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Competencies: Current & Future In the Knowledge Transfer Organization

Competencies: Current & Future In the Knowledge Transfer Organization. by Arthur J. Murray, D.Sc. SLA 2006 Baltimore, MD. Productivity Systems for the Knowledge Workforce 652 Solitude Lane, Suite 100 Boyce, VA 22620-3136 amurray@aksciences.com. The Knowledge Life Cycle:. Capture.

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Competencies: Current & Future In the Knowledge Transfer Organization

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  1. Competencies: Current & Future In the Knowledge Transfer Organization by Arthur J. Murray, D.Sc. SLA 2006 Baltimore, MD Productivity Systems for the Knowledge Workforce 652 Solitude Lane, Suite 100 Boyce, VA 22620-3136 amurray@aksciences.com

  2. The Knowledge Life Cycle: Capture Apply Share Source: Pan American Health Organization/WHO

  3. Knowledge Life Cycle Check: 1. What is the desired result? 2. Has the right knowledge been identified and captured ? 3. Is that knowledge being made available to those who need it? 4. Is that knowledge being applied consistently, in the right way? ©2006 Applied Knowledge Sciences, Inc.

  4. Assess/ Interpret Act Communicate Decide The Decision Cycle Acquire Information ©2006 Applied Knowledge Sciences, Inc.

  5. Where Is Most of the Effort? Acquire Information ? Assess/ Interpret Act Communicate Decide ©2006 Applied Knowledge Sciences, Inc.

  6. Results: USA and Europe1 Acquire Information Over Act Assess/Interpret Over Under Communicate Decide Under Under Greater % indicating over-investment Greater % indicating under-investment 12003 survey of 99 managers and executives

  7. Short-Changing the Assessment, Decision and Communication Phases Creates Errors Information Overload React Demand for immediate action • = • Many times more expensive in the long run • Poor decisions • Inconsistent decisions • Wrong interpretations • Repeated mistakes • Erroneous advice • Wasted time and effort ©2006 Applied Knowledge Sciences, Inc.

  8. React The “Multiplier Effect” Can one decision do you in? ©2006 Applied Knowledge Sciences, Inc.

  9. React React React React React React React React React React React React React React React It’s a whole bunch of little ones… ©2006 Applied Knowledge Sciences, Inc.

  10. What is the biggest obstacle/barrier to sharing knowledge in your organization?

  11. The Four Stages® of Contribution 4. Contributing Strategically 3. Contributing Through Others 2. Contributing Independently 1. Contributing Dependently Source: Dalton & Thompson, The Four Stages® of Careers in Organizations, Novations Group, Inc., 1993.

  12. Old (document-centric) 1. Document comes in 2. Classify and file document 3. Help people access the document when they need it ©2006 Applied Knowledge Sciences, Inc.

  13. New (knowledge-centric) 1. Everything in the old model, PLUS 2. Cataloging people 3. Connecting people who need to be connected 4. Motivating them to collaborate and contribute their knowledge ©2006 Applied Knowledge Sciences, Inc.

  14. Design from top-down Human and Social Capital Organiza- tional and Structural Capital • Implement from bottom-up Organizational Alignment Vision Mission Strategic Objectives Strategy Performance Drivers Core Capabilities Key Process Areas Key Enablers ©2006 Applied Knowledge Sciences, Inc.

  15. Tips to Remember 1. Always “Eat your own cooking” 2. Get others to link what they do directly to a strategic result 3. “Jump start” if necessary, but let them quickly take over the reins ©2006 Applied Knowledge Sciences, Inc.

  16. KNOWLEDGE MANAGEMENT The Architecture of Enterprise Engineering M U L T I P L E D I S C I P L I N E S THE FOUR PILLARS OFKNOWLEDGE MANAGEMENT1 O R G A N I Z A T I O N L E A D E R S H I P T E C H N O L O G Y L E A R N I N G 1Michael Stankosky, ed., Creating the Discipline of Knowledge Management: The Latest in University Research, Elsevier Butterworth-Heinemann, 2005.

  17. Knowledge Sharing Competencies Worksheet ©2006 Applied Knowledge Sciences, Inc.

  18. Challenges Terrorism Environment Commoditization Disintermediation Complexity Corporate Social Responsibility Open Source Compressed Time Cycles Do More With Less Globalization Privacy Regulatory Compliance Shifting Demographics Public Health © 2006 Arthur J. Murray and Kent A. Greenes.

  19. The Enterprise of Today Won’t solve these problems… © 2006 Arthur J. Murray and Kent A. Greenes.

  20. Strategy-Driven Processes People Competencies Work Environ- ment Relation- ships Innovation Organizational Structures Tangible and Intangible Asset Inventory Learning Enabling Technologies Enterprise of the Future • Inputs • Capital • Resources • Raw materials of the Knowledge Economy • Data • Information • Knowledge • Outputs • Products & Services that deliver improved performance © 2006 Arthur J. Murray and Kent A. Greenes.

  21. “We are all knowledge workers now” © 2006 Arthur J. Murray and Kent A. Greenes.

  22. Change How We Live Change How We Work Change How We Learn Enterprise of the Future Personal Satisfaction + Professional Growth = Fulfillment © 2006 Arthur J. Murray and Kent A. Greenes.

  23. “You create the future by what you do today” ©2006 Applied Knowledge Sciences, Inc.

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