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Equilibria Service Quality Meeting (SQM) Feb- May 2010

Equilibria Service Quality Meeting (SQM) Feb- May 2010. Bangkok, Thailand 24 May 2010. Agenda. Safety Moment Contract Status Update Coaching Sessions Review and Feedback T-4 Charley Graves T-11 KPI Review and Discussion Coaching, Stop Work Interventions and BBS Participation

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Equilibria Service Quality Meeting (SQM) Feb- May 2010

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  1. EquilibriaService Quality Meeting (SQM)Feb- May 2010 Bangkok, Thailand 24 May 2010

  2. Agenda • Safety Moment • Contract Status Update • Coaching Sessions Review and Feedback • T-4 • Charley Graves • T-11 • KPI Review and Discussion • Coaching, Stop Work Interventions and BBS Participation • People • Process Quality & Process Improvement • Forward Plan • Service Partner Feedback

  3. Safety Moment Tenet #4: Always follow safe work practices and procedures

  4. Contract Status Update Original Contract: 30 Jun 08 – 30 Jun 10 Original Contract Value: $1,175,000 Contract Spend (as of end April): $855,782 Forward Plan: Original Contract to be extended until end of 2010 (same terms) Contract value to be supplemented by $1,200,000

  5. Coaching Sessions Review and Feedback • GENERAL • Good kick-off plan • Pocket Books • Implementation Plan includes well-defined objectives and expectations • Coaching metrics were defined (KPI’s) • No logistics issues (pocket books delivery, bed space requirements) • Superintendents and Rig Managers were present in all the initial sessions on the rigs • Executive coach, D&C Manager, Drilling Operations Manager and Rig Superintendent performed 3 “pulse check” visits (T-7, T-11 and Tr-15) • Expanded sphere of influence (successful E-colors workshop with SPF Asset) • Schedule slip due to lead coach being a new hire with Equilibria (positive outcome of the slip was the opportunity for the new coach to go out for 2 weeks with the other lead coach) (closed) • End-of-hitch SWOT lacked guidelines (T-4 and CG). (closed)

  6. Coaching Sessions Review and Feedback T-4 Achieved 85% coverage Good understanding that the e-colors and hazard wheel are tools to improve 2-way communication and hazard identification & mitigation Improved PJSM participation allowed the crew to take more ownership Miscommunication re rig managers relying on Equilibria to roll-out the Job Planning & JSA Minimum Standards (closed) Pocket book quality – requested for weather proof books (open) Accommodation staff did not have any color identifier (closed) E-colors ethics/principles not written-out in the pocket books (open) Local champions are yet to be identified (open)

  7. Coaching Sessions Review and Feedback • CHARLEY GRAVES • Achieved 70% coverage • Promoted teamwork and understanding of others • Allows opportunity to develop better plans and with it, the confidence to execute the job properly • 4 local champions identified and getting developed • Jirat Soponpunyawat (B/G), Asst. Barge Captain • TeerasakPinasa (G/B), Asst. Driller • Weerasak Hemair (Y/R), Asst. HSE Advisor • Suppawat Sukkha (R/Y), Deck Pusher • Improved PJSM participation allowed the crew to take more ownership

  8. Coaching Sessions Review and Feedback CHARLEY GRAVES Miscommunication re rig managers relying on Equilibria to roll-out the Job Planning & JSA pocket books (closed) Rig management was unaware of what was coming when Equilibria arrived (closed) Initial misunderstanding of the E-Colors and what it’s meant to be used for (closed) Implementation of E-Colors program is time consuming in TBT meetings (open) Accommodation staff did not have any color identifier (closed)

  9. Coaching Sessions Review and Feedback T-11 The rig acknowledges that there is a need to improve its performance on safety. This realization made them very open to coaching. The crew developed a 5-point prompt card to improve the way they conduct the PJSM Significant amount of time spent on coaching individuals how to exercise SWA realizing their personality traits. A good number of B/G took the initiative to rehearse how they are to stop a job if it does not conform to the procedure/JSA. 25 individuals show good interest in becoming local champions. Extra sessions were done to start developing them. Held sessions just with the DSM and OIM. This allowed improved realization of each others’ perspective and personality.

  10. Coaching Sessions Review and Feedback T-11 Not able to cover 1 crew (scheduled to go out on May 22). Concerns were raised that the level of motivation may not be sustained (open) High turnover of personnel on the rig is seen as a challenge in terms of sustaining the culture (open) Rig has a feeling that they don’t look very good in the eyes of the people in town due to their poor safety performance. This affects the level of confidence of some (open)

  11. KPI Summary: • Overall Average: 2.80 (A) • Coaching, Stop Work Interventions and BBS2.70 (A) • People 2.90 (A) • Process Quality and Process Improvement2.80 (A)

  12. KPI Summary: Coaching, Stop Work Interventions and BBS Participation

  13. KPI Summary: JSA Coaching and Stop Work & Personal InterventionsRig: T-4 JSA Coaching Stop Work & Personal Interventions

  14. KPI Summary: JSA Coaching and Stop Work & Personal InterventionsRig: Charley Graves JSA Coaching Stop Work & Personal Interventions

  15. KPI Summary: JSA Coaching and Stop Work & Personal InterventionsRig: T-11 JSA Coaching Stop Work & Personal Interventions

  16. KPI Summary: People

  17. KPI Summary: Process Quality and Process Improvement

  18. Forward Plan • 1. Review schedule • 2. Maintain, if not improve the quality of the pre-hitch plan/presentation • a) Add proposed schedule/agenda for the plenary sessions • b) Add more detail on what Equilibria understands of the rig’s safety management system and how Equilibria plans to integrate the enablers in the rig’s system • 3. Present a plan and for the development of identified rig champions • a) Identify what support is needed from Chevron, Drilling Contractor • b) Develop the training plan in a “competency” matrix format (champions RPJ) • 4. Chevron and Equilibria to finalize the terms of the next contract (2011-2013) • a) Set a timeline on when to conclude the negotiations with Chevron (currently under negotiation with Chevron Global Procurement) • 5. Others (Discussion) • a) ? • b) ? • c) ?

  19. Service Partner Feedback • We appreciate the support that we have received onboard the rigs and also the • structure provided by Phil Naïve and the team, in town. • It´s worth remembering that the Manager´s and Superintendent´s • words are listened to, discussed and dissected by all onboard, people will • respond accordingly. • Applied leadership will go along way to making a success of any initiative and this • process is no different, ¨leaders endorse by doing¨. • Each rig has its own identity and will take on the E-Colors, Pre-planning / • Debriefing/ Intervention coaching at their own speed, in their own way, yet • ultimately it will become part of doing business. We need to be ready to support • them accordingly. • We should be ready to address ideas and proactive responses to rig team´s • champions who want to lead the process in their own spheres of influence. • Maybe worth considering making a film, covering all the elements of the JSA • including each drilling contractor´s specifics (rolled into one film), so there is co- • ownership by all.

  20. De Duidelijke Leider O Verdadeiro Lider Признанный Лидер Malinaw na Nangunguna เป็นหนึ่งในทุกด้าน เป็นผู้นำอย่างแท้จริง El Líder Verdadero Drilling & Completions Tiên Phong The Clear Leader القائد الفذ Үлгілі Жетекші Jelas Terdepan Den Klare Leder

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