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Computer Lab Operations

Computer Lab Operations. Dan Inlow IACC-ITS Joint Meeting June 1, 2001. Services Provided. Operation and Maintenance of Student Access Computer Labs - access to latest computer technology for general student population - computer classroom setting reservable by faculty and staff

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Computer Lab Operations

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  1. Computer Lab Operations Dan Inlow IACC-ITS Joint Meeting June 1, 2001 IACC-ITS.PPT June 1, 2001

  2. Services Provided • Operation and Maintenance of Student Access Computer Labs • - access to latest computer technology for general student population • - computer classroom setting reservable by faculty and staff • - personal assistance to lab users • Computer-based Class Support • Service Trends • - Wireless network computer technology IACC-ITS.PPT June 1, 2001

  3. Metrics--Overall Lab Use IACC-ITS.PPT June 1, 2001

  4. Metrics--Use by Major IACC-ITS.PPT June 1, 2001

  5. Metrics--Use by Classes 30% increase IACC-ITS.PPT June 1, 2001

  6. What You Asked Us to Do • 2000 IACC Sweep Summary • Develop plan to refresh Labs • Maintain list of resources available • Address college-specific needs • 2000 Deans Sweep Summary • Participation in technology evaluations • Averse to spending on hardware and software • Extend support hours IACC-ITS.PPT June 1, 2001

  7. What We Did To Meet Your Needs • 2000 IACC Sweep Summary • Developed plan for refresh of ITS Labs; helped initiate campus plan based on inventory of student access labs. • Improved network infrastructure and environmental aspects of several labs • Maintain current listing of ITS labs with hours,resources and status. • Partnered with CLA, CAED to refresh labs and address discipline-specific and campus wide issues • Resource25 Class Scheduling Project • http://www.ims.calpoly.edu/ims/computer/labIndex.html IACC-ITS.PPT June 1, 2001

  8. What We Did To Meet Your Needs • 2000 Deans Sweep Summary • Partnered with CAED to refresh Arch Lab with full campus access • Partnered with CLA on lab refresh -21” monitors, 933mhz/256/30GB • Re-opened Science North Lab for self-instruction use >100 hrs/week IACC-ITS.PPT June 1, 2001

  9. User Survey Metrics-Students TOP SIX responses were: #6 Faster Connectivity – Computer labs sped up connectivity by installing 4 new Cisco network switches, upgraded 2 others. Two lab direct fiber optic connections to the campus backbone. #5 More PC’s – More space to put them in is greatly needed. #4 More Open Access Time – Extended library lab hours & new lab in Architecture. #3 Color Printer Access – Color Laser in 05-308 and inkjet in 20-126 #2 More Computers – mostly in the library, additional space is needed. #1 All Night Hours – extended hours until 2am in the library, metrics reveal that 310 people signed between 1am and 2 am since January 8th. IACC-ITS.PPT June 1, 2001

  10. Benefits Derived in FY 00/01 • Students have more access to more current systems than at this time last year • Faculty can make use current software releases on more capable hardware platforms • Lab users in PE, CAD Lab, Java Projects Lab and Library experience better network performance • Systems are managed more efficiently due to improved network infrastructure. Users experience fewer “broken” PCs’, due to faster, more efficient re-imaging. IACC-ITS.PPT June 1, 2001

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