance to change behavior

  8. How does EQ really work?

  9. Our Response to Stress Irrational, kneejerk reaction , entirely emotional “Scream and Yell” “Losing it” Activation of “lower” brain regions STRESS • Traffic Calm response, combination of emotion and logic “Work to fix it” Activation of “higher” brain regions • Awakened by a scary noise • Yelling at work • Worrying email/phone call • Impending deadline • Bad news

  10. The Key Ingredient: Empathy • Asking questions to understand how others are feeling? • How does your words/actions affect others? • Anticipating how others are feeling?

  11. Changing your Emotions • How does a lucky rabbit foot make you feel? • Has music ever changed your mood? • A picture of your family? • A smell of coffee? • Listening to a story about someone who did something amazing? REPROGRAM OR REWIRE YOUR BRAIN: WHAT WORKS FOR YOU?

  12. Controlling your Emotions • Identify how you feel and then… • Pause • Walk away • Take a deep breath • Do a crossword puzzles, Sudoku, etc. • Laugh • Relax • Paint, Draw, Cook

  13. Emotionally Intelligent People… • Are empathetic… care how others feel • Are willing to change… and open to it • Are positive people, that people want to be around • Focus on achieving goals while motivating others

  14. eSlide - P4065 - WorkLife4You Emotional Health Web Service Self-Improvement Library Stress & Coping Library Interactive QuizzesAnxiety Test, Depression Test, Patience Test, Self-Esteem Test, Team vs. Individual Orientation Test Audio Tips and PodcastsChange in Uncertain Times HTML Articles Related Web Sites On Demand WebinarsEmotional Intelligence, Happiness, The Positive Effects of Self-Esteem on Performance, Letting Go of Worry and Anxiety, Resiliency: How to Bounce Back from Adversity, Stress Management, Stress Management with Humor WorkLife4You GuidesCommunication Skills for Healthy Relationships, Conflict Resolution, Tips for a Healthy Marriage, Happiness, The Power of Positive Thinking, Stress Management, Stress Management for Customer Service Representatives WorkLife4You Resources WorkLife4You web site www.WorkLife4You.com

  15. Let WorkLife4You Make Your Life a Little Easier! Contact WorkLife4You 24/7: 1-877-WL4-NOAA (1-877-954-6622) (TTY 800-873-1322) http://www.worklife4you.com — Look for the Member Login box — Not a registered member yet? Follow the “Start Now” link and enter Registration Code: noaa 15 15

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