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Driving Innovation

Driving Innovation. James Kauth Innovation Program Director Office of the State CIO. Why Innovate?. Governor’s Priorities Create jobs and improve Minnesota’s competiveness Improve how state government works to deliver the best services at the best price

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Driving Innovation

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  1. Driving Innovation James Kauth Innovation Program Director Office of the State CIO

  2. Why Innovate? Governor’s Priorities • Create jobs and improve Minnesota’s competiveness • Improve how state government worksto deliver the best services at the best price • Make Minnesota’s tax system more fair IT can be a significant catalyst for change

  3. Reinventing Government “Our goals are to be an agent of change and help government reinvent itself by identifying next-generation technologies that can help state government be faster, more nimble, less bureaucratic and moreresponsive in the services it provides to citizens, more able to measure and report on outcomes; and to model reform in the reinvention of state IT.” - State of Minnesota IT Master Plan, April 2012

  4. Key Drivers • IT is a top expense of state budgets • IT directly contributes to business efficiencyandeffectiveness • Marginalizing IT limits its potential to deliver new value • Customers expect services they take for granted elsewhere • We need to “catch up” with our government and private sector peers More? How about: • Big Data • Open Government • The Social Enterprise • Democratization of the Web • Ubiquitous computing

  5. Innovation Program Purpose

  6. The MN.IT Services Functional Org Chart

  7. Government Innovation Opportunity Areas Back Office Innovation Results in greater efficiency within state government. e.g. IT Consolidation Public Service Innovation More effective government services for Minnesotans / improve the state business climate

  8. Crowd-sourcing Ideas Event MINNOVATION CHALLENGE #1: MN.IT Employees June 1 – June 21, 2013 • Challenge #1 Theme • Share your ideas for: • a new way of delivering a government service • Improving an existing service • Extending adoption of an innovative @Agency solution

  9. ICAT MN.IT Employees COOL STUFF Awards & recognition ReviewProcess The Innovation Cycle Project Work Teams

  10. Innovation Catalyst Team (ICAT)

  11. The Payoff for Our Organization • A chance to create something new • An access point to leadership that wasn’t there • Transparency that shows we listen and openly respond to staff ideas “Finally, they’re LISTENING to us!”

  12. The Results: Engagement!

  13. IdeaScale IdeaCloud ™

  14. The Next Hurdles • Managing the ideas • Defining projects • Acquiring resources to implement them

  15. Step 1 Review Summary & Wrap-up Minnovation Challenge #1 Theme • Step #1 Approach • 3 Questions: • In scope Y/N • Actionable Y/N • Duplicate ? • Citizen-focused • ~70 ideas • Citizen communication • Citizen engagement • Data governance • Mobile • Policy/standards • Technology solution • Web • Internal/efficiency • ~50 bigger ideas • Data governance • Procurement • Benefits • IT Consolidation • Network • BPM • Operational fit • ~ 90 ideas • HR - related • Innovation Program • Cloud Projects • Processes • Service Delivery • Service Mgmt

  16. Steps 2-4 Review Process Summary • Approach • Rank and filter: top candidates • Assess these individually • Propose finalists as projects • Citizen-focused • ~70 ideas • Citizen communication • Citizen engagement • Data governance • Mobile • Policy/standards • Technology solution • Web • Top candidates • Move forward • Other candidates • Archived for future use • Regrouped to internal

  17. Projects = Results • Provide immediate, demonstrable value • Meet the priorities of the program and challenge theme • Measurable outcomes • Development time-frame: 3 weeks - 3 months • Costs that fit within program budget and/or attract investment from interested partners • Goal: build momentum with quick, low cost but meaningful project “wins”

  18. Turning Ideas into Projects • MN.IT Services has a mature project portfolio • For managing operations projects • Need an independent, innovation project portfolio • With a distinct budget • Internal improvement ideas • Need a model for these popular ideas

  19. Scope of our Next Challenge? Audience reach beyond MN.IT Open Innovation Opportunity Areas • Governor’s Office interest • Enterprise data governance a new priority • Annual report/metrics on emerging trends & tech • Hackathons, crowdsourcing, civic engagement

  20. Open Innovation Partnerships

  21. Takeaways& questions?

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