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Operational Excellence: Imperatives

Process Improvement. Productivity. Level 4 Maturity. Indispensable. COMPANY CONFIDENTIAL. Operational Excellence: Imperatives.

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Operational Excellence: Imperatives

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  1. Process Improvement Productivity Level 4 Maturity Indispensable COMPANY CONFIDENTIAL Operational Excellence: Imperatives Create an indispensable relationship w/ customers and suppliers by listening to and fully understanding their needs and desires, incorporating them into our end-to-end process design. 5% Incremental Growth in Op Income Establish a continuous process improvement discipline by formalizing continual analysis and providing each employee with transparency on each process. Establish industry-leading productivity goals and create seamless process/workflows to drive and measure customer loyalty on a global basis. Appraisal / Performance Alignment Enable OPX “Level 4” maturity by ensuring all leaders achieve expertise in change management and reach “Mastery” certification within three years. 100% of Leaders Certified in Process Mastery FY09 TS Tactical Summit

  2. Operational Excellence Usha Shah VP , TS Global Operational Excellence

  3. OPX Highlights – FY08 • OPX Methodology & structure in place • Common OPX methodology established & deployed • Change agents in Americas & EMEA • Change agents training completed (N.A.) • Increased OPX awareness • Leadership engagement sessions in all regions • Employees Lunch & Learn sessions in Americas • OPX workshops in EMEA and AP • OPX Review cadence established • Achieved $5 M in benefits through process re-engineering projects and the Avnet Results program (N.A.) • 14 projects in pipeline with estimated $12.7M benefits (N.A.) • Several projects initiated in AP & EMEA FY09 TS Tactical Summit

  4. Looking Forward to FY09 • Evaluate performance toward level 2 maturity • Define process & complete assessments • Identify gaps and resolve • Communicate Results • Task Workers to Process performers • 100% of SLT to complete ‘Breakthrough Performance’ training • 100% of employees complete ‘Culture of Excellence’ training • Socialize common language, share success stories • Promote replication of benefits by utilizing “Results’ program • Improve E2E Core processes • Involve suppliers and customers into process re-design efforts • Identify high priority customer facing processes for re-design • Conduct pilot run in each region FY09 TS Tactical Summit

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