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Paul V. Anderson’s Technical Communication , 6 th ed.

Writing Reader-Centered Correspondence: Letters, Memos, and E-mail. Paul V. Anderson’s Technical Communication , 6 th ed. Adopt a reader-centered “you-attitude.”. State your main point up front—unless your reader will react negatively. Keep it short.

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Paul V. Anderson’s Technical Communication , 6 th ed.

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  1. Writing Reader-Centered Correspondence: Letters, Memos, and E-mail Paul V. Anderson’s Technical Communication, 6th ed.

  2. Adopt a reader-centered “you-attitude.”

  3. State your main point up front—unless your reader will react negatively.

  4. Keep it short.

  5. Give your readers the background they need.

  6. Use headings, lists, and graphics.

  7. Global Guideline: Learn the customs of your readers’ culture.

  8. Follow format conventions for respective forms: Writing Reader-Centered Letters Writing Reader-Centered Memos Writing Reader-Centered E-mails See additional PowerPoints on each of the forms.

  9. Read more about using writing reader-centered correspondence in Chapter 20 of Technical Communication.

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