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Spring 2014 RMS/EOC Common Errors & Solutions Training

Spring 2014 RMS/EOC Common Errors & Solutions Training. Early Warning System Overview Common error messages – what they mean and how to troubleshoot solutions. Agenda. Support Information. Where to find Support Resources www.FLAssessments.com/Spring RMS

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Spring 2014 RMS/EOC Common Errors & Solutions Training

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  1. Spring 2014 RMS/EOC Common Errors & Solutions Training

  2. Early Warning System Overview Common error messages – what they mean and how to troubleshoot solutions Agenda

  3. Support Information • Where to find Support Resources • www.FLAssessments.com/Spring RMS • Spring 2014 RMS CBT Test Administration Manual • www.FLAssessments.com/EOC • 2013–2014 End-of-Course Test Administration Manual • www.FLAssessments.com/AdditionalResources • 2013–2014 Technology Coordinator Guide • CBT Test Administrator Quick Reference Guide • Infrastructure Readiness Guide • www.FLAssessments.com/CBTTrainingResources • Student Tutorials • PearsonAccess Tutorials • Trainings • Technology Resources • http://fcat.fldoe.org/fcat2/cbt.asp (FDOE website) • Computer-Based Testing Overview

  4. Early Warning System (EWS) Overview

  5. The TestNav™ Early Warning System (EWS) is designed to save student responses locally in the event of a network interruption. EWS saves the student's responses to an encrypted backup file so the student can either continue testing or exit the system without losing data. Designate two (2) file save locations for student responses in the event of a connectivity loss to the testing servers. Best Practice: Primary response location should be a shared location because it allows access to stored student responses from one location. The alternate response location should be a location on the local workstation. Students must have full access to the designated save locations. When connectivity is restored and the students are resumed to continue testing, the locally saved responses are transmitted to the testing server and added to the responses already stored there. This activity occurs in the background of the test delivery software while the software continues to provide test questions to the student. TestNav and TestHear Early Warning System

  6. TestNav or TestHear will find the correct response file. A combination of the test ticket ID combined with the session token is used to uniquely identify a Student Response File (SRF). An SRF can only be used the next time the student resumes into a test. TestNav or TestHear will only delete an SRF if it is successfully uploaded. TestNav and TestHear Early Warning System

  7. TestNav or TestHear client determines that neither Early Warning save location is viable. TestNav or TestHear is unable to download portions of a test. The two above situations will result in immediate notification of the student. TestNav or TestHear is unable to upload responses. This situation will result in notification of the student at the time of test submission. Reasons Why TestNav EWS Triggers

  8. Invalid Save Locations TestNav Early Warning – Screenshots

  9. TestNav Early Warning– Screenshots (contd.) Invalid Save Locations

  10. TestNav Early Warning– Screenshots (contd.) Unable to download test content

  11. TestNav Early Warning– Screenshots (contd.) Unable to download test content

  12. TestNav Early Warning– Screenshots (contd.) Unable to upload responses

  13. TestNav Early Warning– Screenshots (contd.) Unable to upload responses

  14. TestHear Early Warning– Screenshots (contd.) Invalid Save Locations

  15. TestHear Early Warning– Screenshots (contd.) Unable to download test content

  16. TestHear Early Warning– Screenshots (contd.) Unable to download test

  17. TestHear Early Warning– Screenshots (contd.) Unable to communicate with server

  18. TestHear Early Warning– Screenshots (contd.) Unable to communicate with server

  19. Common Errors & Solutions

  20. Common Error Codes and Solutions TestNav

  21. Common Error Codes and Solutions TestNav

  22. Common Error Codes and Solutions TestNav

  23. TestNav Early Warning – Screenshots TestHear login used in TestNav software

  24. Common Error Codes and Solutions TestHear

  25. Common Error Codes and Solutions TestHear

  26. Common Error Codes and Solutions TestHear

  27. Common Error Codes and Solutions TestHear

  28. Common Error Codes and Solutions TestHear

  29. Common Error Codes and Solutions TestHear

  30. Common Error Codes and Solutions TestHear

  31. TestHear Early Warning – Screenshots TestNav login used in TestHear software

  32. TestHear Software Version Error If you have not downloaded and installed the latest version of TestHear on workstations, students will receive this error message when signing into the test.

  33. Pearson Customer Support: 1-877-847-3043 or Florida@support.pearson.com Monday thru Friday, 7:00 am - 8:30 pm (EDT) Your District Assessment Coordinator Who to contact with questions?

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