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1. (We)V Care Call Center Solutions www.vcarecallcenter.com Co-Creation In The Call Center Outsourcing Domain

2. A lot of people view millennials as a generation who is stuck with smartphones and technologies; lacking the capability to invent and think out of the box like their ancestors. The availability of tech advancements has actually been quite favorable for the development of intellectual capability and intelligence in this generation. So, viewing them as a bunch of youngsters glued to their smartphones is surely not right. • They are capable of being much more than that and they are successfully proving their niche in different walks of life. From fashion industry to corporate world, millennials are ruling the world with their innovative ideas and ingenious perspective. The negative connotations about this generation are certainly overpowered by the positive ones. www.vcarecallcenter.com

3. The Co-Creators • Apart from being exceptionally talented and ingenious, millennials are also the co-creators for brands across various verticals. They are capable of engineering products and devising strategies for a better service experience. A lot of brands have started involving consumers in the development process to create products that suit their needs. Recently, a popular brand that offers packed potato chips appealed for consumer involvement in the conception of new flavors. www.vcarecallcenter.com

4. The consumers actively participated in the whole process of selecting new potato chip flavors. Now, this didn’t just help the brand offer products that were meeting the requirements and expectations of consumers but also helped in marketing it. • Consumers eagerly waited for the new flavors to hit retail shelves and the brand gained a lot of profits with the aid of this strategy. Making the millennial consumers, co-creators is one amongst the sure shot ways to achieve success in the corporate world. www.vcarecallcenter.com

5. Co-Creation In The Outsourced Customer Service Domain • Businesses in almost every vertical have realized how efficacious co-creation is as a strategy to involve consumers in the conception and development of new products. However, most enterprises that offer outsourced customer service in India are not aware of the efficiency of this strategy. Co-creation has been a part of the outsourcing domain for a long time but still, it is new to this industry. Enterprises that offer call center services in India gather consumer feedback and make reports out of the same for partner businesses. These reports are deployed to remodel products and operations in adherence with the requirements and expectations of the consumers. The feedback is hardly deployed to co-create the strategies to serve customers better. www.vcarecallcenter.com

6. Accumulate Feedback For Helping Your Customers Co-Create • Whether you offer live chat support services or any other outsourced solution, feedback can be deployed to co-create strategies and services. This will immensely help you deliver support and services that can be propitious for your partner businesses. • Co-creation in the outsourced domain aims to customize the operations to suit consumer requirements and serve them better. Enabling customization and reducing glitches is the overall process through this strategy can be immensely beneficial. So, if you are still not harnessing the potential of feedbacks and consumer co-creation then you certainly are missing an opportunity to succeed in your respective business domain. www.vcarecallcenter.com

7. Author’s Bio Herein, the author has elaborated how co-creating services with consumer feedback can be lucrative for businesses that offer outsourced customer service in India www.vcarecallcenter.com

8. Call me back at Office Locations USA Worldwide Headquarters, 701 Fifth Avenue Suite 4200, Seattle, WA 98104 US: +1.206.441.7760 INDIA: +91.989.150.4989 www.vcarecallcenter.com