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Addressing Social Services Issues

Addressing Social Services Issues. Kerry Houlihan. Objectives . Describe barriers to participation in DP/HH Utilize Mazlow’s Hierarchy of Needs Theory to explain the relationship between social services and DP/HH Identify basic needs resources available in your area

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Addressing Social Services Issues

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  1. Addressing Social Services Issues Kerry Houlihan

  2. Objectives • Describe barriers to participation in DP/HH • Utilize Mazlow’s Hierarchy of Needs Theory to explain the relationship between social services and DP/HH • Identify basic needs resources available in your area • Strategize how your program can locate resources and develop mutually beneficial partnerships to enhance case management • Explain how DP/HH programs can share resources

  3. Kerry Houlihan • Director, Social Services Resource and Referral Center, 2004-2011 Area served • Geographically isolated • High reports of child abuse and neglect • High foreclosure rate and unemployment rate • High poverty • At-risk schools • Substance abuse issues • Increased crime • Large high-school dropout rate • High teenage pregnancy rates

  4. Addressing Social Services Issues • Who we are • People who care • People who heal • People of service • Who we are not • Most of us are not social workers and… • No one is asking us to become social workers

  5. Why are we talking about this? • 2011 Annual Progress Reports • “The program has routinely allowed individuals to participate who may be struggling with addiction issues which can complicate successful participation” • “Our main challenge is transportation”

  6. Why are we talking about this? • 2011 Annual Progress Reports • “We cannot follow up with patients because they have no phone” • “Challenges to participation continue to be individual barriers including homelessness, unemployment, transportation, or a ‘prioritization of immediate needs over diabetic care”

  7. Mazlow’s Hierarchy of Needs Higher level needs dependent on lower level needs being met

  8. Where to get help on the issues

  9. FOOD • State Welfare (SNAP) • Commodity Supplemental Food Program (CSFP) • Food Pantries • Emergency Food Vouchers

  10. FOOD Dining Halls Backpack program for kids School breakfast, lunch Kids’ Café Smart Shopper

  11. PHONE • Universal Lifeline (AT&T) • Discounted flat rate for landline phone • Safelink • Cell phones, free minutes, free text messages • Qualify based on income

  12. TRANSPORTATION Bus passes Gas vouchers Logisticare

  13. HOUSING • Emergency Housing • Income contingent housing • Housing Authority • Public Housing • Section 8

  14. DOMESTIC VIOLENCE Crisis Call Center Domestic Violence Coalitions Counseling TPO

  15. SUBSTANCE ABUSE & MENTAL HEALTH SAMSHA

  16. ADULT EDUCATION Non-profit organizations Universities-Community Ed Check your local library Check with local school districts

  17. UTILITIES (HEATING, ELECTRICITY) • What does the power/gas company offer? • Special Assistance Fund for Energy (SAFE) • Low Income Home Energy Assistance Program (LIHEAP) • Also known as LIHEA, EAP • Income Qualification

  18. Mazlow’s Hierarchy of Needs

  19. NEXT STEPS • START WHERE YOU ARE • Use the Internet • Resources offered through the tribe • Partnerships and Mutual Referrals • SHARE WITH OTHER GRANTEES

  20. CONSIDERATIONS • 211.org • School counselors • Non-profits • Respite care • Support groups • Legal clinics • Food Banks • Clothes Closets • Faith-based • Anger Management • Addiction • Victims of Domestic Violence Support

  21. CONSIDERATIONS LINK • SUPPORT • EMPOWER • Confidentialty & Boundaries • NASW Code of Ethics • Not all resources are in all areas • Fees • Income Qualification Test • Others?

  22. CONSIDERATIONS What other resources can you think of? What kinds of partnerships can you form?

  23. Questions Kerry Houlihan, DP/HH Grant Coordinator IHS Division of Diabetes Treatment and Prevention Kerry.houlihan@ihs.gov

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