National Patient Safety Goals (NPSGs) and Universal Protocol 2011 Update

1. National Patient Safety Goals (NPSGs) and Universal Protocol2011 Update The Joint Commission

2. 2011 Goals 1. Improve the accuracy of patient identification 2. Improve the effectiveness of communication among caregivers 3. Improve the safety of using medications 7. Reduce the risk of healthcare-associated infections 15. Identify safety risks inherent in patient populations

3. NPSG 1: Improve the Accuracy of Patient IdentificationNPSG.01.01.01 • Use at least two patient identifiers when • providing care, treatment or services • administering medications, blood, or blood components • collecting blood samples and other specimens for clinical testing • providing treatments or procedures. The patient’s room number or physical location is not used as an identifier. • Label containers for blood and other specimens in the presence of the patient. Policy # PC124MV

4. NPSG.01.01.03 Eliminate transfusion errors related to patient misidentification • Before initiating a blood or blood component transfusion: • Match the blood or blood component to the order • Match the patient to the blood or blood component • Use a 2-person verification process, or a one-person verification process accompanied by automated identification technology, such as bar coding. • When using a two-person verification process • one individual conducting the identification verification is the qualified transfusionist who will administer the blood or blood component to the patient • the second individual is qualified to participate in the process, as determined by the hospital.Policy # PC071MV

5. NPSG 2 Improve the effectiveness of communication among caregivers • 02.03.01 Develop and implement written procedures for managing the critical results of tests and diagnostic proceduresthat address : • The definition of critical results • By whom and to whom critical results are reported • The acceptable length of time between availability and reporting of critical results • Readback to confirm correct information understood

6. Evaluate the timeliness of reporting the critical resultsPolicy # PC050MV

7. NPSG 3: Improve the safety of using medications • 03.04.01 Label all medications, medication containers, and other solutions on and off the sterile field in perioperative and other procedural settings. Note: Medication containers include syringes, medicine cups, and basins.

8. Elements of Performance NPSG 03.04.01 In peri-operative and other procedural settings: • Label medications and solutions that are not immediately administered. (This applies even if there is only one medication being used.) • Labeling occurs when any medication or solution is transferred from the original packaging to another container. • Labels include the following: • Medication name • Strength • Quantity • Diluent and volume (if not apparent from the container) • Expiration date when not used within 24 hours • Expiration time when expiration occurs in less than 24 hours

9. Elements of Performance for NPSG 03.04.01 • Verify all medication or solution labels both verbally and visually. Verification is done by two individuals qualified to participate in the procedure whenever the person preparing the medication or solution is not the person who will be administering it. • Label each medication or solution as soon as it is prepared, unless it is immediately administered.Note: An immediately administered medication is one that an authorized staff member prepares or obtains, takes directly to a patient, and administers to that patient without any break in the process.

10. Elements of Performance for NPSG 03.04.01 • Immediately discard any medication or solution found unlabeled • Remove all labeled containers on the sterile field and discard their contents at the conclusion of the procedure.Note: This does not apply to multi-use vials that are handled according to infection control practices. • All medications and solutions, both on and off the sterile field, and their labels, are reviewed by entering and exiting staff responsible for the management of medications.

11. NPSG 3: Improve the safety of using medications • 03.05.01 Reduce the likelihood of patient harm associated with anticoagulant therapyPolicy # MM004MV

12. Elements of Performance for NPSG 03.05.01 • Use only oral unit-dose products, pre-filled syringes, or premixed infusion bags when these types of products are available. • Use approved protocols for the initiation and maintenance of anticoagulant therapy. The written policy addresses baseline and ongoing laboratory tests that are required for anticoagulants. • Before starting a patient on warfarin, assess the patient’s baseline coagulation status; for all patients receiving warfarin therapy, use a current INR to adjust this therapy. The baseline status and current INR are documented in the medical record. • Use a clinical dietician to manage potential food and drug interactions for patients receiving warfarin. • When heparin is administered intravenously and continuously, use programmable pumps in order to provide consistent and accurate dosing.

13. Elements of Performance for NPSG 03.05.01 • Provide education regarding anticoagulant therapy to prescribers, staff, patients, and families. Patient/family education includes the following: • The importance of follow-up monitoring • Compliance • Drug-food interactions • The potential for adverse drug reactions and interactions • Evaluate anticoagulation safety practices, take action to improve practices, and measure the effectiveness of those actions in a time frame determined by the organization.

14. Reconciling Medication Information • NPSG 03.06.01Maintain and communicate accurate patient medication information

15. Elements of Performance for NPSG 03.06.01 • Obtain information on the medications the patient is currently taking when admitted to the hospital or seen in an outpatient setting • Define the types of medication information to be collected in non-24 hour settings (such as outpatient radiology) and different patient circumstances. • Compare the medication information the patient brought to the hospital with the medications ordered for the patient in the hospital to identify and resolve discrepancies.

16. Elements of Performance for NPSG 03.06.01 • Provide the patient/family with written information on the medications the patient should be taking when they are discharged from the hospital, or at the end of an outpatient encounter. • Explain the importance of managing medication information to the patient when discharged from the hospital, or at the end of an outpatient encounter

17. NPSG 7: Reduce the Risk of Health Care-Associated Infections • 07.01.01 Implement a program that follows either the current CDC or WHO hand hygiene guidelines • Set goals for improving compliance with hand hygiene guidelines • Improve compliance based on established goalsPolicy # IP054MV

18. NPSG 7: Reduce the Risk of Health Care-Associated Infections • NPSG 07.03.01Implement evidence-based practices to prevent health care-associated infections due to multi-drug-resistant organisms in acute care hospitals. Note: Applies to, but is not limited to, epidemiologically important organisms such as MRSA, clostridium dificile, VRE, and multi-drug-resistant gram negative bacteria.

19. Risk Assessment Policies and best practices Education for staff and physicians Education for patients & families Surveillance program Measure outcomes Provide data to leaders, physicians, nursing & clinical staff Alert system for patients with known colonization or infection Elements of Performance for NPSG 07.03.01

20. NPSG 7: Reduce the Risk of Health Care-Associated Infections • NPSG 07.04.01Implement evidence-based practices to prevent central line-associated bloodstream infections Note: This requirement covers short-term and long-term central venous catheters and peripherally inserted central catheter (PICC) lines.

21. Central venous catheter insertion checklist & standardized protocol Femoral veins not used for adults when possible Standardized supplies Protocol for barrier precautions during insertion Skin antiseptic per literature Protocol to disinfect hubs/ports Education for staff & physicians Educate patients/families Policies/practices Risk assessments Data provided to leaders, physicians, nursing and clinical staff Evaluate all central venous catheters routinely, & remove when no longer needed Elements of Performance for NPSG 07.04.01

22. NPSG 7: Reduce the Risk of Health Care-Associated Infections • NPSG 07.05.01Implement evidence-based practices for preventing surgical site infections

23. Risk assessments Select best practice measures/monitor compliance Antimicrobial prophylaxis Hair removal Policies/practices Educate staff and physicians Educate patients/families Measure infection rates 30 days post procedure or for 1 year if implantable device Evaluate effectiveness of prevention efforts Data to leaders, physicians, nursing & clinical staff Elements of Performance for NPSG 07.05.01

24. Goal 15: The Organization Identifies Safety Risks Inherent In Its Patient Population NPSG 15.01.01Identify patients at risk for suicide. Elements of Performance • Risk assessment that identifies specific patient characteristics and environmental features that may increase or decrease the risk for suicide. • Address the patient’s immediate safety needs and most appropriate setting for treatment • When a patient at risk for suicide leaves the care of the hospital, provide suicide prevention information to the patient and their family.Policy # PE024MV

25. Universal ProtocolPrevention of Wrong Person, Wrong Procedure, Wrong Site Surgery • UP.01.01.01 Conduct a pre-procedure verification process, involving the patient if possible - verify correct patient, correct procedure, correct site • Identify the items that must be available for the procedure, and use a standardized list to verify their availability. At a minimum, these items include: • Relevant documentation (H&P, signed consent form, nursing assessment, pre-anesthesia assessment) • Any required blood products, implants, devices, and/or special equipment for the procedure • Labeled diagnostic and radiology test results that are properly displayed • Match the items that are to be available in the procedure area to the patient

26. UP 01.02.01 Mark The Procedure Site • Identify those procedures that require marking of the incision or insertion site (more than one possible location for the procedure, and performing the procedure in a different location would negatively affect quality or safety) • Mark the procedure site before the procedure is performed and, if possible, with the patient involved. • The procedure site is marked by a licensed independent practitioner who is ultimately accountable for the procedure, and will be present when the procedure is performed. • The method of marking the site and the type of mark is unambiguous, and is used consistently throughout the hospital. • A written alternative process is in place for patients who refuse site marking, or when it is technically or anatomically impossible or impractical to mark the site. (e.g. mucosal surfaces or perineum, teeth, premature infants for whom the mark may cause a permanent tattoo)

27. UP.01.03.01 A time-out is performed before the procedure • Conduct a time-out immediately before starting the invasive procedure or making the incision. • The time-out has the following characteristics: • Standardized • Initiated by a designated member of the team • Involves immediate members of the procedure team (Individual performing the procedure, anesthesia provider, circulating RN, OR tech, and other active participants) • When two or more procedures are being performed on the same patient, and the person performing the procedure changes, perform a time-out before each procedure is initiated • Team members agree, at a minimum on correct patient ID, correct site, correct procedure to be done • Document the completion of the time-out Policy # PC274MV

28. Where to find the NPSG’s? • Inside St. Luke’sQuality and Patient SafetyPatient SafetyNational Patient Safety Goals 2011